Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

Positive review for Fresh Desk

What do you like best? I like how easy the software is to use, i hardly ever have issues and when a new page rolls out it is easy to see the new changes and why they made them. It is also very customizable. What do you dislike? I dont like on some tickets you can leave them open/pending not due to not being able to resolve them and that effects the teams resolving rate. What problems are you solving with the product? What benefits have you realized? it to work together on a team ...

A fantastic ticketing system worth using!

PROS & CONS What are the best aspects of this product? I like how you're able to "gamify" the ticketing process. The system contains pre-installed games that offer rankings and rewards for service individuals. This helps motivate them so they get to serve customers better. The important part with Facebook are the tag that are being applied whenever a ticket gets updated. Within the ticket view, you get to see a blue tag per ticket that received a response and a red dot represneting the ...

Herramienta efectiva

What do you like best? Es muy fácil de integrar, la dashboard proporciona utilidades importantes como el tiempo promedio de respuesta, tickets resueltos y más. El precio es bastante asequible para todo lo que ofrece. Podemos asignar tickets automaticamente a grupos o personas. La configuración es fácil y funciona perfectamente para crear diferentes grupos de trabajo. What do you dislike? La funcionalidad del chat no es del todo buena. Necesita soportar más plataformas sociales como ...

Freshdesk by Freshworks review

What do you like best? User friendly, highly adaptable and customizable, huge amount of applications What do you dislike? Maybe not fit for a huge corporation. Could be more professional. What problems are you solving with the product? What benefits have you realized? Using it as a workflow manager for execution of quality documentation

Freshdesk Review

What do you like best? Simple, fast and clean Tickets can be created on behalf of the costumer Very user friendly What do you dislike? There are no issues so far with it. very good application Recommendations to others considering the product: N/A What problems are you solving with the product? What benefits have you realized? Customer self services

Best customer oriented cloud based helpdesk

What do you like best? Freshdesk is best cloud based helpdesk that aides in building customer feedback which are managed in form of tickets / calls thus helping us to know our customer better. It integrates with emails, outlook , calender and user interface is very good and simple to understand, it adds on ability for customers to marks their tickets as completed . Customer can directly chat with support staff and acknowledge their issues are handled at priority. What do you ...

Basic ticketing system

What do you like best? Tickets auto generate by sending email. Easy to put notes in for private or to share with requester. It has good up time we do not have any time where the system is down for reporting issues. Able to make tasks from a ticket is good feature. Has nice mobile application for my team to use. What do you dislike? Price Wish there was on premises solution that cost less per person. The hosted is more expensive than other solutions. Recommendations ...

Excellent workflow manager

What do you like best? It's a pretty clean interface and it has the functionality you need without too much of a fight. I was skeptical about needing multiple programs versus email but it's winning me over. Being able to open and close tickets easily and reassign them as needed is really nice. What do you dislike? There isn't a whole lot I dislike. I think it would be nice to manage when tickets are "due" rather than what it decides but honestly, that probably exists, I just haven't ...

Great round robin ticket assignment

What do you like best? Simply works. We had trouble trying to configure a competitor solution before coming to freshdesk. It was much simpler to configure and just worked. What do you dislike? I was not able to create an admin user for billing that wasn't charged a monthly user fee. What problems are you solving with the product? What benefits have you realized? round robin ticket assignment when emails are received. simplified configuration and no maintenance required other than ...

An Intelligent Support

What do you like best? The automation provided by the software and its help desk algorithm is possibly the best one. What do you dislike? There is no such drawback of the Product as I could suggest. Recommendations to others considering the product: The Software is User Friendly and provides a feasible cloud storage, one should opt for this one What problems are you solving with the product? What benefits have you realized? The Complete help desk solution and preferable data ...