Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

Best support ticketing sistem

What do you like best? I used several similar products but this one turned out best What do you dislike? must be used on another's server. cannot install on its own What problems are you solving with the product? What benefits have you realized? easier tracking of tickets sent by users

The resources are simple and very understandable to do.

PROS & CONS What are the best aspects of this product? Thanks to this software, I can seamlessly collaborate with my team across my business. I can provide consecutive and quicker answers to the clients we're dealing with. In addition, I'm able to resolve issues a lot by minimizing things into smaller tasks for relevant teams to work on. What aspects are problematic or could work better? I feel this tool won't rake in any issues or do major harm to our company. In addition, everything ...

Great tool. Inteligent UI

What do you like best? How easy it was to setup and deploy. Very cool What do you dislike? Lacks some features that JIRA SD offers ITIL wise What problems are you solving with the product? What benefits have you realized? We needed a customer support software on our Company. This tool made a fit

Freshdesk for team support

What do you like best? Freshdesk is a big improvement over handling support. I like to work with freshdesk bot. What do you dislike? It doesn't support WYSYWYG editor globaly. What problems are you solving with the product? What benefits have you realized? Team supporting on a big project

Excellent app love the free trial

What do you like best? User friendly and very easy to navigate through. Stable app and viewing is excellent What do you dislike? Unable to install on my Mac book and the layout of the app can be improved on Recommendations to others considering the product: App layout to be reviewed What problems are you solving with the product? What benefits have you realized? Communication with all my team mates and the ability to use it as a complete help desk

after 1 year of using freshdesk i can say it's the best

What do you like best? i liked the fact that all my customers conversations are in one place also i'm saving time by using Automate option for repetitive workd What do you dislike? the only thing i don't like about freshdesk is little bit expensive especially for small business Recommendations to others considering the product: i recommend all small business who struggle with costumer support to use freshdesk What problems are you solving with the product? What benefits have you ...

Functionality in specialized technical support

What do you like best? The design of the platform allows people to understand in a simple way what we want to show, and that all the help is for the benefit of the customer. What do you dislike? I would technical support to provide more detailed and quick information on recovering keys from the account, as it is a bit cumbersome and delayed that procedure Recommendations to others considering the product: Use it promptly What problems are you solving with the product? What ...

Amazing solution for customer service

What do you like best? It's highly intuitive and it allows you to deal with tickets promptly. The notification system for when you get a new ticket is very useful if you're not logged in. It also has handy features for pretty much everything related to customer service. What do you dislike? Nothing to dislike. I recently had an issue with a couple of payments being deducted in error, but Anjum Akthar resolved it in a matter of minutes! Recommendations to others considering the ...

Good Helpdesk!

What do you like best? Freshdesk is easy to setup & use. The multichannel feature is helpful for us to get customer requests from various channel including email & social media. Reporting and dashboard capabilities are also good. What do you dislike? Nothing so far. Looking up for contacts is a bit cumbersome, but overall Freshdesk is great. What problems are you solving with the product? What benefits have you realized? We were looking for a helpdesk system to keep our knowledge ...

logiciel pour notre entreprise.

What do you like best? Freshdesk permet à vos clients de créer leurs propres tickets de demande de table, de suivre leur progression, d'ajouter des notes et des commentaires sur la méthode, et de choisir une fois de marquer chaque ticket de prix comme Terminé. Une fois que vous avez identifié les solutions aux problèmes les plus courants, vous publiez des procédures de libre-service pour les plus simples qu’ils gèrent eux-mêmes, vous libérant ainsi d’un excédent d’assistance à distance ou ...