Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

Freshdesk gives a highly effective support to your firm.

What do you like best? Among its major rewards may be the outstanding circulation of interaction, because of this resource we will sustain speak to properly and productively with our buyers, given that just before the procedure was only by means of email what often induced it never to be successful, that is certainly, the e-mails have been not going through on the time or ended up not despatched efficiently and also other inconveniences that created the interaction not as productive as ...

Freshdesk is super easy to use and very straightforward

What do you like best? I like having tickets for support/projects to be able to keep up with my workload; we also use pivotal along with Freshdesk; I like that you can choose tags to filter your view; categories for like IT, Dev, other parts of the company by software package for quicker resolution for our customers. What do you dislike? Sometimes it hoses up and I have to close and reopen, but not very often; I don't like that if I accidentally "watch" someone on a ticket, then I ...

A partner that looks after you, professionally mannered, and with lots of innnovation.

PROS & CONS What are the best aspects of this product? Its help functionality is very flexibile. It can accommodate almost all business processes. Rule writing and automation can be configured easily. They can even be handled via the admin portal. Reporting is also done with KPI measures that can be visualized to ensure decision making for business is done on the go. What aspects are problematic or could work better? Some things to point out. It requires a functionality where it can ...

Freshdesk offers an effective support service for your organization.

What do you like best? One of its main benefits is the excellent flow of communication, thanks to this tool we can maintain contact effectively and prodcutively with our customers, since before the process was only through email what sometimes caused it not to be efficient, that is, the emails were not read at the time or were not sent effectively and other inconveniences that made the communication not as efficient as before. What do you dislike? In my opinion, it seems to me that the ...

Great for start-ups

What do you like best? I would highly recommend freshdesk to e-commerce startups as it provides a complete solution to customer service and it is super easy to implement. What do you dislike? Freshdesk need to improve compatibility with other tools. In this aspect, it should learn from zendesk, who did the best in industry. Recommendations to others considering the product: In one sentence, this tool is your best choice to start a ecommerence startup What problems are you ...

Freshdesk is superb product

What do you like best? The things that I like the best in this particular application is its ability to switch between applications such as email, hangouts and slack etc in order to get answers for the customers. I can also send invitation tickets to others through and also they can access those tickets to which they are invited. Additionally, the user interface of the product is so much improved and quite manageable in order to find answers to my problems. What do you dislike? All the ...

Surprisingly easy to deploy

What do you like best? Simple and easy to set up and deploy and good service. What do you dislike? Confusing settings and lack of pre made design for help desk. Recommendations to others considering the product: Give it a go. What problems are you solving with the product? What benefits have you realized? Customer response time and expectations.

Nice enough product but...

Nice enough product. However, despite promising "No small print" they then tell you it will $180 for an ssl! No you cant migrate your own.. no you cant use a free ssl.We wrote off a whole years subscription (no chance of a refund as we will not deal with a company who treats its customers like this.

Freshdesk keeps us moving forward

What do you like best? I like the ability to setup automations which help move tickets to the correct specialist without having a user monitor the system. What do you dislike? I don’t like that once the child tickets are closed, that there isn’t a notification telling the parent ticket about the status update. What problems are you solving with the product? What benefits have you realized? Tickets are now going to the right specialist instead of sitting in an email waiting for ...

difficult to get used to

What do you like best? I like being able to see trends and set up auto assigin for tickets What do you dislike? I dislike the lack of support, there are many useful articles and videos but sometimes live support is easier Recommendations to others considering the product: Do a lot of research and be prepared for implementation to take a while, this is not a week long process. we are now live 2 months later and still configuring. we understand it takes time What problems are you ...