Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

Good features, but limited with increasing costs

What do you like best? Everything can be integrated in to one platform for use by the business What do you dislike? Licence costs limit the usage heavily... What problems are you solving with the product? What benefits have you realized? Customer emails and social media. Benefits are these items can be worked on one location

Answer Inquiries from Customers for Sales and Support

A great portal for prioritization of day to day activities

What do you like best? An extremely powerful customer support tool. It allows us as a company to track and prioritize trouble tickets and other tasks while maximizing our efficiency. Increases productivity and dramatically impacts the user experience. What do you dislike? It did not offer the CRM tools I needed for the rest of my business. If I wanted to integrate those tools through Freshsales, I would be paying a hefty price. Recommendations to others considering the product: ...

Good product

What do you like best? I love how easy it is to use and the notifications What do you dislike? I like everything about it I have no complaints What problems are you solving with the product? What benefits have you realized? I solve all of the customers inquiries and problems

Revue freshdesk

What do you like best? Ce logiciel est facile à utiliser et . Ce logiciel peut être intégré à d’autres outils et il est hautement personnalisable. What do you dislike? Le support client de cet outil n'est pas si bon. Recommendations to others considering the product: Je recommande ce logiciel à tout le monde What problems are you solving with the product? What benefits have you realized? service à la clientèle et communication générale

Ticketing CRM redefined

What do you like best? Ease of access and user-friendly. Admin has the access to set up the CRM in the correct way for all users What do you dislike? Should try to have multiple sections rather than having everything under a single page. What problems are you solving with the product? What benefits have you realized? Benefits can be multiple across all CRM's. However, in Freshdesk it feels much easier in accessing the software and on a search of a button everything gets populated. ...

Freshdesk makes it easy to provide quick support for our many clients and agents.

What do you like best? Freshdesk makes it easy to answer incoming support questions, triage issues based on their topic or significance, and offers easy to use templates for our support staff. In addition, Freshdesk has allowed us the ability to create an online solutions database for all of our clients/agents to access for quick and independent resolutions. What do you dislike? The one downside to Freshdesk is the lack of comprehensive reporting options. Recommendations to others ...

Definitely not the best ticketing system we've used

What do you like best? I really appreciate the built-in dashboards and actual ticket management features. There are some fairly obvious status indicators, which make it easier to find and address tickets in order of priority. Some the metrics have been very useful. What do you dislike? Automation rules are incomplete and difficult to manage. The system does not have the full functionality we were led to believe. System reports are bulky to create and often unable to include all of the ...

Software that helps you help your customers better

What do you like best? The mobile application is really nice and handy for people on the go to stay in touch with their customers. The ability to add tags to tickets helps you find tickets faster at a later time. The reports are helpful to get a good view of performance. I love the capability of creating different views of the tickets. Creating a Knowledge Base has been so easy to do. What do you dislike? Not being able to save the font style and size for all tickets through some kind ...

Easy to use Helpdesk

What do you like best? The Faculty love the ease of submitting issues. The 'Log on with Google' makes things easy. What do you dislike? There were feature we didn't need, but had to purchase because their features are bundled together. Recommendations to others considering the product: Freshdesk is definitely worth giving a shot. What problems are you solving with the product? What benefits have you realized? General day to day issues with the District's technology. More ...