Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

cloud-based customer support software

What do you like best? A great platform with a comprehensive set of tools. Great features to help business to reach customers easy and affordable. No need to change any touch points. easy to setup. What do you dislike? The price of min $63 is a bit expensive for small companies. Recommendations to others considering the product: Great platform to communicate with customers. very easy to setup and most important is the ability to turn each email received into tickets. ...

Effective

What do you like best? It's fast and effective with assisting in work management What do you dislike? Nothing I love it it's easy and affordable Recommendations to others considering the product: It's first managers more time couch instead of micro managing What problems are you solving with the product? What benefits have you realized? Its creates a smoother time management flow

Integrated Ticketing System

What do you like best? It's easy to manage my tickets, especially with many time saving automation options. What do you dislike? Some things are a bit clunky, like editing a user's contact information. Recommendations to others considering the product: Give it a try with a free trial. What problems are you solving with the product? What benefits have you realized? We use Freshdesk to communicate, organize, and track the many tasks we have across our many clients.

Freshdesk is a solid way to organize a knowledge base and ticketing system

What do you like best? The ticketing system is easy to use and customizable enough to fit our needs. What do you dislike? I don't like that there is not an easy way to view the solution/article ID. I also think that there could be improvements on formatting solution articles. What problems are you solving with the product? What benefits have you realized? We have streamlined our support system by using the ticketing features as well as the solutions section of the software. The ...

We use the FreshWorks Suite

What do you like best? I like FreshDesk because it integrates with all of the FreshWorks suite. We use other products from FreshWorks. We use FreshDesk for our customer service ticketing system. What do you dislike? I think that the reporting could be better with the Freshworks Suite. It takes me a pretty long time to find number. It take time mostly bc the filtering is not very user friendly. it works and i get the number that I need, but it not my favorite. Recommendations to ...

Great For Creating a Competitive Support Team

What do you like best? Like the title says, I really like the ability you have to "game" E-Mail support. Our office has competitions to see who answers the most emails and who is the most consistent. Ever since using the gaming feature we have significantly increased productivity. What do you dislike? I dislike how after I close a ticket (finish answering a question), the ticket is extremely hard to find again if you realize you made a mistake. There is not a "sent" section which ...

Customer Experience Specialist

What do you like best? Freshdesk is great for organizing my conversations and letting me customize conversations into the appropriate status. What do you dislike? I dislike that in Freshdesk that it can sometimes set conversations to closed without being ready and lead to lower QA scores, complicating the true effectiveness of what we're trying to measure What problems are you solving with the product? What benefits have you realized? Freshdesk is a great option for organizing ...

User friendly but lacking in features

What do you like best? User friendly, easy to deploy and the activity feed is useful. What do you dislike? Fresh desk lacks in basic billing features Recommendations to others considering the product: Evaluate it first What problems are you solving with the product? What benefits have you realized? Fresh desk helped us manage our service requests effectively

Bad experience with Russian Spam tickets

What do you like best? Ease of use was awesome, but when we were using it just as an incident managing application. Aesthetically it was OK. The mobile application was easy to use along with the ticket management via mobile app. Ease of use was awesome, but when we were using it just as an incident managing application. Aesthetically it was OK. The mobile application was easy to use along with the ticket management via mobile app.Ease of use was awesome, but when we were using it just as ...

With freshdesk you can keep on touch with your clients

What do you like best? I like having a ticket system. Before using Freshdesk the communication with clients was super messy and we lost a lot of information within mails, calls and such, Now, using Freshdesk everything is in the ticket. I personally LOVE having the possibility of adding private notes to other teams of my company, to help solving the issues What do you dislike? The dispatchr configuration is not so intuitive. You need time to learn how to use it and sometimes, even when ...