Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

Excellent Tool

What do you like best? Integration with Google, and the Knoweledge Base What do you dislike? Sometimes the Android APP is not updated with the web app What problems are you solving with the product? What benefits have you realized? We have organized the Users Requests flow and the statistics that some organizations Ask us to have about their users using our services

The free version is awesome!

I'm still on the free "sprout" version, but it's good enough that when our needs grow I'm pretty sure we'll upgrade! It was easy to start generating tickets, and there's lots of features we haven't scratched the surface of yet. Their support team is responsive and helpful, too!

The software is the best partner for what we work with customer service management.

What do you like best? It is an advanced and robust application with a range of features, which we can highlight, including: warnings and problem escalation, real-time chat, multi-channel communication, automatic routing, SLAs (Service Level Agreement), knowledge base management, ticket and complaint tracking and network control or monitoring. It also enable you to manage all communications with your clients, whether e-mail, telephone or social networks, in one location, so that you can ...

Have had an ongoing issue for over a…

Have had an ongoing issue for over a week now that has not been attended to. Customer service is poor and unresponsive. Very disappointing.

Freshdesk rocks

What do you like best? That we organized all our support and now we have a powerful tool What do you dislike? Nothing till now (1 year and 1 month in use) What problems are you solving with the product? What benefits have you realized? Our clients are sites and we monetize their inventory. We solve all the technical issues with our Support team

The best ticketing solution on the market

What do you like best? The ability to configure ticket fields and templates Simple yet clear and precise nature of the ticket Integration with Freshchat with Whatsapp and now Freshbots Reporting and analytics assists in data driven decision making What do you dislike? None that come to mind at all, Freshdesk is assisting in solving our root cause analysis through the use of the data extracted Recommendations to others considering the product: Freshdesk is quick to implement ...

Freshdesk will make your support team's job much easier

What do you like best? The "customer satisfaction" feature is very clear and very complete, it provides us with clear data on how our employees are dealing with certain types of problems and which ones are meeting our service expectations and helping our company to maintain the quality of the sector customer support. What do you dislike? Reports - Does not match the quality that Freshdesk offers in other resources, are they good?Yes, they are,but they are still a little too simple. ...

Fresh ticketing system

What do you like best? I like points which agents can get for done job. What do you dislike? You cannot edit the replayed post. And also you cannot edit agent's answer once replayed. Only what you can edit is the initial question. What problems are you solving with the product? What benefits have you realized? Requests from email, phone, web, chat and social. Everything is combined via automated workflows, self-service options like bots.

Extremely Recommended Product

What do you like best? Simplicity and functionality. Very easy to teach my staff and clients to use it. What do you dislike? Can't link it with Zoho Books Timesheets What problems are you solving with the product? What benefits have you realized? We use Freshdesk as a main tool to register, monitor our clients requests.

Good Tool to have

A convenient and reliable tool to assist with customer engagement