Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

The amazing customer relationship platform

What do you like best? It is intergrated with social media accounts like twitter and facebook, so you can easily manage all these at one place and it provides very easy setup. You can learn from its provided tutorials if you have any problem using it. Its ticketing automation feature provide you better management of your business workflows because you can create tickets in different ways. It also provides third party integration with other tools like mailchimp, skype, dropbox etc so you ...

Ticketing system

What do you like best? The simplicity and the design. The solutions page is great for building a knowledge base. What do you dislike? The reports could be better and unfortunately we have to pay for premium reports. What problems are you solving with the product? What benefits have you realized? With Freshdesk we can run an efficient ticketing system that is perfect for our customers happiness.

A simple tool to start recording support tickets.

What do you like best? Its simple to integrate with gmail and to bring team on same page while still using free version. It's best tool if you want to start building support function at your organisation. What do you dislike? If you want to use premium features you will have to pay very high per user. They have multiple paid plans but you will have to buy costliest plan to get all premium features. Recommendations to others considering the product: A goto software for Support ...

Easy to resolve issues, link to content and canned messages, collaborate with team

What do you like best? The flexibility provided by Freshdesk to segment tickets, add notes, collaborate with team members, and track results is fantastic What do you dislike? There is really nothing I actively dislike. What problems are you solving with the product? What benefits have you realized? We have been able to move much of our support to the ticketing platform, which frees our reps up to deal with escalations and take calls from VIP customers. It is easy to resolve ...

Finding options you want in settings is like spelunking a dungeon.

What do you like best? There are a lot of options, if you want to set something up a specific way, it might exist, but good luck finding out how. What do you dislike? The options are had to find anything in. It is 100% faster to google search and find someone complaining about the same issue than to actually intuitively navigate the settings. What problems are you solving with the product? What benefits have you realized? We needed a ticketing solution, knowledge base, forum, ...

This is excellent tool for handle my business

What do you like best? Lead review and strength of lead. also notification part good. What do you dislike? I seen there are no itegration available with aws service. Recommendations to others considering the product: my own laptop What problems are you solving with the product? What benefits have you realized? It will help me to my customer issue handling without missing any ticket.

Great Help

What do you like best? The friendliness of the support team. They were always there to help and had fast responses. When I submitted a request they always had a fast answer which I definitely appreciated a lot. They always treated me like I wasn't a task they had to perform and get paid for. They treated me like a friend. It was hard to give them bad feedback if they couldn't answer a question because I knew that they could. It could be me not giving them enough information sometimes but ...

Not a corporate solution

Recently joined a large corporate with £4billion annual turnover, where Freshdesk was the policy. Clearly, they went for a cheap price as the product is awful as it is multi-tenanted and so cannot be modified to suit our needs. It changes without notice so that integrations to our other legacy applications constantly break. Customer service is a joke. You never speak to the same person twice. So many of our tickets are still outstanding and dont even ask about service credits. I have used 3 ...

poor technical support and poor attention

What do you like best? Fresdesk has brought us many more problems than we could solve with them, above all because their technical support is deficient. We lasted more than 4 days because if they wanted to pay attention to us and incidentally when they attended to us, we received annoying responses that they would soon contact us. which in the end never came like this our ordeal began as we began to lose clients since we could not solve the problems with freshdesk the agents never ...

Very useful, must invest time to know features

What do you like best? Ease to configure new fields and new menus What do you dislike? All the time required to understand what the tool can do for you. Cannot customize dashboards Recommendations to others considering the product: After having the users training get the admin training to understand the configuration and possibilities of the tool What problems are you solving with the product? What benefits have you realized? We use fresh desk as ticketing tool for ...