Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

First Preference.

What do you like best? Communication and trail mail is easy to track. Easily accessible. What do you dislike? Font options in the description, it sometimes doesn't take the default font. More options for editing the context. What problems are you solving with the product? What benefits have you realized? mails are properly manageable now. my time is saved.

Great customizability, needs UI improvements

What do you like best? - Helpful email automations with SLA policies, status changes - Ability to sync with multiple channels - Integrations with legacy ticketing systems - Reporting capabilities, analytics in beta What do you dislike? - Restrictions on removing unwanted status types - Issues providing public URLs to those who submit a ticket (currently requires them to create their own Freshdesk account and login to check ticket status) - Difficulty adding group email ...

Support Desk Excellence

What do you like best? Freshdesk is easy to use for both the client and the customer. What do you dislike? There have been many significant improvements over the years, so I don't really see a downside. What problems are you solving with the product? What benefits have you realized? I love that customers have several options to submit a support ticket. They can go to our portal page and enter a ticket or submit their request via a customized email that funnels into our support ...

Customer service for scam companies

Customer service for scam companies defrauding customers. They are enabling the behavior. For example, Drawlify.

Great Ticketing System

What do you like best? Ease of use and setup. Took about 10 minutes to get the connection setup and running. Custom rules and extras to help sort and filter tickets. What do you dislike? Nothing yet. The entire system works flawlessly. What problems are you solving with the product? What benefits have you realized? We track tickets that need to be submitted by users who don't have logins, so this is a great solution.

FreshDesk made us organized and confident at every turn.

What do you like best? We love it that you can organize a large quantity of support requests, prioritize them, and execute on solving them without concern that someone is being missed. We also love the ease with which you can create and add to the knowledge base. This keeps our customers up to date on the latest happenings. We also love the support offered by FreshDesk. If we have a question, they answer quickly and precisely. FreshDesk also offers different webinars that help us learn ...

Very pleased with the FreshDesk software

What do you like best? I like the canned response feature. It has saved us LOADS of time and $$$ while maintaining continuity with responses to customers provided by our customer service representatives What do you dislike? Can't really think of anything I dislike. Only thing I would like to see added would be a deeper folder system for the canned responses for organizational purpose, but we're doing fine with the way it is. Recommendations to others considering the product: Our ...

Freshdesk is a help desk platform

What do you like best? We've cherished Freshdesk, Our customers like it as well. It's cool that there's additionally a Knowledgebase highlight worked in to help keep away from ticket creation for basic issues. Their help has demonstrated supportive when we've required them, the stage is highlighted rich, and consequently, the valuing is amazingly serious. What do you dislike? The portable application for Fresh Desk is just about futile. I even presently can't seem to search out the ...

Great piece of software to use!

What do you like best? The ability to integrate it with our current email platform and have it automatically create a ticket for you. As we get a lot of different queries in for different departments, the ability to assign what type of query it is (sales, complaint, finance etc) is great as the appropriate department can pick it up. What do you dislike? Sometimes filtering the tickets can be a bit slow and sometimes clunky. Also when selecting the show activity bit on the ticket ...

Great for client communication

What do you like best? It would let me edit properties of a certain email/ticket if i have made a typo What do you dislike? the search tool is a little tricky, does not always get me what i want What problems are you solving with the product? What benefits have you realized? all the client communication, from management to queries, it works great there