9.5
Spot Score
Freshdesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your support team to excel.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshdesk Reviews & Ratings
Spotsaas Editor’s POV
Freshdesk is a cloud-based help desk platform that handles support across email, chat, phone, and social media in a single inbox. Before shortlisting, verify that your team's workflow matches Freshdesk's ticket-based model—it works well for high-volume support teams but may feel rigid if you need custom case management. Check whether the automation rules meet ...Read more
Freshdesk pros and cons
Multi-channel support
User-friendly interface
Real-time collaboration
Customizable workflows
Limited offline capabilities
Can become expensive with add-ons
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Showing 391-400 out of 722
AS
Atanas S
08/05/20
Excellent service, amazing support and cheap plans
What do you like best? The system is very user friendly. It provides monthly features. What do you dislike? Every system has something to improve but FreshDesk is really good enough to provide platform for your business. What problems are you solving with the product? What benefits have you realized? Technical problems. The ticket system is easy to use.
CG
Cassandra G
07/29/20
help desk
What do you like best? We like the fast response time and the review system. This is an easy way to help employees with help. it has been an easy transition to the system vs. our old system and help desk software. What do you dislike? the lag of time in between convo time. we have seen a decline with people wanting help because it does take a few mins to get the question answered. Recommendations to others considering the product: I think this is for a fast pace company. this ...
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SB
Simon B
07/29/20
a little clunky and buggy. Some nice features
What do you like best? General responsiveness of the website and tickets search feature is strong What do you dislike? Some features do not work well such as the colleague ticket view feature which is not 100% accurate and some template text field bugs. (you start typing and the cursor sometimes go back up at the beginning of the text box...strange) Recommendations to others considering the product: Try their trials, it's worth it! We use Freshdesk for tickets and Freshchat for ...
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AB
Aaron B
07/29/20
Very easy to use!
What do you like best? I like how easy it is to use Freshdesk. One unique feature is that you can see when other agents are either looking at or replying to a ticket so that you do not have 2 responses getting sent out simultaneously. What do you dislike? I cannot think of any downsides to Freshdesk. What problems are you solving with the product? What benefits have you realized? We use Freshdesk as our customer support portal. This helps our team track issues and questions ...
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PD
Paul D
07/28/20
Easy Task Creation
What do you like best? Freshdesk allows us to send tasks to everybody in the company. Creates organization on what tasks needs to be completed. Can also be used as a reminder. The tickets can be passed and worked on by several different people. It is great to keep yourself organize. What do you dislike? It would be great is Freshdesk could somehow incorporate Salesforce and have autofill properties or have some kind of autofill properties that you could do to make tickets. It would ...
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BR
Barbara Ramirez N
07/27/20
A quick method to start tracking tickets for the service
What do you like best? We appreciate this that you could always coordinate a huge amount of requests for assistance, assign everything, but conduct them on addressing them without thinking about losing anyone. We do enjoy the simplicity of building and contributing to existing knowledge. Which brings our clients up-to - date with the new trends. We do like the service FreshDesk is providing. When we have a query, they respond promptly and correctly. FreshDesk also provides numerous ...
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AI
Administrator in Retail
07/27/20
Transition
What do you like best? After coming in as the 6th IT Support person in a very short time. This has helped me keep up on where I am at in projects, allow the owner to know where I’m at and it helps everyone to avoid calling me with non emergency problems. What do you dislike? At first, getting my new agent profile created was a hassle but after contacting Freshdesk support, they were able to provide the documentation that helped us. What problems are you solving with the product? ...
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AI
Administrator in Health, Wellness and Fitness
07/27/20
It has eased our problem in solving customer queries.
What do you like best? I like how it's easy to manage each query that we receive from our customer What do you dislike? There is nothing in can think of that I dislike What problems are you solving with the product? What benefits have you realized? Customer Query
EL
Eric Lee
07/24/20
No support
No support. It is ironic. A customer service software provider with horrible customer service.
NS
Ndivhu S
07/21/20
Fantastic Support System
What do you like best? You are able to communicate with customers and manage, tracethe communications eith customers What do you dislike? To be honest there is nothing bad to say Recommendations to others considering the product: A first stop helpdesk system, Dont look no further What problems are you solving with the product? What benefits have you realized? Assisting our customers daily through Freshdesk
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].