Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

Freshdesk Review

What do you like best? FreshDesk is a fantastic software which I and my organization use as a platform for ticketing. It is indeed easy for using, and lets us keep together as a team. Both we and our clients enjoy the process. What do you dislike? The chat function isn't really built into the very same system and is slower when used for intensive work Recommendations to others considering the product: Perfect platform for customer communication. Highly recommended What ...

Easy and reliable Service Desk

What do you like best? An easy user interface and the easy-to-understand reports What do you dislike? The possibility to modify how mails are being auto answered is not dynamic enough Recommendations to others considering the product: Make an accurate plan and make sure responsibilities are clear. What problems are you solving with the product? What benefits have you realized? Technical it-problems (SW)

Great software. Horrible support.

The software is truly amazing, they have so many features that Zendesk is missing and Freshdesk is also much cheaper.Unfortunately, their support is horrible. I called their support phone number to get help with a very small issue and instead of helping me and answering my questions, the representative transferred this phone call into an email ticket so someone else could help me via email a day later.It took them about 10-14 days to solve my issue over emails. I had to talk to 3 different ...

Feature-rich applications and unparalleled customer service

Totally inadequate product with lots of…

Totally inadequate product with lots of bugs. Support is not great and you have to constantly explain the issue and repeat yourself. They tell you a fix is coming and don't deliver. They also constantly try and get you to upgrade It used to be a great product. It's now more like staledesk.

The solution for the support scenario through tickets.

What do you like best? It is a great tool that allows you to monitor the workflow of each of the members that a particular company has, even if they are large business establishments, with a fairly extensive staff, I love this software because it can communicate with these individuals belonging to an organization, for an exclusive service, above all to guarantee service satisfaction, for a better flow in productivity, highlighting that you can add varieties of recipients to receive ...

Very solid and does what we need effectively

What do you like best? Frehdesk is intuitive and packs a ton of value into their product What do you dislike? Not much. We honestly can’t complain about anything. Recommendations to others considering the product: This is a great product that offers robust customer service solutions at an affordable price. What problems are you solving with the product? What benefits have you realized? Customer service inquires, membership issues, and general inquiries

Excellent software for organisation and transparency for customers

What do you like best? The ability to streamline work orders - automate assignment to the relevant staff member - and collaborate and pass off projects to coworkers. Meet SLA's and report on time/internal billing as well as productivity What do you dislike? Nothing - it's a really easy system to use What problems are you solving with the product? What benefits have you realized? We use Freshdesk as an internal portal for managers and staff to request marketing collateral and ...

Excellent help desk software

What do you like best? Ease of use, clarity of tickets, auto-responses, grouping tickets and simple implementation What do you dislike? Some of the automations used to be a little tricky to configure but this has been improved with a software update. What problems are you solving with the product? What benefits have you realized? Improved cusotmer service. We've used SSO to integrate with our own application so out customers are able to access our support services from right ...

Worst customer service ever

Was looking for an alternative to Zendesk that offered some other features, namely Forwarding & BCC options, as Zendesk does not have this after many many years of requesting it.Sales team for Freshdesk is great, the Support however, is unbelievably shocking. The fact that I am taking time out of my day to write this review should be evident enough of how bad their responses are, both time wise and professionally.It is because of their inability to provide proper post-sales support that I ...