Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

Face mask doesn't match description.

This company selling smart cover face masks breaks promises and the face mask does not match up to their description. They promised me a refund on the high £3 postage charge. (It cannot have cost them more than £1.20 to post). They then refused it. The mask is 'one size fits all' but it doesn't fit me - too loose and no way to adjust it. It is described as having adjustable ear loops. They are not. It is described as having a nose wire. It doesn't. Am awaiting their response now to my ...

Has all the right tools but they never…

Has all the right tools but they never work

One of the best tool I am using for Customer Support

What do you like best? I like the simple and user-friendly interface. Anybody can use this platform without any prior experience. I am able to tag problems for a better understanding of queries and complaints that we are getting. Secondly, they have great customer support team. Whenevr I face any issue I just chat with them and within a few minutes they resolved the issue or for some cases which may take time they do a constant followup till the issue gets resolved. What do you ...

An Omnichannel Customer Service Desk for company of any size- plus its Made in India!

What do you like best? Omnichannel- can easily integrate all channels of customer service reporting into one (chat, email, social, call etc). Secondly, it's very intuitive for a layman to set it up. Third, for areas where one is lost, the sales support team quick to respond and helps us understand the limits and potential of the product. Fourth- integrations with extended apps and APIs is less troublesome as compared to its partners. What do you dislike? 1. Reporting could be ...

Missing very basic function such as search by date and display date of email

For years I've been asking for date filters - something as simple as "see all emails sent by this client between 2020-04-10 to 2020-04-15" - NOTHING. To make matters worse, when looking at older emails in a list, it doesn't even show the date - it will show some ambiguous phrase like "About a year ago" which lumps in a 6 month period. If you want accurate tracking of communication, forget it. If you have one off emails that you'll never need to see again once resolved, maybe. If it weren't ...

What a joke of a company

What a joke of a company.Apparently, to get live chat to work you need to sign up to a completely different service, at a completely different site but by the same company.Why do I gotta do that? Why can't you just combine it all like Zendesk?Furthermore, the signup process does not work for me and I've been unable to get any support from them for 24 hours now.AVOID FreshDesk!!!

Fresh Desk User Interface

What do you like best? The filter feature of the freshdesk is the best. Gives you so many option to filter your emails from the bulk received so that you can prioritize your responses. What do you dislike? The going back feature is very irritating. Every time you have to go back to an email you have to go all the way back. What problems are you solving with the product? What benefits have you realized? Responding to customers, giving canned responses, looping concerned people ...

Quick review of Freshdesk from a user who is using for 4 years

What do you like best? 1- The best software for integrations with other clients (example: JIRA, Salesforce) along with the automation features. 2 - The mobile app helps you to respond to the ticket edit the details on the fly. 3 - Easily monitor agent performance, the user reaches, and other amazing analytics. What do you dislike? 1 - Notifications are not triggered properly needs improvement. 2 - Sometimes JIRA issues get untagged for the archived tickets. 3 - UI needs ...

I'm frankly shocked of how bad the support is

I'm frankly shocked of the non existing support, ironically from a support desk company. I'm literally sending my 4th request in 3 weeks, about moving a 7-figure business' support to Fresdesk from Zendesk, and they keep ignoring all my messages for literally 3 WEEKS! This is absolutely ridiculous.

Auf den ersten Blick nett gemachte…

Auf den ersten Blick nett gemachte Software, allerdings mit katastrophalem Support nach Vertragsunterzeichnung. Der deutsche Vertriebsmitarbeiter war nach kurzer Zeit garnicht mehr erreichbar, nach langem hin und her haben wir eine Supportadresse in Indien bekommen. Mal kommt eine Antwort innerhalb von Stunden, manchmal dauerts auch ne Woche, bis zur Lösung auch mal gern ein oder zuwei Monate. Mit heutiger Erfahrung würde ich mich für unsere Firma sicherlich für eine andere Lösung entscheiden.