Freshdesk Reviews in July 2025: User Ratings, Pros & Cons

WORST customer service ever

WORST customer service ever. Dont do it. After 3 months of subscription Im still waiting to get onboarded. They develop software for an amazing customer experience... Haha what a joke! Oh and dont forget that they keep charging the card...

Worst customer service ever.

Really poor customer service from this company.First off, they have an internal audit of the employees that puts a strong emphasis on "First contact" when a customer sends in a ticket.So, you can expect a response literally withing seconds, that is as helpful as the Help feature in any software - the advice will not have anything to do with your request, it will just be the most generic cut and paste answer they have.Then you will have to wait sometimes days after that first contact before ...

Freshdesk: Easy to use cloud-based support solution

What do you like best? As a web-based program, there are actually not too many cases (in fact, very few) that cause the program to crash or block. Generally, it works well every day. One thing it does well is that it is easy to use and not too complicated. Most IT staff will be able to navigate through the program without consulting the documentation on how to use it. The overall design of the program is very good, with easy-to-use filters and allows IT users to display the specific ...

easy to use for recording service queries

What do you like best? 1) easily integration with simple user interface and very organizable. 2) love the features and how it is designed. 3) Easy to use. What do you dislike? nothing as such can be said which is disliked but sometimes the app is very slow while opening. Recommendations to others considering the product: 1) Best for SAAS PLATFORMS. 2) EASY TO USE 3) BEST FOR PEOPLE IN SERVICE INDUSTRY 4) BEST FOR TEAMS WITH HIGH CAPACITY 5) COST EFFECTIVE ...

A product and company that WOWs!

What do you like best? Product: - Easy to configure - Nice to use - Delivers a clear tangible improvement to our ways of working as a business, and the experience our customers receive Service: - The service from Freshdesk in terms of sales, implementation support, post-implementation support is second to none. It is easy to get in touch with them via email, or online form, or live web chat. With seconds - and I mean seconds - Freshdesk are in touch providing help, whether ...

Brilliant Support and Fast to Sort Things Out

Brilliant Support. We needed to install an SSL on our help desk and it was all sorted in no time. We 100% recommend them.

Handy tool for small or medium business

What do you like best? This is one of the best authentic customer service software in my opinion. It also include a free trial. Whatever, this platform has a easy setup and a strong data base. One can easily switch from ones previous service to this platform. It is easy to integrate it with any network system to reach your customers easily. There is a nice real time response service. It covers every possible option in customer satisfaction. It can be run easily in ios or Android. Again ...

Cumbersome to use, Search functionality is poor

What do you like best? I like the way that FreshDesk, FreshCaller and Freschat integrated together. We were able to a number of other programs that consolidated our stack. What do you dislike? The UI is very cumbersome to use when you have a lot of tickets coming through. We found that you have to refresh the page a lot to get updated tickets. The Search functionality isn't great at all. Search is a major feature for us and because this functionality was sub-par we decided to ...

Face mask doesn't match description.

This company selling SmartCover face masks breaks promises and the face mask does not match up to their description. They promised me a refund on the high £3 postage charge. (It cannot have cost them more than £1.20 to post). They then refused it. The mask is 'one size fits all' but it doesn't fit me - too loose and no way to adjust it. It is described as having adjustable ear loops. They are not. It is described as having a nose wire. It doesn't. Am awaiting their response now to my ...

Face mask doesn't match description.

This company selling smart cover face masks breaks promises and the face mask does not match up to their description. They promised me a refund on the high £3 postage charge. (It cannot have cost them more than £1.20 to post). They then refused it. The mask is 'one size fits all' but it doesn't fit me - too loose and no way to adjust it. It is described as having adjustable ear loops. They are not. It is described as having a nose wire. It doesn't. Am awaiting their response now to my ...