Freshdesk Reviews in July 2025: User Ratings, Pros & Cons

Horrible customer support !

Horrible customer support !Stay as far as you can from Freshdesk, the customer service is one of the worst one I have experienced..We have been getting issues with our billing for more than 2 months now, no one bothers to reply to our tickets...

Gute Helpdesk-Software, aber wehe wenn Problem!

Gut funktionierende Software aber wehe, wenn du eine Problem hast. Nachdem ich von der indischen Hotline umgehend eine Antwort erhalten habe, dass man das Problem prüft, kam nun seit mehr als einen Monat keine Antwort mehr, auch nach mehrmaligem Nachfragen. Der deutsche Vertrieb interessiert sich erst Recht nicht für Probleme ... die wollen nur verkaufen, da kam überhaupt keine Antwort.

Viel Marketing wenig Support

Freshdesk an sich ist eine nette Supportcloud. Nicht mehr - nicht weniger. Es klafft derzeit eine Riesenlücke zwischen vernünftigem Lösungen im Supportbereich. Genauso wie bei Zendesk sollte man sich genau überlegen auf was man sich hier einlässt. Freshdesk gibt scheinbar Unsummen an Geld für aggressives Marketing aus ist aber nicht in der Lage einfachsten Support zu geben. Selbst wenn man als Kunde droht die Lösung zu kaufen bzw. zu abonnieren interessiert das bei Freshdesk scheinbar ...

Very light application

What do you like best? The best part here is this web based application is very fast in terms of response. With a low speed internet also iam able to work on it during work from home situation. And also the navigation part is very easy in this compared to some other applications. What do you dislike? Actually there is nothing to dislike about this software if your having a small size businesses. But it's not suitable for large size businesses as the data transfer rate is not that ...

FreshDesk is one of the best platform that I have ever used.

What do you like best? The best thing about the freshdesk was it's consistency, whether you are getting bulk of loads on the same platform for the queries. It was the easiest way to response on the multiple tickets instantly. What do you dislike? The one thing I dislike about freshdesk was it's UI was not user friendly. Sometimes it's bit difficult to work on it by finding previous solutions. Otherwise it is one of the best platform to start working on it without any trouble. ...

Freshdesk offers us a good option

What do you like best? They offer a free permanent plan. As you grow, this is a great way to start and improve. It is easy to use and has a friendly user interface. What do you dislike? It helps to further customize the theme of the portal. Allows for greater adjustment and improvement of the size of the knowledge base portal client. Recommendations to others considering the product: Since its multi-level plans are designed to meet the needs of customers at all levels, it is ...

Freshdesk - easy to use, but, there are bugs

What do you like best? The best feature is the auto allocation of tickets in Freshdesk. No matter how many agents work on the platform, the auto allocation works like a charm, without duplication or repeated occurences of the same task. What do you dislike? There are bugs while sending emails, where in the same email id sent twice to the customers or clients. Even though this does not happen everytime, no one wants to send the same thing twice. It feels like spam. What problems ...

Advance collaboration tool

What do you like best? When I launched my Omni channels, I was very worried how to manage the customer interaction and how to show my availability to my customer’s s that I can better assist them. In addition it was very difficult for me to have the detailed insight of any order. Then I came across Desktop and to my amaze it was the best remedy against my problems. Now I can easily track any particular customers and through ticketing system I can easily assist them. What do you ...

Freshdesk a reliable webapp and android app for businesses

What do you like best? 100% uptime. Keeping the track of user email queries and i termal communication based on many filters. And many customisable options. What do you dislike? Application load time. And font types and.. segrigation of emails based on levels of login. Recommendations to others considering the product: Its really good software if you are concerned about the customer queries and issues What problems are you solving with the product? What benefits have you ...

Freshdesk is ok

It is an ok product, not as good as zendesk or help scout. Support is so so.