Freshdesk Reviews in July 2025: User Ratings, Pros & Cons

This has to be one of the best support I've ever received.

PROS & CONS What are the best aspects of this product? What I love most with this tool is its working quality. You won't have to be stressed out even if you've been in customer support for quite some time. The platform is hassle-free and can be accessed just about anywhere whether it's on a mobile device or a desktop PC. What aspects are problematic or could work better? To be honest, there's nothing much to hate with this tool. But if you're in need of a good help desk, then going for ...

Very slow support

Very slow support. Took 2 weeks to reply to a simple issue. We have chosen a different company.

Ticketing with this software.

PROS & CONS What are the best aspects of this product? There are plenty of things to like with this software. I love how its UI looks as well as its feel. I can deploy my own customizations with ease. The system automation is a fantastic feature that works extremely well. I like the relationship management going on between tickets. Their customer is very responsive. What aspects are problematic or could work better? There were some things that I don't favor much. I don't like having to ...

Horrendous billing practices

Horrendous billing practices. Borderline criminal with the inability to get in contact with a billing support person and their recurring billing creating massive problems. Echoing some of the reviews I read here and wish I had found them before using this service. We had to fight them through our credit card company. Avoid this company completely and you'll be glad you did.

I experienced the best of the best!.

PROS & CONS What are the best aspects of this product? Their support team is simply the best out there. Even if you're not a paying customer and you're using their services free of charge, you'll still be getting support at any time of the day or night. The tool itself is free from hassles or confusion. Everything you want is laid out for you. What aspects are problematic or could work better? I just love everything baout Freshdesk. I don't feel like hating everything. The stuff it ...

Software is ok, Customer Support is worst I've experienced.

Software is good but its buggy, and slow as hell. But what really takes the cake is the companies inability to provided support. My account got suspended, and i've been unable to get access to all my emails and reply to my customers, i've updated my credit card with new details, i've phone multiple times. The calls are answered from India and are using cheap VOIP phones so it's nearly impossible to clearly here the agent on the other end, and the agents have no ability to actually help. For ...

Dreadful service

Dreadful service. Ticket after ticket after ticket and that was to just get started! I gave up and asked for a refund of my £300. I'm still waiting. Each time I email asking for the refund or details of their complaints procedure - I get another ticket but no response otherwise. I eventually went to Hubspot and their free version of their CRM is perfect for what I need.

Horrible customer service

Horrible customer service. Tons of tutorials devoid of any real substance. Half functioning features. Absolute waste of time.

So far, it's been very fair to me.

PROS & CONS What are the best aspects of this product? We've been making use of Freshdesk for internal IT requests. It met a lot of our needs. Staff can easily create ticketd via user-friendly portal/e-mail. Staff can log in by means of Google SSO. Tickets can easily be "CCed" to other people as required. What aspects are problematic or could work better? CCing and sending out e-mail can't be controlled. By that, it means not doing so on a per-email basis. As a manager that actually ...

The worst customer service ever

The worst customer service ever. This company refuses to exchange a product that arrived much too small. Buyer beware.