Freshdesk Reviews in July 2025: User Ratings, Pros & Cons

It happens to be one of the best helpdesk tools I've ever used.

PROS & CONS What are the best aspects of this product? It's a struggle trying to come up with that one thing this software is good at. It's a helpdesk tool that can be highly customized. It offers integration to different applications, which make it simple in managing varying business parts with a single app. Using it is easy and it can be set according to your preference. What aspects are problematic or could work better? Again, it's hard to formulate something that's negative with ...

The resources are simple and very understandable to do.

PROS & CONS What are the best aspects of this product? Thanks to this software, I can seamlessly collaborate with my team across my business. I can provide consecutive and quicker answers to the clients we're dealing with. In addition, I'm able to resolve issues a lot by minimizing things into smaller tasks for relevant teams to work on. What aspects are problematic or could work better? I feel this tool won't rake in any issues or do major harm to our company. In addition, everything ...

A partner that looks after you, professionally mannered, and with lots of innnovation.

PROS & CONS What are the best aspects of this product? Its help functionality is very flexibile. It can accommodate almost all business processes. Rule writing and automation can be configured easily. They can even be handled via the admin portal. Reporting is also done with KPI measures that can be visualized to ensure decision making for business is done on the go. What aspects are problematic or could work better? Some things to point out. It requires a functionality where it can ...

Change fast and break things" - Avoid.

"Change fast and break things". - Freshdesk prioritise trying out new ideas over providing stability. Without warning breaking things and taking away functionality. Ideal if you want a cheap bodge. But if your Helpdesk requires stability, consider something else. After 7 years working with Freshdesk they remove the Admin SSO, the customer SSO, the telephone system integrations and some automations.

A fantastic ticketing system worth using!

PROS & CONS What are the best aspects of this product? I like how you're able to "gamify" the ticketing process. The system contains pre-installed games that offer rankings and rewards for service individuals. This helps motivate them so they get to serve customers better. The important part with Facebook are the tag that are being applied whenever a ticket gets updated. Within the ticket view, you get to see a blue tag per ticket that received a response and a red dot represneting the ...

Assistenza Assente

Assistenza AssenteL'assistenza su questa piattaforma è totalmente da giorni chiamo e scrivo in merito a dei problemi, sono stato anche bloccato su whatsapp da un loro collaboratore e ai ticket non rispondo mai

A useful tool as a help desk.

PROS & CONS What are the best aspects of this product? Very intuitive. Simple to utilize. Setup is easy. Awesome UI. Support portal integration and multi-language choices are handy. What aspects are problematic or could work better? Live chat has some bugs that need to be looked at. Collision agent system is painstakingly a crawl. Reporting options are decent although lacking some in-depth data. What specific problems in your company were solved by this product? Freshdesk offers ...

A highly recommended IT software!

PROS & CONS What are the best aspects of this product? I like the simplicity and ease in setting things up. I find it easy to generate tickets and keeping track of progress. I can also send out messages by means of a web-based console. I can't get enough how smooth it is to make it through with this nifty tool. What aspects are problematic or could work better? There have been instances where the software would suffer a glitch or two. A case that's been assigned to a case to more than ...

Very good product

Fantastic product that has really helped us to work collaboratively on replying to customer emails.Support has been prompt and detailed via email so happy about that also.

My take on Freshdesk.

PROS & CONS What are the best aspects of this product? I like how their live chat functions. I also like how you get to know the customers who dropped by your site for a visit. You can start chatting with customers who happen to be online whenever there's an urgent issue that you want them to know about. I like how you can directly reach out to them like this. What aspects are problematic or could work better? I don't favor the Ticket Summary found on the dashboard. I feel that it ...