Freshdesk Reviews in July 2025: User Ratings, Pros & Cons

"So far the best customer service software"

What do you like best about Freshdesk? It is a great tool for customers support. Makes it easy for me to filter my tickets and view my performance. KB and other modules are easy to reach What do you dislike about Freshdesk? There is nothing to dislike about freshdesk What problems is Freshdesk solving and how is that benefiting you? Handling customer queries And addressing them, sometimes taking calls. It keeps me more productive.

"Fresh Desk platform"

What do you like best about Freshdesk? User-friendly, time-saving, quick responses, quick notifications, a good app for better communication What do you dislike about Freshdesk? if there will be a notification sound for every new/updated ticket when it comes up on our dashboard, then that will be very helpful. What problems is Freshdesk solving and how is that benefiting you? No problems faced till now. Benefits are like- mostly user friendly, simple and effective app algorithms.

"Best Helpdesk Ticketing System Around"

What do you like best about Freshdesk? The interface visually is clean and simple. Couple this with a navigation menu that is not busy, or complicated, and you have a fantastic blend of simplicity and functionality rolled into one. What do you dislike about Freshdesk? The fact that I have to add contact first, versus just creating it automatically when I'm doing a ticket, is a bit of a turnoff. It slows down the workflow. What problems is Freshdesk solving and how is that benefiting you? A ...

"Opennetworks (Pty) Ltd and Freshdesk"

What do you like best about Freshdesk? At Opennetworks we have been using Freshdesk for almost 5 years. It is a central location to manage our Client's technical issues effectively and to gain insight into the recurring issues. What do you dislike about Freshdesk? Not anything specific, I sometime struggle with getting the correct reports, but that's a user issue not a system issue. What problems is Freshdesk solving and how is that benefiting you? With the various channels connected and ...

"Best ticketing tool"

What do you like best about Freshdesk? Easy to set up and automations are really cool. It really helped us handle the huge volume of tickets that we got on daily basis What do you dislike about Freshdesk? Its a little on the expensive side. Otherwise i dont see any other reason What problems is Freshdesk solving and how is that benefiting you? the automations helped us categorise the tickets in different buckets

"why i like Freshdesk"

What do you like best about Freshdesk? easy dashboard easy to use availability to have more than one channel i really like editing and creating tickets. The Knowledge Base is great, making things easy for the agents it also includes chat and mail support, and u can Automat it. It's really great making us meet our customer's requirements by providing easy and fast support it's just great What do you dislike about Freshdesk? there is nothing i dislike really i love it What problems is ...

"Easy to configure, Easy to use"

What do you like best about Freshdesk? Easy to configure Easy to use Lot of integration options Just works as expected What do you dislike about Freshdesk? Nothing actually Works seamlessly with all other apps in Freshworks series What problems is Freshdesk solving and how is that benefiting you? Customer Support Ticket management Cross channel support

"Best CRM tool with lots of integrations available."

What do you like best about Freshdesk? Has options to define custom fields, add integrations for external ticket generation, have options to define automation flow and ticket tagging. What do you dislike about Freshdesk? would be more useful and useable if all sort of social media channels were available for adding directly into the tool, from where we can replay and generate reports What problems is Freshdesk solving and how is that benefiting you? We are providing support to clients by ...

"We love FreshDesk"

What do you like best about Freshdesk? Freshdesk was easy for our team to configure with pre-built options to link to existing business solutions (QuickBooks, Mail Chimp, Survey Monkey, and Jira). What do you dislike about Freshdesk? There is nothing at this time I would change. What problems is Freshdesk solving and how is that benefiting you? We are using Freshdesk to manage all of our incoming service tickets. In addition, we track all customer requested changes to their account via ...

"One of the best online cloud based customer support software"

What do you like best about Freshdesk? It is a comprehensive helpdesk for exceptional customer service. It lets you streamline your company's customer support using the customer service software and helps you manage your customers as you scale efficiently. It has many intelligent, automated features like chatbots, etc, which reduces a lot of manual efforts while providing support to the customers. What do you dislike about Freshdesk? Freshdesk is a big software, so it is full of features ...