Freshdesk Reviews in July 2025: User Ratings, Pros & Cons

"Freshdesk is actually amazing , it grows with plans"

What do you like best about Freshdesk? Freshdesk is most useful that is very easy to setup and very user friendly interface ,easy to integrate widgets and use API integration , the comparison part it has the nicest issue management and client support. What do you dislike about Freshdesk? The most ridiculous thing is actually the ticket management system that does not work properly , it's actually very difficult to ascertain the actual team member responding to clients which k think is a ...

"Best Customer Support Software"

What do you like best about Freshdesk? We love Reports, Workflows and Agent Productivity. We also love the support from Freshdesk team - proactive health check or complaint. They always ensure we are making good use of the software. What do you dislike about Freshdesk? We dislike Proactive Outreach (Email). We wish to use this feature, but it does not meet our expectations What problems is Freshdesk solving and how is that benefiting you? Our customer incident management, request ...

"excellent customer service and problem solving software in a short time."

What do you like best about Freshdesk? serving customers is as fresh as its name. What do you dislike about Freshdesk? most of the customers are uneducated, people who never studied but surprisingly have money, anyway freshdesk is too deep for that kind of person, it would be better if it was even easier, at least the customer part. Recommendations to others considering Freshdesk: For better performance and problem solving this tool is among the best to do so. What problems is Freshdesk ...

"We've been pleased with the FreshDesk software"

What do you like best about Freshdesk? I appreciate the canned answer feature that saves us both time and money...enough to where we need maybe half the staff to answer as many customer tickets. Also, I like how our customer service team members can send notes back and forth. It makes it very easy for our customer service manager to assign customer tickets to specific staff members while also attaching a message that lets them know which canned answer to use or how to reply to a ...

"Customer Care Officer"

What do you like best about Freshdesk? I love how simplified Freshdesk is, i work as a customer care and we get assigned tickets daily on which we have to work on. On Freshdesk we can keep track of those tickets and provide a proper resolution What do you dislike about Freshdesk? There's nothing i dislike About Freshdesk, before Freshdesk I was working on Salesforce and i find Freshdesk much simpler one thingnill suggest is to make it a little bit interactive and color friendly What ...

"Fresh desk support ticket platform"

What do you like best about Freshdesk? The ease of handling the platform and that you can adapt it according to your needs, where you can control the number of reports and cases that arrive at your support table in an orderly manner What do you dislike about Freshdesk? The application on the phone is difficult to handle and there are no functions found on the web. In addition, when two tickets work, the history per ticket is lost, it does not fix by dates. Recommendations to others ...

"Excellent Software for Customer Service"

What do you like best about Freshdesk? It helps to provide seamless customer service and manage all your customers on a single solution/ What do you dislike about Freshdesk? The interface could be a little better and the support team could provide better service. What problems is Freshdesk solving and how is that benefiting you? Providing Customer Service Managing Customer Database

"Quick easy and gets the job done"

What do you like best about Freshdesk? The setup is super easy, and you can be up and running in as little as one day. What do you dislike about Freshdesk? There is no way to see multiple panes at once. What problems is Freshdesk solving and how is that benefiting you? Customer support tickets and the benefit is that the customers now know that we have received their ticket as the system sends an automated email.

"Best Email Ticketing"

What do you like best about Freshdesk? The best part about the freshdesk is how the team leads/managers can make changes from creating canned responses to creating scenario based automated flows/responses What do you dislike about Freshdesk? The interface is not very impressive. It sometimes confuses the first timers. The daily update metrics are also not very clear and is very confusing thus, not giving a very clear view of what's happening What problems is Freshdesk solving and how is ...

"You need a nice and powerful help desk? Look no further...FreshDesk is the answer."

What do you like best about Freshdesk? I like the Automations that FreshDesk provides and the simplicity to use. What do you dislike about Freshdesk? I can't thnik of one, everything about the software is great. Recommendations to others considering Freshdesk: Just get it; it's far better than the other platforms and affordable. What problems is Freshdesk solving and how is that benefiting you? We solve IT-related issues using FreshDesk.