Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

"WORLD CLASS SAS AND CUSTOMER SERVICE!"

What do you like best about Freshdesk? Customer Support............... The FreshDesk customer support team is absolutely world-class. No matter how large you company is, they get right back with you to solve your issues. What do you dislike about Freshdesk? Sometimes they will do upgrades/rollouts and not communicate it with the users. Occasionally there are issues from this, but again. They fix things quickly and efficiently. What problems is Freshdesk solving and how is that benefiting ...

"FreshDesk by FreshWorks Support Ticketing Software"

What do you like best about Freshdesk? FreshDesk allows the ability to build out specific canned responses that can be assigned to customer-based automated prompts. This feature creates a baseline of automation that will help any business scale. We are delighted with the amount of functionality the software provides and plan to utilize its capabilities to grow our small business. Thanks, FreshDesk! What do you dislike about Freshdesk? The only caveats we had regarding the FreshDesk by ...

"AWESOME SUPPORT PLATFORM"

What do you like best about Freshdesk? Support Hierarchy, extended features. User Friendly. What do you dislike about Freshdesk? Nothing. Everything is fine and awesome. What problems is Freshdesk solving and how is that benefiting you? Customer Support Ticketing.

"Easy to use and customizable to our needs"

What do you like best about Freshdesk? It is easy to use with our team and our customer for tracking and communication What do you dislike about Freshdesk? I would like the ability to send out a mass email that is Blind CC and have it so if someone replies, it creates an open ticket for that customer only so we can reply individually. This would make the system 100% work for us Recommendations to others considering Freshdesk: sf What problems is Freshdesk solving and how is that benefiting ...

"Amazing Software"

What do you like best about Freshdesk? The ability to work collaboratively on tickets with other members of the team to allow success! What do you dislike about Freshdesk? I'm not too sure what there is to dislike to be honest 👀 Recommendations to others considering Freshdesk: It's great and amazing support too! Even on the free plans! What problems is Freshdesk solving and how is that benefiting you? We use freshdesk for both internal tickets as well as external customers

"Intuitive and Powerful tool!"

What do you like best about Freshdesk? Easy and intuitive navigation. I enjoy that it can be customized to cater to your company's needs and user-base. It's a great tool to elevate your email experience! What do you dislike about Freshdesk? It's difficult to get in touch with support and get your issue resolved. I feel like I've had a few instances where there was a misunderstanding in my inquiry and it required a call with Freshdesk Support. Recommendations to others considering ...

"Best ticketing service"

What do you like best about Freshdesk? Speed of assigning and responding to tickets. What do you dislike about Freshdesk? Cannot receive 2 departments the same ticket. What problems is Freshdesk solving and how is that benefiting you? It request from my users.

"It's been a fantabulous journey so far & going on!"

What do you like best about Freshdesk? Building what the users would really need! Adding the features that the users would need is definitely a stand out. The hard work done to understand the user needs are also appreciated. Also, the capabilities provided in terms of various integrations, flexibility etc is great. What do you dislike about Freshdesk? Nothing significant. May be the price :D What problems is Freshdesk solving and how is that benefiting you? We have streamlined our e-mail ...

"Its been an amazing ,friendly, less training to understand the software, great option"

What do you like best about Freshdesk? more straightforward concept of the process setup What do you dislike about Freshdesk? no proper notification on invoices or payments What problems is Freshdesk solving and how is that benefiting you? easier communication method with customers, benefits of data available

"User friendly Freshdesk"

What do you like best about Freshdesk? Easy to use & customize, great customer support, omni channel with all features What do you dislike about Freshdesk? No Macros when creating tickets, can improve on reporting Recommendations to others considering Freshdesk: Easy to use & customize, great customer support What problems is Freshdesk solving and how is that benefiting you? Good ticketing system, works for multiple brands/products