Freshdesk Reviews in July 2025: User Ratings, Pros & Cons

"One of the Best and Constantly Evolving Ticketing Application"

What do you like best about Freshdesk? Manage tickets with ease. - Set Automation Rules on frequent use cases - Set Team-based & Category-basrd SLA policies - Triage tickets - Web-forms customisation - Marketplace Applications for special needs - Intelligent Bot - Space to create Exhausive Knowledge base - Customised Dashboards - Surprisingly Cool Support Experience What do you dislike about Freshdesk? Not a lot. But, - Complicated Rules for some automations - Lesser scope for detailed ...

"Amazing Tool !"

What do you like best about Freshdesk? Even in the free version, many excellent features make any helpdesk setup task easy and fluid! What do you dislike about Freshdesk? Almost nothing. Some reports could be better in the free version, but you can export a CSV file and make your analysis. Recommendations to others considering Freshdesk: Best tool, including mobile app ! What problems is Freshdesk solving and how is that benefiting you? Ticketing in general, task assignment, and knowledge ...

"The go-to customer support software!"

What do you like best about Freshdesk? It is very easy to start using Freshdesk. In a couple of minutes a basic support desk can be set up but later on you can extend it easely. Both small and very big teams can use it! What do you dislike about Freshdesk? There is not much to dislike. Sometime a bug or two emerges and they not always fixed promptly but to be honest there problems are occasional and only minor details, nothing basic. What problems is Freshdesk solving and how is that ...

"Security you can trust"

What do you like best about Freshdesk? It is so easy to use at first sight you can understand what you neeed, it makes the combination of efficiency consistency in messaging, including email, mobile, etc. What do you dislike about Freshdesk? It would be great for the free trial to be a month instead of 21 days. as well, it would be great for Enterprise and Multinational Businesses to make unlimited light agents. Recommendations to others considering Freshdesk: This is the best choice of ...

"I have been using Freshdesk for 3 years and it has been an absolute delivht"

What do you like best about Freshdesk? The round robin feature where tickets are automatically routed to available agents What do you dislike about Freshdesk? Search pattern : the search box doesn't bring only what the user is searching for What problems is Freshdesk solving and how is that benefiting you? Customer communication

"Great support"

What do you like best about Freshdesk? always helpful and knowledgeable when assiting with queries What do you dislike about Freshdesk? i dont dislike anything but i would like to see more in depth reporting Recommendations to others considering Freshdesk: make sure your apps has the ability to integrate with freshdesk What problems is Freshdesk solving and how is that benefiting you? ticket reporting

"Flexible to our needs"

What do you like best about Freshdesk? The best feature is the possibility to directly integrate the freshdesk world with our crm and other front end tools. This means a lot of saved time and guaranteed traceability. What do you dislike about Freshdesk? We would like an increased customization for customer portal. In our experience we found a minor limitation to use some custom APIs to improve the customer experience from the entry point Recommendations to others considering ...

"an extraordinary product"

What do you like best about Freshdesk? The interface is intuitive, and it facilitates us to use different environments and recreates the development of the extremities. What do you dislike about Freshdesk? freshdesk support uses a lot of automatic responses! What problems is Freshdesk solving and how is that benefiting you? Call centralization, metrification, advanced automation!

"Solves lot of helpdesk problems for us"

What do you like best about Freshdesk? - Easily manage and track support tickets - Knowledge repository What do you dislike about Freshdesk? The software is so vast and extensive that, at times, you couldn't find the appropriate option. But the help documents and the support team come to your rescue, so I cant complain a lot here. What problems is Freshdesk solving and how is that benefiting you? - Tracking support tickets for our SaaS - Analytics around the tickets - Building a knowledge ...

"Our most important bit of software!"

What do you like best about Freshdesk? We no longer use traditional email. All our staff uses Freshdesk for internal & external communication. This creates ownership & responsibility for every ticket owner while giving us complete oversight on the information our staff are sending and receiving. What do you dislike about Freshdesk? I wish their mobile app had all the functionality that their web application does. What problems is Freshdesk solving and how is that benefiting you? It gives us ...