Freshdesk Reviews in May 2025: User Ratings, Pros & Cons

"Best customer support software for small businesses"

What do you like best about Freshdesk? The onboarding experience of freshdesk is really amazing for a layman like me who have no prior experience in setting up customer support softwares, plus they have lot of tutorials for learning. What do you dislike about Freshdesk? Although their pricing can be more pocket friendly but they can also improve their user experience more which will help layman users like us to navigate through the software better. What problems is Freshdesk solving and how ...

"Its very easy to use!"

What do you like best about Freshdesk? I like that when you copy and paste screenshots and images from another document, it just paste the contents as is. What do you dislike about Freshdesk? There is none that I can think of so far. What problems is Freshdesk solving and how is that benefiting you? I am in charge of the electronic health records system issues. Its easier to organize priority instead of writing down everything on a notepad.

"Intuitive and Flexible Solution to Grow Customer Retention"

What do you like best about Freshdesk? There are some of the most advances and useful features like Screensharing, CRM Integration, Chatbot, CSAT, Ticketing Management, SLA, a Day pass for agents, etc. The capability to integrate with Chatbot, Magento, and other marketplace apps is phenomenal. It is a must go! What do you dislike about Freshdesk? I did not like the mapping management of fields with 3rd party platforms. There are API limitations that create a challenge for data ...

"Really satisfied with Freshdesk"

What do you like best about Freshdesk? I started to implement Freshdesk as our first ticket system and I am still glad with this choice. You get a lot of features for a very good price. Freshdesk regularly updates features based on user experience. The videos are easy to follow and the UI and all included menus (user interface) are easy to walk through. I found my way before having the onboarding call and had not much questions left during this session. All tuorials were really helpful to ...

"I love all the reports and analytics"

What do you like best about Freshdesk? Adding notes to have trazability Customizer fields and widgets to gather info that we need to resolved tickets effectively Communicate with the client thought the platform All The reports and analytics What do you dislike about Freshdesk? Maybe generate alarm to send to the agents regarded with the tickets unresolved or to the manager when we get a bad or just ok answers from the survey What problems is Freshdesk solving and how is that benefiting ...

"Freshdesk review"

What do you like best about Freshdesk? Prompt and speed connectivity never gets lagged or never down perform every feature and all the options are best What do you dislike about Freshdesk? nothing to be disliked in Freshdesk everything is just great Recommendations to others considering Freshdesk: Easy to use. No hard and fast process easy to contact concern team and tag them in all very user friendly What problems is Freshdesk solving and how is that benefiting you? forward the request to ...

"It is user friendly"

What do you like best about Freshdesk? It is user friendly and views can be created easily What do you dislike about Freshdesk? Unbale to see counting in any view which is required feature What problems is Freshdesk solving and how is that benefiting you? Customer support and queries. It's easy and user friendly

"freshdesk is versatile and easy to use"

What do you like best about Freshdesk? The fresh desk allows me to raise tickets quickly, monitor them up to the closure, and refer back using the ticket ID. What do you dislike about Freshdesk? I like everything about fresh desk because the challenges that generally arise are quickly sorted Recommendations to others considering Freshdesk: Freshdesk provides a wide range of solutions, including the HR management tools What problems is Freshdesk solving and how is that benefiting you? I ...

"Easy To Manage Helpdesk + App"

What do you like best about Freshdesk? It's fast and has all the features of a help desk ticket that I need. I can customize by adding fields of different types, and the API is easy to use also. It's really fast, upon clicking create ticket my app is dinging that there is a new customer need or response. What do you dislike about Freshdesk? I wish the app could handle user switching. Many helpdesks use Freshdesk, but I can only use one on my phone as it takes too long to log out and log in ...

"It is really useful in data reporting and consolidation of requests"

What do you like best about Freshdesk? To-do List Reporting Assignation of tickets What do you dislike about Freshdesk? There is no mobile version for the admins What problems is Freshdesk solving and how is that benefiting you? The assign of tickets between agents