Freshdesk Reviews in May 2025: User Ratings, Pros & Cons

"zoho to freshdesk a fresh journey"

What do you like best about Freshdesk? the tools and wide reach of offerings, helpful other party integrations. Freshdesk is once of the best CRM in market What do you dislike about Freshdesk? pricing is a little on the higher side. but the tools and services are unmatchable. What problems is Freshdesk solving and how is that benefiting you? The tool's multi-functional chat window makes the agent's life easy.

"Best CRM Platform."

What do you like best about Freshdesk? The fact we have everything easily distributed by departments and how we have followups set automaticly. What do you dislike about Freshdesk? That needs to sync better with fresh connect. What problems is Freshdesk solving and how is that benefiting you? Basically all the Operation of our company.

"Freshdesk is everything in Customer Support"

What do you like best about Freshdesk? It's very easy to use, has almost every option to make life easy and keeps evolving everyday What do you dislike about Freshdesk? the analysis section is a bit complex for novice What problems is Freshdesk solving and how is that benefiting you? Customer support and escalation

"Functional and User Friendly"

What do you like best about Freshdesk? Customizability, when designing the ticking platform, it uses similar functions with other platforms but with more added features. What do you dislike about Freshdesk? None so far since our team is satisfied with the adaptability of the platform designer Recommendations to others considering Freshdesk: none so far What problems is Freshdesk solving and how is that benefiting you? At first, you need to understand how to create the process map on how the ...

"Used it for 7 Years - Never Going to Change"

What do you like best about Freshdesk? I like that in one pane of glass, I can see my entire helpdesk and have accountability for every ticket . I can also see the performance of my technicians and how well my customers are being handled correctly. It is a well-documented software, and the API works with many other software, especially when combined with Zapier; the possibilities are endless. The automations for mundane tasks, tickets, and clutter are nice to have so the helpdesk isn't ...

"The best customer support platform"

What do you like best about Freshdesk? FreshDesk is easy to set up and get started. It has the quickest go-to-market deployment, even when considering novice users. The integrations with third-party platforms are seamless. Even on the Sprout (basic and free) plan, there aren't many restrictions. Free email support and integration with automatic ticket creation allow easy access and reporting for running a user helpdesk. The ability to reply via email directly greatly increases efficiency ...

"I have a live experience using this product. Easy to use."

What do you like best about Freshdesk? GUI. Retrieve of report or data. Filtering is nice What do you dislike about Freshdesk? 403 error hit visit pop ups now days while using freshdesk Recommendations to others considering Freshdesk: I strongly recommend this software for those who use tickets What problems is Freshdesk solving and how is that benefiting you? I used to solve my tickets and communicate with my clients.

customer service was great.

customer service was great. Onboarding was really good with the free training sessions. They are way better than other products we had contacted in our comparison. Very technical savvy and the app just works out of the box. We didn't have to pay external consultants to setup the business process. s********e doesn't support small businesses, they focused on selling. z*****k great UI but poor customer service and response time.

"Perfect solution for small business"

What do you like best about Freshdesk? Friendly interface Integration with e-mail Answer Templates What do you dislike about Freshdesk? Spam folder Template search Less statistics customisations Recommendations to others considering Freshdesk: You should consider Freshdesk for sure because it helps to setup support desk quickly and respond accurately for customers requests. What problems is Freshdesk solving and how is that benefiting you? Fresdesk helps me to support my clients and for ...

"Great help desk platform"

What do you like best about Freshdesk? Love the ticketing system of freshdesk. One can easily manage the customer queries using this ticketing system. This software helps to manage all our customers data records. Which we are using later for our loyalty programs. What do you dislike about Freshdesk? Nothing much to dislike about this product. Being working in a small organization, freshdesk was solving most of our problems from customer management to queries. Although the product lacks ...