Freshdesk Reviews in May 2025: User Ratings, Pros & Cons

"Since we have Freshdesk we work better"

What do you like best about Freshdesk? It has a tool that allows us to prioritize certain requests, organizing them according to their importance. The system creates requests and tickets automatically, for each communication channel, but also allows us to create tickets manually. It has automated routing, so that calls are routed to the agents trained to solve them. What do you dislike about Freshdesk? When many requests come in simultaneously through the different channels, the ticketing ...

"Freshdesk Review"

What do you like best about Freshdesk? -Easy to use ticketing system -Record day to day incident and user query -Can publish knowledge base What do you dislike about Freshdesk? We can add time feature on the application What problems is Freshdesk solving and how is that benefiting you? Record day to day query, request or incident of clients Track and record incident/reports

"The overall experience was very much excellent."

What do you like best about Freshdesk? Easy interface properly designed convenient to resolve tickets and work on same. What do you dislike about Freshdesk? Some times facing issue while finding tickets as well as facing some issue with dialer some times. What problems is Freshdesk solving and how is that benefiting you? It is helping to solve the business query and to easily get the work done

"Multifaceted and Nimble Solution Center"

What do you like best about Freshdesk? Freshdesk has so much to customize and build out to be unique to my business needs, and it's really intuitive to use. What do you dislike about Freshdesk? It's difficult if not impossible to connect the Freshdesk service to our backend to have order information communicate between the two systems. Recommendations to others considering Freshdesk: This is a versatile tool for ticket management that we are only beginning to fully utilize. The options for ...

"Best support desk platform you will use"

What do you like best about Freshdesk? When you start with your business, you try to save the most money , freshdesk has helped me with that, you get it for free in start and it does come with all the essentials you will need. What do you dislike about Freshdesk? Features can be put as add on rather than making ya upgrade to a whole pricing plan. Recommendations to others considering Freshdesk: Freshdesk is simple to use and very good if used properly. What problems is Freshdesk solving and ...

"Freshdesk Evaluation Review"

What do you like best about Freshdesk? Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media. Furthermore, it is a cloud base software that is easy to use with smart automation features to ensure things are done smoothly and faster which enables more efficient business processes for a better customer engagement and experience. What do you dislike about Freshdesk? I think it's a bit expensive per agent/user if you want to ...

"Best Ticketing Platform for Customer Support"

What do you like best about Freshdesk? Customer support made easy. Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. We are getting good insights for our brand. What do you dislike about Freshdesk? extend more desktop features to the mobile app client. There are some restrictions where you need automation and sometimes there is just no way to achieve what you need. I would like to be able to change ...

"Perfect solution to successfully run and manage a business"

What do you like best about Freshdesk? The UI is really great with all the tools exactly at the right places. Customer support even for small businesses is really good, they usually solve tickets quickly. What do you dislike about Freshdesk? Not every type of API is available here and they simply deny making one if we want them. What problems is Freshdesk solving and how is that benefiting you? Managing bookings using ticket management system. Maintaining transparency with employees about ...

"Great tool to support customer reqeustes"

What do you like best about Freshdesk? 1. Simple interface 2. Swift response 3. Excellent analytics 4. Direct URL to specific issue What do you dislike about Freshdesk? No multicolumn support for additional fields What problems is Freshdesk solving and how is that benefiting you? I am solving and reviewing technical and business requests from my customers.

"Best help desk"

What do you like best about Freshdesk? I can easily keep a record of customer review and their feature suggestions. What do you dislike about Freshdesk? There is nothing that I didn't like about this help desk What problems is Freshdesk solving and how is that benefiting you? User can easily submit their query and admin can easily answer their query.