Freshdesk Reviews in May 2025: User Ratings, Pros & Cons

"An easy and fast solution for customer management"

What do you like best about Freshdesk? This program can gather all the communication channels on the same page like Twitter, facebook and e-mail. You can see a customer's communication channel and reply accordingly You can even add macros to reply the client in the fastest way What do you dislike about Freshdesk? Sometimes it may ruin the format of your message in Twitter. Anyway, I could not catch anything buggy during my experience with Freshdesk. Customer support is very helpful and they ...

"An easy and fast solution for customer management"

What do you like best about Freshdesk? This program can gather all the communication channels on the same page like Twitter, facebook and e-mail. You can see a customer's communication channel and reply accordingly You can even add macros to reply the client in the fastest way What do you dislike about Freshdesk? Sometimes it may ruin the format of your message in Twitter. Anyway, I could not catch anything buggy during my experience with Freshdesk. Customer support is very helpful and they ...

"LE LOGICIEL DE SUPPORT CLIENT LE MIEUX NOTE'"

What do you like best about Freshdesk? Freshdesk est moyen efficace de gestion d'emploi avec des puissants outils. Je l'aime puisque il est un logiciel de service client base' sur le cloud qui permet aux entreprises de toutes tailles de fournir un support client et un service de haute qualite'. What do you dislike about Freshdesk? En le voyant, je trouve du mal, il est simple et facile à utiliser. Il aide à gagner le temps dans la gestion du service client et du support des client dans une ...

"freshchat is best which am using it"

What do you like best about Freshdesk? Freshchat which I'm using it the best one it will resolve all the tickets for partners really happy I'm using this What do you dislike about Freshdesk? Some time it will make lots of issues which we can't user at that time What problems is Freshdesk solving and how is that benefiting you? We work for dunzo partner support it will help us for resolve the problem and calls

"Best customer support software"

What do you like best about Freshdesk? freshdesk most loving future omnichannel support and agent workspace and UI design What do you dislike about Freshdesk? need more improvements on custom application development and developer docs What problems is Freshdesk solving and how is that benefiting you? freshdesk admin and chatbot integrations

"Excellence In Workflow Optimization"

What do you like best about Freshdesk? The User Interface that is currently available allows my team to accurately & effectively address concerns. What do you dislike about Freshdesk? It is not always possible to integrate FreshDesk with native systems. What problems is Freshdesk solving and how is that benefiting you? As mentioned earlier, The User Interface that is currently available allows my team to accurately & effectively address concerns.

"FreshDesk - Super Happy with the tool"

What do you like best about Freshdesk? Freshdesk is the best product for the SAAS organisations where customers come back with issues..this tool helps manages them very well by raising the tickets and getting user feedback. It helps you to monitor your SLAs, and keep track of your open, resolved and pending tickets. What do you dislike about Freshdesk? Freshdesk is quite an effective tool though it takes a little time to customize it to your requirement. What problems is Freshdesk solving ...

"Simple and highly functional helpdesk solution."

What do you like best about Freshdesk? It is easy to adopt and fun to work with Freshdesk. Our agents quickly adopt and like to use it. What do you dislike about Freshdesk? Freshdesk generates a unique ticket for each email ID and multiple tickets likely to confuse agents. What problems is Freshdesk solving and how is that benefiting you? We are a multi national company. Freshdesk helped us to centralize customer support. As a result our operational costs went down significantly and we ...

"Awesome"

What do you like best about Freshdesk? The integrations and the apis they provide are very awesome, the v2 version of Apis is very useful and has wide range of Apis for all types of data we need to fetch. What do you dislike about Freshdesk? Nothing as such, it was all awesome. From documentation to tech support everything was great. What problems is Freshdesk solving and how is that benefiting you? The ticket management, analysis of ticket data and generating reports for various account ...

"Freshdesk works great"

What do you like best about Freshdesk? Features of it is super easily accessible What do you dislike about Freshdesk? Something it does not work properly lagging issue What problems is Freshdesk solving and how is that benefiting you? Freshdesk solves all problems to support customer in a quick way