9.5
Spot Score
Freshdesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your support team to excel.
Add to compare
Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshdesk Reviews & Ratings
Spotsaas Editor’s POV
Freshdesk is a cloud-based help desk platform that handles support across email, chat, phone, and social media in a single inbox. Before shortlisting, verify that your team's workflow matches Freshdesk's ticket-based model—it works well for high-volume support teams but may feel rigid if you need custom case management. Check whether the automation rules meet ...Read more
Freshdesk pros and cons
Multi-channel support
User-friendly interface
Real-time collaboration
Customizable workflows
Limited offline capabilities
Can become expensive with add-ons
Filter results
Sort by :
Showing 231-240 out of 722
PM
Patrick Miller
11/01/22
Just a terrific product
Freshdesk has allowed us to reactive and proactive knowledge base provide support for multiple customers across multiple product lines and/or projects - from product support for our software to project and service support for our custom development and services clients. Available integrations with other systems like GitHub and JIRA are invaluable, and the rapidity and flexibility of Freshdesk configuration is a huge bonus. Just a terrific product.
JR
Jorge Rodríguez
11/01/22
It's a great deal to improve the experience
Its a great tool that brings you the power you need to delivered a great customer experience, you can handle omnichanel experience very well and the extra tools that offer like knowledge bases are fantastic, but the great of all of this is that the price you paid for what you get is a deal
S
Suganthi
11/01/22
useful to track customer's tickets
Date of experience: November 02, 2022
R
Ryan
11/01/22
Very easy to use Platform
Very easy to use Platform, with useful features to create reports and analyse data at any point in time.
R
Revanth
11/01/22
Very user-friendly
Very user-friendly! Tracking and responding to the tickets is very effective.
M
Mihai
11/01/22
Good
Easy to use 12334
Z
Zarna
11/01/22
Great
Great. I love working with Freshdesk. We have requested some enhancements from Casepoint, once those are implemented, Freshdesk will be unbeatable.
A
Avinash
10/31/22
Smooth and easy to navigate
Smooth and easy to navigate. UI/UX is simple and well organized.
WS
Wesley S
10/26/22
"Great for employees to open tickets"
What do you like best about Freshdesk? App makes it easy to track maintenance tickets for our employees What do you dislike about Freshdesk? Features for 2FA seem a bit overdone, apparently these cannot be turned off What problems is Freshdesk solving and how is that benefiting you? Making it easy for employees to enter maintenance tickets for repairs on machinery
AU
Anonymous User
10/26/22
"best for customer support teams"
What do you like best about Freshdesk? -interface - flexibility the tool offers - feature set What do you dislike about Freshdesk? pricing could be a bit of a challenge for small companies What problems is Freshdesk solving and how is that benefiting you? able to provide top of the class customer support
Free vendor scorecard
Evaluate Freshdesk objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Freshdesk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].