9.5
Spot Score
Empower your support team to excel.
Add to compare
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Log in Required to View Reviews
Filter results
Sort by :
Showing 221-230 out of 722
L
Logonathan
11/03/22
Works fine all the time
Overall it's fine and works as expected. some time loading is the issue and little UX needs improvement.
R
Ramana
11/02/22
Excellent tool for responding to users queries
Following are excellent! The alerts that are received in the mailboxes of the team. The ability of any team member available respond to the ticket Provision for adding notes to each other within the team to keep track of the thread. Improvement suggestion: There is a limit on the number of agents. We know whom we can make an agent for our system. So why limit it?
A
Anonymous
11/02/22
It's Good and User friendly Experience…
It's Good and User friendly Experience with Freshdesk Tool.
R
Revanth
11/01/22
Very user-friendly
Very user-friendly! Tracking and responding to the tickets is very effective.
M
Mihai
11/01/22
Good
Easy to use 12334
R
Ryan
11/01/22
Very easy to use Platform
Very easy to use Platform, with useful features to create reports and analyse data at any point in time.
S
Suganthi
11/01/22
useful to track customer's tickets
Date of experience: November 02, 2022
T
Travis
11/01/22
Best of the best of the best
Freshdesk is a top tier CRM that has so many great features its hard to list. I have been using for almost 6 years now. They have the fastest service I have ever seen and I run a service organization. You can encorporate chat, sms, phone system, bots, instagram all into your system. You can run reports and schedule reports to your bosses to show the data on how many people are needed in what location or what products need improving. Its super easy to setup and you don't need an IT person to ...
Read more
JR
Jorge Rodríguez
11/01/22
It's a great deal to improve the experience
Its a great tool that brings you the power you need to delivered a great customer experience, you can handle omnichanel experience very well and the extra tools that offer like knowledge bases are fantastic, but the great of all of this is that the price you paid for what you get is a deal
Z
Zarna
11/01/22
Great
Great. I love working with Freshdesk. We have requested some enhancements from Casepoint, once those are implemented, Freshdesk will be unbeatable.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
