9.5
Spot Score
Freshdesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your support team to excel.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshdesk Reviews & Ratings
Spotsaas Editor’s POV
Freshdesk is a cloud-based help desk platform that handles support across email, chat, phone, and social media in a single inbox. Before shortlisting, verify that your team's workflow matches Freshdesk's ticket-based model—it works well for high-volume support teams but may feel rigid if you need custom case management. Check whether the automation rules meet ...Read more
Freshdesk pros and cons
Multi-channel support
User-friendly interface
Real-time collaboration
Customizable workflows
Limited offline capabilities
Can become expensive with add-ons
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Showing 221-230 out of 722
L
Logonathan
11/03/22
Works fine all the time
Overall it's fine and works as expected. some time loading is the issue and little UX needs improvement.
R
Ramana
11/02/22
Excellent tool for responding to users queries
Following are excellent! The alerts that are received in the mailboxes of the team. The ability of any team member available respond to the ticket Provision for adding notes to each other within the team to keep track of the thread. Improvement suggestion: There is a limit on the number of agents. We know whom we can make an agent for our system. So why limit it?
A
Anonymous
11/02/22
It's Good and User friendly Experience…
It's Good and User friendly Experience with Freshdesk Tool.
S
Shanequa
11/01/22
The freshdesk is amazing
The freshdesk is amazing. It help me getting to my customers quick and balancing my time. I enjoy using the freshdesk system.
T
Travis
11/01/22
Best of the best of the best
Freshdesk is a top tier CRM that has so many great features its hard to list. I have been using for almost 6 years now. They have the fastest service I have ever seen and I run a service organization. You can encorporate chat, sms, phone system, bots, instagram all into your system. You can run reports and schedule reports to your bosses to show the data on how many people are needed in what location or what products need improving. Its super easy to setup and you don't need an IT person to ...
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K
Kevin
11/01/22
Great product that just works with…
Great product that just works with ease. Easy to set up and good management of tickets and customers.
J
Jelle
11/01/22
Great support application
Great support application. It's possible to make integrations with many other tools.
S
Steve
11/01/22
Freshdesk is a great system
Freshdesk is a great system. It is comprehensive and has good built-in functions to speed work processes and to remind you when things need doing. The screen layouts are very intuitive and make it easy to navigate
A
ALBERTO
11/01/22
Easy to use an deep functionality
Date of experience: November 02, 2022
J
Jaiganesh
11/01/22
Happy to work with Freshdesk
It is easy to handle multiple inbox and also downloading the reports etc.. Happy to work with Freshdesk :)
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].