Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

"Easy and effective helpdesk system"

What do you like best about Freshdesk? - Ability to use several channels - Easy to configure - Efficient tools for agents - Friendly UI - High customization options - Cost-effective solution - Mpdern technologies What do you dislike about Freshdesk? Some times one can experience time lag, still the Freshworks team address issues as soon as possible What problems is Freshdesk solving and how is that benefiting you? - We use it as our internal helpdesk system - With advanced agent performance ...

"Awesome Customer Support Tool."

What do you like best about Freshdesk? I work with support team. Tickets generation becomes very crucial when tracking client history and agent performance. The toll is very easy to use and explore. Even for new learners. Integrations are also very good. What do you dislike about Freshdesk? I didn't find any major flaw in the tool. However, sometimes, finding some minimal and hidden settings become very difficult. Navigation takes time. Also, i found the cost to be on the higher side when ...

"Freshdesk Omnichannel expert"

What do you like best about Freshworks Customer Service Suite? Unified Customer Experience: Freshdesk Omnichannel allows businesses to manage customer interactions across multiple channels from a single platform, providing a unified experience for both customers and support agents. Seamless Channel Integration: Freshdesk Omnichannel integrates with various communication channels, including email, chat, phone, social media, and more, making it easy for businesses to manage customer inquiries ...

"freshwork review"

What do you like best about Freshworks? it is very helpful to connect with customer What do you dislike about Freshworks? nothing to dislike it is very good and easy to use What problems is Freshworks solving and how is that benefiting you? to connect with all customer

"How Freshdesk made my life easier"

What do you like best about Freshdesk? Freshdesk provides most of the tools that will help you provide great customer support with a very intuitive UI and easy to setup features. What do you dislike about Freshdesk? Facebook Chatbot improvement, additional native messaging integration, SMS gateway, and Survey limited customizability What problems is Freshdesk solving and how is that benefiting you? With Freshdesk, we were able to monitor all of the concerns coming from different channels in ...

"Amazing tool"

What do you like best about Freshdesk? The way makes everything more easy to work with your tickets and customers, the amount of time that save you is really appreciated in the busy times. What do you dislike about Freshdesk? That is not lots of options for fonts and ways to create the canned responses. What problems is Freshdesk solving and how is that benefiting you? The typical problem of customers sending lots of seperates emails, with this tool you can merge them and keep track with ...

"freshworks useful"

What do you like best about Freshworks? All products of freshworks are loved by our employees. What do you dislike about Freshworks? no bulk application, separate license fee for each application What problems is Freshworks solving and how is that benefiting you? call center chat and crm are used with a single license.

"Great Product with Very Good Customer Service"

What do you like best about Freshdesk? I very much so enjoy the live chat for assistance. I also like the ease with which I can add and remove mailboxes. We transitioned from a software to this, and our agents seem to enjoy it. What do you dislike about Freshdesk? The paywalls for some of the features is kind of annoying it some regards, yes I understand it but I would like to know log out and log in times. Other than that there isn't much I dislike about it What problems is Freshdesk ...

"The best in the market!"

What do you like best about Freshdesk? I have been actively using Freshdesk for 3 years now and it has made my work so much easier. Freshdesk has helped me organize and track and complete all my task within the SLA. Managing and tracking my teams SLAs has a lot easier with Freshdesk. Integration of Freshdesk with other BI Visualization tools has helped showcase the business metrics of all the teams to the senior management in the best and simple way possible What do you dislike about ...

"Great!"

What do you like best about Freshdesk? I like the flexibility it offers us as a business, it allows us to customise the system to meet different SLA targets across different products. Freshdesk offers a full range of analytics that also helps us drill down into the data. What do you dislike about Freshdesk? I would like the option to amend the priority levels of tickets, currently the system default doesn't always work with our customers. What problems is Freshdesk solving and how is that ...