Freshdesk Reviews in October 2026: User Ratings, Pros & Cons

"Best Support Desk for SMB"

What do you like best about Freshdesk? Freshdesk is an excellent platform for support ticket management. It is relatively easy to use and robust in its overall feature offerings. It allows for customization of your specific forms and will enable you to tailor the design to your specific product. There are many integrations and apps that can be used to integrate with your current systems and ability to customize your own widgets for your companies specific needs. What do you dislike about ...

"Awesome Customer Support Tool."

What do you like best about Freshdesk? I work with support team. Tickets generation becomes very crucial when tracking client history and agent performance. The toll is very easy to use and explore. Even for new learners. Integrations are also very good. What do you dislike about Freshdesk? I didn't find any major flaw in the tool. However, sometimes, finding some minimal and hidden settings become very difficult. Navigation takes time. Also, i found the cost to be on the higher side when ...

"Freshdesk Omnichannel expert"

What do you like best about Freshworks Customer Service Suite? Unified Customer Experience: Freshdesk Omnichannel allows businesses to manage customer interactions across multiple channels from a single platform, providing a unified experience for both customers and support agents. Seamless Channel Integration: Freshdesk Omnichannel integrates with various communication channels, including email, chat, phone, social media, and more, making it easy for businesses to manage customer inquiries ...

"freshwork review"

What do you like best about Freshworks? it is very helpful to connect with customer What do you dislike about Freshworks? nothing to dislike it is very good and easy to use What problems is Freshworks solving and how is that benefiting you? to connect with all customer

"Great Product with Very Good Customer Service"

What do you like best about Freshdesk? I very much so enjoy the live chat for assistance. I also like the ease with which I can add and remove mailboxes. We transitioned from a software to this, and our agents seem to enjoy it. What do you dislike about Freshdesk? The paywalls for some of the features is kind of annoying it some regards, yes I understand it but I would like to know log out and log in times. Other than that there isn't much I dislike about it What problems is Freshdesk ...

"The best in the market!"

What do you like best about Freshdesk? I have been actively using Freshdesk for 3 years now and it has made my work so much easier. Freshdesk has helped me organize and track and complete all my task within the SLA. Managing and tracking my teams SLAs has a lot easier with Freshdesk. Integration of Freshdesk with other BI Visualization tools has helped showcase the business metrics of all the teams to the senior management in the best and simple way possible What do you dislike about ...

"freshworks useful"

What do you like best about Freshworks? All products of freshworks are loved by our employees. What do you dislike about Freshworks? no bulk application, separate license fee for each application What problems is Freshworks solving and how is that benefiting you? call center chat and crm are used with a single license.

"Amazing tool"

What do you like best about Freshdesk? The way makes everything more easy to work with your tickets and customers, the amount of time that save you is really appreciated in the busy times. What do you dislike about Freshdesk? That is not lots of options for fonts and ways to create the canned responses. What problems is Freshdesk solving and how is that benefiting you? The typical problem of customers sending lots of seperates emails, with this tool you can merge them and keep track with ...

"How Freshdesk made my life easier"

What do you like best about Freshdesk? Freshdesk provides most of the tools that will help you provide great customer support with a very intuitive UI and easy to setup features. What do you dislike about Freshdesk? Facebook Chatbot improvement, additional native messaging integration, SMS gateway, and Survey limited customizability What problems is Freshdesk solving and how is that benefiting you? With Freshdesk, we were able to monitor all of the concerns coming from different channels in ...

"Tool Is very user-friendly."

What do you like best about Freshdesk? Automation...Very user friendly and easy What do you dislike about Freshdesk? Customer support is very supportive when they connect with clients, but getting connected with them is a big task What problems is Freshdesk solving and how is that benefiting you? Helping us by giving various reports, easy to use