Freshdesk Reviews in May 2025: User Ratings, Pros & Cons

"Freshdesk for ticket managing"

What do you like best about Freshdesk? Freshdesk is an excellent tool for assigning work-related queries. In simple terms it's a toll for ticket management What do you dislike about Freshdesk? One disklike about Freshdesk is only the user assigned will be known about the issue. What problems is Freshdesk solving and how is that benefiting you? Freshdesk helps us to connect with issues and respond very quiclkly.

"FRESHDESK NAVIGATION"

What do you like best about Freshdesk? Very helpful to track all records/information of customers to be able to provide quick resolutions to the customers. Furthermore, it helps us to generate with all the details needed. What do you dislike about Freshdesk? Nothing bad feedback about freshdesk since it is convenient for all users/agent. What problems is Freshdesk solving and how is that benefiting you? for all customer inquiries/complaints, it's easy for me to provide actual resolutions.

"User friendly"

What do you like best about Freshdesk? Integrations in Freshdesk and robust functionality with ready-to-use integrations are the keys to maximising customer experience What do you dislike about Freshdesk? Report generation and logics are bit complecated What problems is Freshdesk solving and how is that benefiting you? Internal quality and on-time resolution; moreover we can monitor agents' productivity

"Convenient"

What do you like best about Freshdesk? Knowledge Base is the most helpful as a source of information What do you dislike about Freshdesk? SMS Feature is a good feature but it needs premium? What problems is Freshdesk solving and how is that benefiting you? Source of Reference Materials

"freshdesk is useful app or system"

What do you like best about Freshdesk? the way fresh desk can cope up with millions customer details and other details needed thats why fresdesk is the best and useful and recommendable to other people What do you dislike about Freshdesk? there's so much to click and there's so much to clicking the need to do and before we finish the task or email that can be done What problems is Freshdesk solving and how is that benefiting you? it is useful to me and my other co workers

"Freshdesk Navigation"

What do you like best about Freshdesk? very convenient system for all users/agents for all customer concern/inquiries. furthermore, very helpful with all transactions record in freshdesk once you search through Customer names/Ticket number. What do you dislike about Freshdesk? No negative comments/feedback about freshdesk as a user What problems is Freshdesk solving and how is that benefiting you? I can track all records/information about the customer once I give resolutions to the ...

"Freshdesk keeping me and our customers Fresh!"

What do you like best about Freshdesk? FD is very easy to use, intuitive, smart. Makes it easy for my team to delight our customers! What do you dislike about Freshdesk? apps that can be integrated in FD is growing but there were some that we want to have soon! What problems is Freshdesk solving and how is that benefiting you? single platform for all customer inflow, made our team more efficient. increase in productivity, higher CSAT scores

"Freshdesk is a convenient system for all users. Furthermore, very friendly system as well."

What do you like best about Freshdesk? You can see the information of customers for reference of the user/Agents. Also, easy to find old transactions once you search the name of customers or Ticket number. What do you dislike about Freshdesk? For me, I dont have any bad comments about freshdesk. It's perfect to use it for all users. What problems is Freshdesk solving and how is that benefiting you? All complaints of customer you can see the narrations for all agents for reference of ...

"Easy to use and configure"

What do you like best about Freshdesk? I like that the software is easily configurable. What do you dislike about Freshdesk? I would like more features without having to have the more expensive package. What problems is Freshdesk solving and how is that benefiting you? The historical data we can maintain to assist in resolving new cases helps tremendously. The search function allows me to easily and quickly find comparable issues.

"Best Support Desk for SMB"

What do you like best about Freshdesk? Freshdesk is an excellent platform for support ticket management. It is relatively easy to use and robust in its overall feature offerings. It allows for customization of your specific forms and will enable you to tailor the design to your specific product. There are many integrations and apps that can be used to integrate with your current systems and ability to customize your own widgets for your companies specific needs. What do you dislike about ...