Freshdesk Reviews in May 2025: User Ratings, Pros & Cons

"Freshdesk Review"

What do you like best about Freshdesk? What I like most is the visibility of the customer journey and ticket history. Track how often the customer has been engaged and the service history of service incurred. What do you dislike about Freshdesk? So far, need to improve the dashboard facing. Recommended to have it visible to all internal users regardless of access status especially on the floating tickets and number of open. What problems is Freshdesk solving and how is that benefiting ...

"Freshdesk review"

What do you like best about Freshdesk? Freshdesk is an excellent tool and platform to use especially when handling customer-related concerns and enquiries. It is user-friendly and easy to navigate. It is a vital tool for my current task. What do you dislike about Freshdesk? In my experience using Freshdesk, I can say that none so far. What problems is Freshdesk solving and how is that benefiting you? Freshdesk solves different problems as it engages to customers directly and promotes ...

"Freshdesk Review"

What do you like best about Freshdesk? Freshdesk has so many features that are user-friendly and it everything is essential to monitor and answer customer-related concerns like my current task using this platform. What do you dislike about Freshdesk? None so far with my experience using Freshdesk. Everything is beneficial. What problems is Freshdesk solving and how is that benefiting you? Freshdesk helps to monitor and resolve customer-related concerns. Its functions and features are vital ...

"A useful tool for your company's customer centricity efforts!"

What do you like best about Freshdesk? It is conveniently collecting customer inquiries from different channels to one. Easy visibility on the inquiries of what matters to my organization and me. What do you dislike about Freshdesk? The tabs may be confusing since there are a lot of tabs to choose from. Can be better if it can be better streamlined What problems is Freshdesk solving and how is that benefiting you? I only need to go to one place to check inquiries from different platforms, ...

"Best Ticketing tool for Support Folks"

What do you like best about Freshdesk? Had been using Freshdesk since more than a year and I love how easy to use it is and enables the agents to track their tickets and get analytics for the same at any point of time! What do you dislike about Freshdesk? There is nothing in particular but I wish we could get more flexibility for creating custom dashboard with desired parameters What problems is Freshdesk solving and how is that benefiting you? Being a IT Support agent, it helps me complete ...

"Freshdesk review"

What do you like best about Freshdesk? Freshdesk is very convinient to use in helping customers concern and inquiry. What do you dislike about Freshdesk? There is no negative feedback for Freshdesk What problems is Freshdesk solving and how is that benefiting you? Freshdesk is helping me to give accurate resolution to customers concern

"Freshdesk review"

What do you like best about Freshdesk? Freshdesk is convenient to use and user friendly What do you dislike about Freshdesk? There is no negative feedback about freshdesk. What problems is Freshdesk solving and how is that benefiting you? Freshdesk helps me to resolve customer concern, and it benefits me by giving accurate resolution

"great to use to maintain the sales pipeline"

What do you like best about Freshworks? the CRM tool which helps to manage sales and build the pipeline to make the sales funnel What do you dislike about Freshworks? There is nothing I hate about Freshworks, I might expect that it should be a little simple to use What problems is Freshworks solving and how is that benefiting you? to maintain my clientsdatabase

"Reliable platform, excellent customer service."

What do you like best about Freshdesk? The platform is user-friendly, super reliable, intuitive and easy to manage with non-technical resources. Anytime we've encountered any issues (always minor), the Freshdesk team has always been quick to assist. I work with many vendors, and they are hands down the most responsive and always so pleasant. What do you dislike about Freshdesk? The reporting features could have more customization features. For example, when viewing agent reports, the report ...

"STYLI Review"

What do you like best about Freshdesk? Immediate support from their supprot team Automaitons & analytics They make our life easier by allowing us to do lot's of work arounds to fulfill our requirements What do you dislike about Freshdesk? No thing I love the whole product overall, I would've been more happy if freshcaller enabled in KSA & UAE without any limitations, apart from that the entire product is perfect (freshdesk & freshchat). What problems is Freshdesk solving and how is that ...