Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

"Freshdesk is the BEST"

What do you like best about Freshdesk? Been using it for years and so happy we changed from Jira to Freshdesk! Jira crashed on us several times and was clunky and hard to use because we outgrew it so fast with so many tickets. So we switched to Freshdesk and haven't had a single problem in years. The price can't be beat and it is so worth it in ease of use compared to Jira. Very easy to setup, we had to setup from scratch and had lost our entire knowledge base and rebuilt it in Jira. We use ...

"The most Favourable platform."

What do you like best about Freshdesk? We at Purplle use this platform to resolve our customer's problems through Email and chat, we never face any sort of downtime frequently, and it helps in track the number of complaints and also notify us for the same. What do you dislike about Freshdesk? It is the time where many of the companies are using AI and I would say that this option should be inbuilt What problems is Freshdesk solving and how is that benefiting you? We have a well-known ...

"Easy to use and user friendly"

What do you like best about Freshdesk? Automations Groups FreshChat Links to emails What do you dislike about Freshdesk? FreshChat unable to initiate chats with users first What problems is Freshdesk solving and how is that benefiting you? Customer and Client query management

"A very efficient way to manage service tickets"

What do you like best about Freshdesk? The functions about assigning tickets to other team members or other teams within the organization, and the user friendly way of tracking previous service tickets. What do you dislike about Freshdesk? I cannot think of any downside. I would only add one filter for my completed tickets. What problems is Freshdesk solving and how is that benefiting you? It provides a platform to locate and resolve issues that users experience. It offers a versatile ...

"Simple, easy and reliable"

What do you like best about Freshdesk? The FreshDesk is fantastic software, very simple to use, and with an excellent interface. You can help the user change the status of the ticket straightforwardly. And the loading quotes are very insightful. What do you dislike about Freshdesk? I would say we could have a dark theme and more insightful loading quotes. What problems is Freshdesk solving and how is that benefiting you? The Freshdesk is used to help a lot of user in OSG and OSDF

"The best seamless and effective tool for quick productivity"

What do you like best about Freshdesk? It's ability to be linked with other sites like InSight and Fresh Voice with just a press of a button What do you dislike about Freshdesk? There's absolutely nothing I deslike about i What problems is Freshdesk solving and how is that benefiting you? Fast and effective, meets our requirements and helps with tracking the teams productivity

"Freshworks,fresh desk has been instrumental in great use for telleconsultation ."

What do you like best about Freshdesk? It was all started at the time of pandemic , i used work on different domains on fresh works, fresh desk has been great support for agents to map tickets, ensuring tickets resolution, assigning tasks, creating credentials, and the best part we use to create a ticket it shows pending,due and all this made easy to understand, assign mapping the tickets, writting notes on the ticket, routing the ticket, it was great use for medical field that I worked ...

"A Lifesaver"

What do you like best about Freshdesk? Hands down, Freshdesk has been one of the best things we have instituted at our company. The ability to successfully track short and long-term issues has resulted in a more stable network environment and improved user trust in our IT department. We also love that we can tailor the ticket fields to track the trends of issues our users are having. This feature lets us see the bigger picture and work towards finding and fixing root problems. What do you ...

"Excellent features at a competitive price."

What do you like best about Freshdesk? We're a busy digital agency, and FreshDesk allows us to manage all our client support questions and issues in a single place. We can discuss internally and track tickets to ensure we're providing timely, accurate support for our clients. What do you dislike about Freshdesk? I've been using FreshDesk for 5+ years and have no complaints or issues at all. What problems is Freshdesk solving and how is that benefiting you? We used to answer all client ...

"FreshDesk is user friendly and helps make time management much smoother"

What do you like best about Freshdesk? The ticket tracking and note section make looking up information a snap! What do you dislike about Freshdesk? There isn't anything I would change with this sytem. What problems is Freshdesk solving and how is that benefiting you? This system helps keep all communication in one place, and the notes section allows you to put notes concerning phone conversations or messages about an issue. This helps keep everyone on the team on the same page