Freshdesk Reviews in October 2026: User Ratings, Pros & Cons

"It is a great platform to use for working purposes."

What do you like best about Freshdesk? Using Freshdesk allows your team members to be in constant communication in between coworkers and most importantly in between customer. You can learn all about a client without having to ask any one, just simply go through their emails. What do you dislike about Freshdesk? If you sent an automated email from outside, you cannot find it unless the person replies back on that email. What problems is Freshdesk solving and how is that benefiting you? I´m ...

"Review Freshdesk"

What do you like best about Freshdesk? its a tool, that let us to combine the Level 1 team with other teams like N2 and specialist, and attend for multiples inputs What do you dislike about Freshdesk? I cant assing to multiple teams to tickets What problems is Freshdesk solving and how is that benefiting you? I one only app to attend all tickets by varios means

"A very efficient way to manage service tickets"

What do you like best about Freshdesk? The functions about assigning tickets to other team members or other teams within the organization, and the user friendly way of tracking previous service tickets. What do you dislike about Freshdesk? I cannot think of any downside. I would only add one filter for my completed tickets. What problems is Freshdesk solving and how is that benefiting you? It provides a platform to locate and resolve issues that users experience. It offers a versatile ...

"Simple, easy and reliable"

What do you like best about Freshdesk? The FreshDesk is fantastic software, very simple to use, and with an excellent interface. You can help the user change the status of the ticket straightforwardly. And the loading quotes are very insightful. What do you dislike about Freshdesk? I would say we could have a dark theme and more insightful loading quotes. What problems is Freshdesk solving and how is that benefiting you? The Freshdesk is used to help a lot of user in OSG and OSDF

"The best seamless and effective tool for quick productivity"

What do you like best about Freshdesk? It's ability to be linked with other sites like InSight and Fresh Voice with just a press of a button What do you dislike about Freshdesk? There's absolutely nothing I deslike about i What problems is Freshdesk solving and how is that benefiting you? Fast and effective, meets our requirements and helps with tracking the teams productivity

"A Lifesaver"

What do you like best about Freshdesk? Hands down, Freshdesk has been one of the best things we have instituted at our company. The ability to successfully track short and long-term issues has resulted in a more stable network environment and improved user trust in our IT department. We also love that we can tailor the ticket fields to track the trends of issues our users are having. This feature lets us see the bigger picture and work towards finding and fixing root problems. What do you ...

"Excellent features at a competitive price."

What do you like best about Freshdesk? We're a busy digital agency, and FreshDesk allows us to manage all our client support questions and issues in a single place. We can discuss internally and track tickets to ensure we're providing timely, accurate support for our clients. What do you dislike about Freshdesk? I've been using FreshDesk for 5+ years and have no complaints or issues at all. What problems is Freshdesk solving and how is that benefiting you? We used to answer all client ...

"It is intuitive and easy to use for anyone."

What do you like best about Freshdesk? One of my favorite things is being able to mark my time, both in real time and to edit it. What do you dislike about Freshdesk? Los reportes de tiempo no se visualizan de manera correcta. What problems is Freshdesk solving and how is that benefiting you? They are a system company, so freshdesk is used by the support desk, tickets are created for every incident or help that customers need. It helps us to have control over user time, task status and ...

"Powerful, yet easy, support ticket and reporting system"

What do you like best about Freshdesk? Freshdesk offers a wide range of options, reporting, and flexibility with automation rules to allow individual companies to design and tailer the product to fit their individual needs. What do you dislike about Freshdesk? Removing previous agents can be a little cumbersome and lead to tickets not having an accurate history of who did what and when. This may be more of a preference on our part, but we like to keep previous agent history still reporting ...

"FreshDesk is user friendly and helps make time management much smoother"

What do you like best about Freshdesk? The ticket tracking and note section make looking up information a snap! What do you dislike about Freshdesk? There isn't anything I would change with this sytem. What problems is Freshdesk solving and how is that benefiting you? This system helps keep all communication in one place, and the notes section allows you to put notes concerning phone conversations or messages about an issue. This helps keep everyone on the team on the same page