Freshdesk Reviews in May 2025: User Ratings, Pros & Cons

"Great Program"

What do you like best about Freshdesk? Freshdesk is very valuable to our company. We use the ticket portion to help our staff manage new patient assignments and any issues. What do you dislike about Freshdesk? Nothing, we love Freshdesk. It works great. What problems is Freshdesk solving and how is that benefiting you? It solves our patient assignments and makes them flow more efficiently, and allows us to track the patients.

"Excellent support, excellent product"

What do you like best about Freshdesk? The customer support os top notch and response time is excellent What do you dislike about Freshdesk? The webchat system is lacking some options such as blocking out of country webchats What problems is Freshdesk solving and how is that benefiting you? Freshdesk allows my team to work remotely and handle tickets. Live calls and webchat as well.

"Best help desk for the price by far"

What do you like best about Freshdesk? The amount of features this help desk solution offers is outstanding, and all of its free integrations. The pricing is absurdly low as well. For any Small to medium business, this will perfectly work for a helpdesk solution. What do you dislike about Freshdesk? The only downside I can even think of is that the UI for both user- and agent-facing sides is not very customizable. What problems is Freshdesk solving and how is that benefiting you? We needed ...

"Freshdesk makes my small business seem much larger"

What do you like best about Freshdesk? Made us highly productive very quickly. Very easy to set up and even easier to create time-saving standard responses and workflows. We provide complex procurement tools and services, and Freshdesk made supporting clients and vendors fast and easy - for them and us. What do you dislike about Freshdesk? When I have to reauthenticate, I don't particularly appreciate going through two logins to access the platform. Make it more straightforward, like ...

"I love Freshdesk, just works"

What do you like best about Freshdesk? It's a super easy tool to implement and deploy. It connects well with our internal tools like Atlassian. What do you dislike about Freshdesk? I really dislike the chat function, this could be so much better. I would love to have really strong integration with Intercom which is really innovating. What problems is Freshdesk solving and how is that benefiting you? It helps us organize the inflow of customer and prospect requests. It saves us time in ...

"Ease of Use"

What do you like best about Freshdesk? A very simple and easy-to-use Ticketing Tool. Being an administrator and an agent the tool is very simple to understand and configure, especially the automation of tickets. What do you dislike about Freshdesk? The software doesn't have any negative points except that the Knowledge-Based Section can be improved and if there would have been a option to customize the dashboard as the agent requirement. What problems is Freshdesk solving and how is that ...

"Very easy to navigate"

What do you like best about Freshdesk? The Ease to navigate and get notifications. The fact I can schedule myself out of the office is a great feature. The call option is also nice but can be improved. Overall, Freshdesk is good at what it is for in all plans What do you dislike about Freshdesk? I am not completely awed by the call feature as one needs to manually resolve the created ticket. I feel the ticket should be resolved automatically once the comment is updated and submitted. What ...

"Freshdesk is Streamlining Businesses."

What do you like best about Freshdesk? Intelligent automation and Workflows provide sure quick resolutions. Easy-to-customize ticket fields that assist personalized and efficient responses. Clean, attractive and Easy to use UI. What do you dislike about Freshdesk? Nothing. I have not experienced anything negative to address. What problems is Freshdesk solving and how is that benefiting you? Prioritizing, monitoring and replying to tickets is easy with Freshdesk. Managing and responding to ...

"FreshDesk great potential"

What do you like best about Freshdesk? I love the omni channels and how you can take care of a client through the multi-facets, such as ticketing, chatting and calling. In addition to Freddy, IA assists you to make your job easier (little things like suggestions of what type of ticket or helping formulate an email are amazing) What do you dislike about Freshdesk? I would prefer if the FreshDesk side housed a client profile where all of the ticketings would be directly housed and managed ...

"FreshDesk is user friendly and helps make time management much smoother"

What do you like best about Freshdesk? The ticket tracking and note section make looking up information a snap! What do you dislike about Freshdesk? There isn't anything I would change with this sytem. What problems is Freshdesk solving and how is that benefiting you? This system helps keep all communication in one place, and the notes section allows you to put notes concerning phone conversations or messages about an issue. This helps keep everyone on the team on the same page