Freshdesk Reviews in October 2026: User Ratings, Pros & Cons

"Freshworks,fresh desk has been instrumental in great use for telleconsultation ."

What do you like best about Freshdesk? It was all started at the time of pandemic , i used work on different domains on fresh works, fresh desk has been great support for agents to map tickets, ensuring tickets resolution, assigning tasks, creating credentials, and the best part we use to create a ticket it shows pending,due and all this made easy to understand, assign mapping the tickets, writting notes on the ticket, routing the ticket, it was great use for medical field that I worked ...

"Excellent support, excellent product"

What do you like best about Freshdesk? The customer support os top notch and response time is excellent What do you dislike about Freshdesk? The webchat system is lacking some options such as blocking out of country webchats What problems is Freshdesk solving and how is that benefiting you? Freshdesk allows my team to work remotely and handle tickets. Live calls and webchat as well.

"The best software tool for managing your emails"

What do you like best about Freshdesk? Very user-friendly and does not require in-depth training just to get the hang of it. I can easily manage our company emails with the help of this amazing tool. What do you dislike about Freshdesk? You would have to pay extra if you need other users to use the system within your business, but that's understandable. Right now, that's the only thing I don't like about this tool. What problems is Freshdesk solving and how is that benefiting you? We can ...

"Great software! Prompt support!"

What do you like best about Freshworks Customer Service Suite? It solves most of our channel integration issues. We integrate at the moment: email, telephone, chat from website and whatsapp. We even managed to integrate a local telephone provider for lower phone rates. What do you dislike about Freshworks Customer Service Suite? Although it is an omnichannel tool you get all the features with a better organization of the functions on the separate tools for each channel (e.g. ...

"Freshdesk is simple to use!"

What do you like best about Freshdesk? The most useful thing about Freshdesk is that you can easily assign emails to colleagues and transfer ones you are unsure about to others who can assist! It really easy to use. What do you dislike about Freshdesk? The least helpful thing about Freshdesk is that there are too many options. They have unresolved, overdue, due today, open and on hold. They do not apply to every company here; we only use resolved and unresolved. What problems is Freshdesk ...

"Ótima ferramenta de atendimento!"

What do you like best about Freshdesk? Freshdesk nos ajudou a organizar os atendimentos de clientes de forma que pudessemos manter controle sobre os processos a serem realizados, também permitiu aos nossos clientes ter controle sobre suas solicitações. What do you dislike about Freshdesk? A única coisa que temos problemas é a maneira como as threads e trocas de emails ficam estruturadas, não existe uma continuidade então as conversas ficam confusas. What problems is Freshdesk solving and ...

"The best platform for managing company support"

What do you like best about Freshdesk? Freshdesk is so easy to use. Canned responses make life so much easier on a daily basis. Managing your daily tasks are a breeze as Freshdesk reminds you what you need to follow up on for the day. What do you dislike about Freshdesk? I am very happy with Freshdesk and currently do not have any negative remarks. What problems is Freshdesk solving and how is that benefiting you? It provides a centralised system to manage our incoming emails. It provides a ...

"Easy to use and user friendly"

What do you like best about Freshdesk? Automations Groups FreshChat Links to emails What do you dislike about Freshdesk? FreshChat unable to initiate chats with users first What problems is Freshdesk solving and how is that benefiting you? Customer and Client query management

"The most Favourable platform."

What do you like best about Freshdesk? We at Purplle use this platform to resolve our customer's problems through Email and chat, we never face any sort of downtime frequently, and it helps in track the number of complaints and also notify us for the same. What do you dislike about Freshdesk? It is the time where many of the companies are using AI and I would say that this option should be inbuilt What problems is Freshdesk solving and how is that benefiting you? We have a well-known ...

"Freshdesk is the BEST"

What do you like best about Freshdesk? Been using it for years and so happy we changed from Jira to Freshdesk! Jira crashed on us several times and was clunky and hard to use because we outgrew it so fast with so many tickets. So we switched to Freshdesk and haven't had a single problem in years. The price can't be beat and it is so worth it in ease of use compared to Jira. Very easy to setup, we had to setup from scratch and had lost our entire knowledge base and rebuilt it in Jira. We use ...