Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

"Excellent support, excellent product"

What do you like best about Freshdesk? The customer support os top notch and response time is excellent What do you dislike about Freshdesk? The webchat system is lacking some options such as blocking out of country webchats What problems is Freshdesk solving and how is that benefiting you? Freshdesk allows my team to work remotely and handle tickets. Live calls and webchat as well.

"The best software tool for managing your emails"

What do you like best about Freshdesk? Very user-friendly and does not require in-depth training just to get the hang of it. I can easily manage our company emails with the help of this amazing tool. What do you dislike about Freshdesk? You would have to pay extra if you need other users to use the system within your business, but that's understandable. Right now, that's the only thing I don't like about this tool. What problems is Freshdesk solving and how is that benefiting you? We can ...

"Great software! Prompt support!"

What do you like best about Freshworks Customer Service Suite? It solves most of our channel integration issues. We integrate at the moment: email, telephone, chat from website and whatsapp. We even managed to integrate a local telephone provider for lower phone rates. What do you dislike about Freshworks Customer Service Suite? Although it is an omnichannel tool you get all the features with a better organization of the functions on the separate tools for each channel (e.g. ...

"Freshdesk is simple to use!"

What do you like best about Freshdesk? The most useful thing about Freshdesk is that you can easily assign emails to colleagues and transfer ones you are unsure about to others who can assist! It really easy to use. What do you dislike about Freshdesk? The least helpful thing about Freshdesk is that there are too many options. They have unresolved, overdue, due today, open and on hold. They do not apply to every company here; we only use resolved and unresolved. What problems is Freshdesk ...

"Ótima ferramenta de atendimento!"

What do you like best about Freshdesk? Freshdesk nos ajudou a organizar os atendimentos de clientes de forma que pudessemos manter controle sobre os processos a serem realizados, também permitiu aos nossos clientes ter controle sobre suas solicitações. What do you dislike about Freshdesk? A única coisa que temos problemas é a maneira como as threads e trocas de emails ficam estruturadas, não existe uma continuidade então as conversas ficam confusas. What problems is Freshdesk solving and ...

"Powerful, yet easy, support ticket and reporting system"

What do you like best about Freshdesk? Freshdesk offers a wide range of options, reporting, and flexibility with automation rules to allow individual companies to design and tailer the product to fit their individual needs. What do you dislike about Freshdesk? Removing previous agents can be a little cumbersome and lead to tickets not having an accurate history of who did what and when. This may be more of a preference on our part, but we like to keep previous agent history still reporting ...

"It is intuitive and easy to use for anyone."

What do you like best about Freshdesk? One of my favorite things is being able to mark my time, both in real time and to edit it. What do you dislike about Freshdesk? Los reportes de tiempo no se visualizan de manera correcta. What problems is Freshdesk solving and how is that benefiting you? They are a system company, so freshdesk is used by the support desk, tickets are created for every incident or help that customers need. It helps us to have control over user time, task status and ...

"The best platform for managing company support"

What do you like best about Freshdesk? Freshdesk is so easy to use. Canned responses make life so much easier on a daily basis. Managing your daily tasks are a breeze as Freshdesk reminds you what you need to follow up on for the day. What do you dislike about Freshdesk? I am very happy with Freshdesk and currently do not have any negative remarks. What problems is Freshdesk solving and how is that benefiting you? It provides a centralised system to manage our incoming emails. It provides a ...

"Review Freshdesk"

What do you like best about Freshdesk? its a tool, that let us to combine the Level 1 team with other teams like N2 and specialist, and attend for multiples inputs What do you dislike about Freshdesk? I cant assing to multiple teams to tickets What problems is Freshdesk solving and how is that benefiting you? I one only app to attend all tickets by varios means

"It is a great platform to use for working purposes."

What do you like best about Freshdesk? Using Freshdesk allows your team members to be in constant communication in between coworkers and most importantly in between customer. You can learn all about a client without having to ask any one, just simply go through their emails. What do you dislike about Freshdesk? If you sent an automated email from outside, you cannot find it unless the person replies back on that email. What problems is Freshdesk solving and how is that benefiting you? I´m ...