Freshdesk Reviews in May 2025: User Ratings, Pros & Cons

"Freshworks,fresh desk has been instrumental in great use for telleconsultation ."

What do you like best about Freshdesk? It was all started at the time of pandemic , i used work on different domains on fresh works, fresh desk has been great support for agents to map tickets, ensuring tickets resolution, assigning tasks, creating credentials, and the best part we use to create a ticket it shows pending,due and all this made easy to understand, assign mapping the tickets, writting notes on the ticket, routing the ticket, it was great use for medical field that I worked ...

"Freshdesk is simple to use!"

What do you like best about Freshdesk? The most useful thing about Freshdesk is that you can easily assign emails to colleagues and transfer ones you are unsure about to others who can assist! It really easy to use. What do you dislike about Freshdesk? The least helpful thing about Freshdesk is that there are too many options. They have unresolved, overdue, due today, open and on hold. They do not apply to every company here; we only use resolved and unresolved. What problems is Freshdesk ...

"Ótima ferramenta de atendimento!"

What do you like best about Freshdesk? Freshdesk nos ajudou a organizar os atendimentos de clientes de forma que pudessemos manter controle sobre os processos a serem realizados, também permitiu aos nossos clientes ter controle sobre suas solicitações. What do you dislike about Freshdesk? A única coisa que temos problemas é a maneira como as threads e trocas de emails ficam estruturadas, não existe uma continuidade então as conversas ficam confusas. What problems is Freshdesk solving and ...

"A Lifesaver"

What do you like best about Freshdesk? Hands down, Freshdesk has been one of the best things we have instituted at our company. The ability to successfully track short and long-term issues has resulted in a more stable network environment and improved user trust in our IT department. We also love that we can tailor the ticket fields to track the trends of issues our users are having. This feature lets us see the bigger picture and work towards finding and fixing root problems. What do you ...

"Excellent features at a competitive price."

What do you like best about Freshdesk? We're a busy digital agency, and FreshDesk allows us to manage all our client support questions and issues in a single place. We can discuss internally and track tickets to ensure we're providing timely, accurate support for our clients. What do you dislike about Freshdesk? I've been using FreshDesk for 5+ years and have no complaints or issues at all. What problems is Freshdesk solving and how is that benefiting you? We used to answer all client ...

"The best platform for managing company support"

What do you like best about Freshdesk? Freshdesk is so easy to use. Canned responses make life so much easier on a daily basis. Managing your daily tasks are a breeze as Freshdesk reminds you what you need to follow up on for the day. What do you dislike about Freshdesk? I am very happy with Freshdesk and currently do not have any negative remarks. What problems is Freshdesk solving and how is that benefiting you? It provides a centralised system to manage our incoming emails. It provides a ...

"Powerful, yet easy, support ticket and reporting system"

What do you like best about Freshdesk? Freshdesk offers a wide range of options, reporting, and flexibility with automation rules to allow individual companies to design and tailer the product to fit their individual needs. What do you dislike about Freshdesk? Removing previous agents can be a little cumbersome and lead to tickets not having an accurate history of who did what and when. This may be more of a preference on our part, but we like to keep previous agent history still reporting ...

"The best software tool for managing your emails"

What do you like best about Freshdesk? Very user-friendly and does not require in-depth training just to get the hang of it. I can easily manage our company emails with the help of this amazing tool. What do you dislike about Freshdesk? You would have to pay extra if you need other users to use the system within your business, but that's understandable. Right now, that's the only thing I don't like about this tool. What problems is Freshdesk solving and how is that benefiting you? We can ...

"Great software! Prompt support!"

What do you like best about Freshworks Customer Service Suite? It solves most of our channel integration issues. We integrate at the moment: email, telephone, chat from website and whatsapp. We even managed to integrate a local telephone provider for lower phone rates. What do you dislike about Freshworks Customer Service Suite? Although it is an omnichannel tool you get all the features with a better organization of the functions on the separate tools for each channel (e.g. ...

"It is intuitive and easy to use for anyone."

What do you like best about Freshdesk? One of my favorite things is being able to mark my time, both in real time and to edit it. What do you dislike about Freshdesk? Los reportes de tiempo no se visualizan de manera correcta. What problems is Freshdesk solving and how is that benefiting you? They are a system company, so freshdesk is used by the support desk, tickets are created for every incident or help that customers need. It helps us to have control over user time, task status and ...