Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

"Good"

What do you like best about Freshdesk? Its easy to use and wonderful experience while using What do you dislike about Freshdesk? Notification problem while we get any tickets we dont get notification sometimes What problems is Freshdesk solving and how is that benefiting you? While we get any ticket as a customer query we use to get the resolution by using fresheesk

"The Best Tool to Manage Support at Scale"

What do you like best about Freshdesk? Before opting for FreshDesk, we directly responded to the customers via emails. But as we grew, customer inquiries and the team size increased. So it became complicated to manage the customer queries directly via email; it was tough to coordinate who was handling which customer's email. That's when we decided to start using Freshdesk. With Freshdesk's Ticket Management Tool, we can now easily assign tickets to a particular agent, and track the response ...

"Freshdesk is Streamlining Businesses."

What do you like best about Freshdesk? Intelligent automation and Workflows provide sure quick resolutions. Easy-to-customize ticket fields that assist personalized and efficient responses. Clean, attractive and Easy to use UI. What do you dislike about Freshdesk? Nothing. I have not experienced anything negative to address. What problems is Freshdesk solving and how is that benefiting you? Prioritizing, monitoring and replying to tickets is easy with Freshdesk. Managing and responding to ...

"Very easy to navigate"

What do you like best about Freshdesk? The Ease to navigate and get notifications. The fact I can schedule myself out of the office is a great feature. The call option is also nice but can be improved. Overall, Freshdesk is good at what it is for in all plans What do you dislike about Freshdesk? I am not completely awed by the call feature as one needs to manually resolve the created ticket. I feel the ticket should be resolved automatically once the comment is updated and submitted. What ...

"Freshdesk makes my small business seem much larger"

What do you like best about Freshdesk? Made us highly productive very quickly. Very easy to set up and even easier to create time-saving standard responses and workflows. We provide complex procurement tools and services, and Freshdesk made supporting clients and vendors fast and easy - for them and us. What do you dislike about Freshdesk? When I have to reauthenticate, I don't particularly appreciate going through two logins to access the platform. Make it more straightforward, like ...

"FreshDesk great potential"

What do you like best about Freshdesk? I love the omni channels and how you can take care of a client through the multi-facets, such as ticketing, chatting and calling. In addition to Freddy, IA assists you to make your job easier (little things like suggestions of what type of ticket or helping formulate an email are amazing) What do you dislike about Freshdesk? I would prefer if the FreshDesk side housed a client profile where all of the ticketings would be directly housed and managed ...

"Best help desk for the price by far"

What do you like best about Freshdesk? The amount of features this help desk solution offers is outstanding, and all of its free integrations. The pricing is absurdly low as well. For any Small to medium business, this will perfectly work for a helpdesk solution. What do you dislike about Freshdesk? The only downside I can even think of is that the UI for both user- and agent-facing sides is not very customizable. What problems is Freshdesk solving and how is that benefiting you? We needed ...

"Ease of Use"

What do you like best about Freshdesk? A very simple and easy-to-use Ticketing Tool. Being an administrator and an agent the tool is very simple to understand and configure, especially the automation of tickets. What do you dislike about Freshdesk? The software doesn't have any negative points except that the Knowledge-Based Section can be improved and if there would have been a option to customize the dashboard as the agent requirement. What problems is Freshdesk solving and how is that ...

"I love Freshdesk, just works"

What do you like best about Freshdesk? It's a super easy tool to implement and deploy. It connects well with our internal tools like Atlassian. What do you dislike about Freshdesk? I really dislike the chat function, this could be so much better. I would love to have really strong integration with Intercom which is really innovating. What problems is Freshdesk solving and how is that benefiting you? It helps us organize the inflow of customer and prospect requests. It saves us time in ...

"Great Program"

What do you like best about Freshdesk? Freshdesk is very valuable to our company. We use the ticket portion to help our staff manage new patient assignments and any issues. What do you dislike about Freshdesk? Nothing, we love Freshdesk. It works great. What problems is Freshdesk solving and how is that benefiting you? It solves our patient assignments and makes them flow more efficiently, and allows us to track the patients.