Freshdesk Reviews in May 2025: User Ratings, Pros & Cons

"Good"

What do you like best about Freshdesk? Its easy to use and wonderful experience while using What do you dislike about Freshdesk? Notification problem while we get any tickets we dont get notification sometimes What problems is Freshdesk solving and how is that benefiting you? While we get any ticket as a customer query we use to get the resolution by using fresheesk

"The Best Tool to Manage Support at Scale"

What do you like best about Freshdesk? Before opting for FreshDesk, we directly responded to the customers via emails. But as we grew, customer inquiries and the team size increased. So it became complicated to manage the customer queries directly via email; it was tough to coordinate who was handling which customer's email. That's when we decided to start using Freshdesk. With Freshdesk's Ticket Management Tool, we can now easily assign tickets to a particular agent, and track the response ...

"A very efficient way to manage service tickets"

What do you like best about Freshdesk? The functions about assigning tickets to other team members or other teams within the organization, and the user friendly way of tracking previous service tickets. What do you dislike about Freshdesk? I cannot think of any downside. I would only add one filter for my completed tickets. What problems is Freshdesk solving and how is that benefiting you? It provides a platform to locate and resolve issues that users experience. It offers a versatile ...

"Easy to use and user friendly"

What do you like best about Freshdesk? Automations Groups FreshChat Links to emails What do you dislike about Freshdesk? FreshChat unable to initiate chats with users first What problems is Freshdesk solving and how is that benefiting you? Customer and Client query management

"Simple, easy and reliable"

What do you like best about Freshdesk? The FreshDesk is fantastic software, very simple to use, and with an excellent interface. You can help the user change the status of the ticket straightforwardly. And the loading quotes are very insightful. What do you dislike about Freshdesk? I would say we could have a dark theme and more insightful loading quotes. What problems is Freshdesk solving and how is that benefiting you? The Freshdesk is used to help a lot of user in OSG and OSDF

"The most Favourable platform."

What do you like best about Freshdesk? We at Purplle use this platform to resolve our customer's problems through Email and chat, we never face any sort of downtime frequently, and it helps in track the number of complaints and also notify us for the same. What do you dislike about Freshdesk? It is the time where many of the companies are using AI and I would say that this option should be inbuilt What problems is Freshdesk solving and how is that benefiting you? We have a well-known ...

"Review Freshdesk"

What do you like best about Freshdesk? its a tool, that let us to combine the Level 1 team with other teams like N2 and specialist, and attend for multiples inputs What do you dislike about Freshdesk? I cant assing to multiple teams to tickets What problems is Freshdesk solving and how is that benefiting you? I one only app to attend all tickets by varios means

"Freshdesk is the BEST"

What do you like best about Freshdesk? Been using it for years and so happy we changed from Jira to Freshdesk! Jira crashed on us several times and was clunky and hard to use because we outgrew it so fast with so many tickets. So we switched to Freshdesk and haven't had a single problem in years. The price can't be beat and it is so worth it in ease of use compared to Jira. Very easy to setup, we had to setup from scratch and had lost our entire knowledge base and rebuilt it in Jira. We use ...

"The best seamless and effective tool for quick productivity"

What do you like best about Freshdesk? It's ability to be linked with other sites like InSight and Fresh Voice with just a press of a button What do you dislike about Freshdesk? There's absolutely nothing I deslike about i What problems is Freshdesk solving and how is that benefiting you? Fast and effective, meets our requirements and helps with tracking the teams productivity

"It is a great platform to use for working purposes."

What do you like best about Freshdesk? Using Freshdesk allows your team members to be in constant communication in between coworkers and most importantly in between customer. You can learn all about a client without having to ask any one, just simply go through their emails. What do you dislike about Freshdesk? If you sent an automated email from outside, you cannot find it unless the person replies back on that email. What problems is Freshdesk solving and how is that benefiting you? I´m ...