Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

"One of the best support ticketing tool"

What do you like best about Freshdesk? The insights which freshdesk provides for the tickets What do you dislike about Freshdesk? The analytics dashboard takes time to update the latest data What problems is Freshdesk solving and how is that benefiting you? Freshdesk is solving the problem with creating that tickets and giving the insights out of it in a grouped manner.

"Excellent help desk software for growing businesses"

What do you like best about Freshdesk? Comes with a handy mobile app for those who are on the move. As the main product person, support needs help here and there, having mobile access is a big advantage for us What do you dislike about Freshdesk? Integrations with third party tools like slack could be improved (applies to Freshsales as well) What problems is Freshdesk solving and how is that benefiting you? Customer support and help desk

"One product that offers so much for any business that has clients communication"

What do you like best about Freshdesk? The upside of using Freshdesk is it's easy to communicate easily with clients or with other staff members. It is a central bank for all incoming emails, calls, faxes, and more. What do you dislike about Freshdesk? One thing that I would like to change about Helpdesk is that all new or unopen tickets should be pushed to the top. Sometimes I will get sent a ticket and I won't see it because it will be too far down on the list. What problems is Freshdesk ...

"Support is now simplified."

What do you like best about Freshdesk? The automation and configurability for handling and resolving support requests. What do you dislike about Freshdesk? I would like to see the system handle external responses to tickets better. Sometimes when staff or clients respond to email threads that are part of a particular ticket, the system will unnecessarily create new duplicate tickets for the same issue. What problems is Freshdesk solving and how is that benefiting you? Our help desk process, ...

"A great tool for customer service representatives!"

What do you like best about Freshdesk? Since our company is using Freshdesk, we have improved our service by response and time. It is a great tool and it help us to be more organized. What do you dislike about Freshdesk? We would like to get a customer service feedback free. What problems is Freshdesk solving and how is that benefiting you? Customer service complaints, refunds, extensions, communications. It help us to get all of that in just one application, we can even label each one of ...

"Best feature - Freddy"

What do you like best about Freshdesk? At this moment, I feel the best feature is Freddy. Email writing has become very easy task now. What do you dislike about Freshdesk? More filter options should be there. Currently, we don't have enough filter options. What problems is Freshdesk solving and how is that benefiting you? Everything is organized now and I can easily check all the tickets assigned to my team and manage them

"Simple to get set up and easy to use"

What do you like best about Freshdesk? I first started using the free version at a previous job. Then when I moved to my current company they were using Spiceworks which was clearly not working for us. We moved to the paid plan of Freshdesk and it's increased our productivity massively and has helped us give a more professional look to the end users. What do you dislike about Freshdesk? It's back-end configuration is somewhat lacking compared to other options and sometimes can feel ...

"Comprehensive Ticketing and Client Communication System"

What do you like best about Freshdesk? I utilize the canned templating features often to provide quick responses to clients. I really appreciate the ability to share links to solutions easily while responding. The platform is intuitive and organized. What do you dislike about Freshdesk? As a non-admin user, you are limited to very basic platform usage. It would be nice to have the ability to customize your own dashboards as a basic level user. What problems is Freshdesk solving and how is ...

"Fresh desk review"

What do you like best about Freshdesk? The most helpful thing I found about freshdesk is how their ticketing system makes everything easy to manage and keeps everything on track. very useful What do you dislike about Freshdesk? The freddy Ai is not available in french and it needs some updates to make it more useful and accurate. What problems is Freshdesk solving and how is that benefiting you? freshdesk helps solving the customer is facing asap with the resolution due time. it helps to ...

"it was good to handle the customer queries o"

What do you like best about Freshdesk? its user friendly not much complicated to use What do you dislike about Freshdesk? its some times hang and notification problem What problems is Freshdesk solving and how is that benefiting you? it helps us resolve customer queries which they raise through live chat