Freshdesk Reviews in May 2025: User Ratings, Pros & Cons

"Freshdesk-User Friendly- data safety"

What do you like best about Freshdesk? I am having a great experience with Freshdesk as it gets everything in one place: email, messages/SMS, Freshconnect, etc. In short, it meets expectations and is one of the best tools.Contact management and search is awful What do you dislike about Freshdesk? I haven't found anything such.Freshdesk has improved so far What problems is Freshdesk solving and how is that benefiting you? Modern and user-friendly design is benefiting me to train others ...

"Professional experience with Freshdesk"

What do you like best about Freshdesk? Reports can be customized and very detailed. Tickets system is neatly organized both from the user and the support interfaces Knowledgebased system documentation allows to document processes etc What do you dislike about Freshdesk? Slightly expensive The AI is not yet well developed and mature for production The onboarding team is abit fast when explaining the various components of a system What problems is Freshdesk solving and how is that benefiting ...

"Good to use working tools"

What do you like best about Freshdesk? It helps me answer the email without any issues. What do you dislike about Freshdesk? None so far it is working correctly and appropriately. What problems is Freshdesk solving and how is that benefiting you? It helps us answer all the emails sent by the customers.

"Knowledge Base Super Star!"

What do you like best about Freshdesk? Fresh desk is incredibly easy to use, intuitive and simple to navigate. When it came to onboarding new team members, the seamless design and easy interface made it a breeze What do you dislike about Freshdesk? I would like more reporting options, specifically for the knowledge base sessions What problems is Freshdesk solving and how is that benefiting you? Access to support content and personnel. Chat has made things easier for our customers

"Freshdesk has been exactly what our organization needed"

What do you like best about Freshdesk? Freshdesk is straightforward and intuitive as a support request system. It's simplified enough for a basic user to navigate, but also includes great customization options for those that want to go the extra mile. Staying on top of support requests has never been so easy. What do you dislike about Freshdesk? I have not had any issues at all since our implementation of this solution in 2019. No major dislikes or negatives. If I had to pick one it would ...

"Best feature - Freddy"

What do you like best about Freshdesk? At this moment, I feel the best feature is Freddy. Email writing has become very easy task now. What do you dislike about Freshdesk? More filter options should be there. Currently, we don't have enough filter options. What problems is Freshdesk solving and how is that benefiting you? Everything is organized now and I can easily check all the tickets assigned to my team and manage them

"Simple to get set up and easy to use"

What do you like best about Freshdesk? I first started using the free version at a previous job. Then when I moved to my current company they were using Spiceworks which was clearly not working for us. We moved to the paid plan of Freshdesk and it's increased our productivity massively and has helped us give a more professional look to the end users. What do you dislike about Freshdesk? It's back-end configuration is somewhat lacking compared to other options and sometimes can feel ...

"Comprehensive Ticketing and Client Communication System"

What do you like best about Freshdesk? I utilize the canned templating features often to provide quick responses to clients. I really appreciate the ability to share links to solutions easily while responding. The platform is intuitive and organized. What do you dislike about Freshdesk? As a non-admin user, you are limited to very basic platform usage. It would be nice to have the ability to customize your own dashboards as a basic level user. What problems is Freshdesk solving and how is ...

"Fresh desk review"

What do you like best about Freshdesk? The most helpful thing I found about freshdesk is how their ticketing system makes everything easy to manage and keeps everything on track. very useful What do you dislike about Freshdesk? The freddy Ai is not available in french and it needs some updates to make it more useful and accurate. What problems is Freshdesk solving and how is that benefiting you? freshdesk helps solving the customer is facing asap with the resolution due time. it helps to ...

"it was good to handle the customer queries o"

What do you like best about Freshdesk? its user friendly not much complicated to use What do you dislike about Freshdesk? its some times hang and notification problem What problems is Freshdesk solving and how is that benefiting you? it helps us resolve customer queries which they raise through live chat