Freshdesk Reviews in May 2025: User Ratings, Pros & Cons

"Support is now simplified."

What do you like best about Freshdesk? The automation and configurability for handling and resolving support requests. What do you dislike about Freshdesk? I would like to see the system handle external responses to tickets better. Sometimes when staff or clients respond to email threads that are part of a particular ticket, the system will unnecessarily create new duplicate tickets for the same issue. What problems is Freshdesk solving and how is that benefiting you? Our help desk process, ...

"One product that offers so much for any business that has clients communication"

What do you like best about Freshdesk? The upside of using Freshdesk is it's easy to communicate easily with clients or with other staff members. It is a central bank for all incoming emails, calls, faxes, and more. What do you dislike about Freshdesk? One thing that I would like to change about Helpdesk is that all new or unopen tickets should be pushed to the top. Sometimes I will get sent a ticket and I won't see it because it will be too far down on the list. What problems is Freshdesk ...

"It is a very complete beach platform."

What do you like best about Freshdesk? Their broad view and functions at the time of drafting. What do you dislike about Freshdesk? I haven't described anything I don't like, it's shocking. What problems is Freshdesk solving and how is that benefiting you? It helps to solve problems and doubts to our clients, in record time, for a later follow-up applying the benefits of this tool.

"Excellent help desk software for growing businesses"

What do you like best about Freshdesk? Comes with a handy mobile app for those who are on the move. As the main product person, support needs help here and there, having mobile access is a big advantage for us What do you dislike about Freshdesk? Integrations with third party tools like slack could be improved (applies to Freshsales as well) What problems is Freshdesk solving and how is that benefiting you? Customer support and help desk

"One of the best support ticketing tool"

What do you like best about Freshdesk? The insights which freshdesk provides for the tickets What do you dislike about Freshdesk? The analytics dashboard takes time to update the latest data What problems is Freshdesk solving and how is that benefiting you? Freshdesk is solving the problem with creating that tickets and giving the insights out of it in a grouped manner.

"Great help in o time at all"

What do you like best about Freshdesk? The speediness of their customer service team. What do you dislike about Freshdesk? Sometimes I have a difficult time navigating the site so I am thankful to get help when I need it. What problems is Freshdesk solving and how is that benefiting you? We were trying to figure out how to make a help center forward facing for our customers to use.

"Couldn't Recommend FreshDesk More"

What do you like best about Freshdesk? How user friendly it is and how it integrates so easily with our tech stack. All support tickets (no matter which channel they're submitting from, i.e. social media, in-app support, email, etc.), route directly to my team's Slack channel and couldn't be easier to identify and manage. What do you dislike about Freshdesk? Nothing, but if I had to knit pick, I guess I'd say I wish some of the web design portal templates were more customizable beyond just ...

"A great tool for customer service representatives!"

What do you like best about Freshdesk? Since our company is using Freshdesk, we have improved our service by response and time. It is a great tool and it help us to be more organized. What do you dislike about Freshdesk? We would like to get a customer service feedback free. What problems is Freshdesk solving and how is that benefiting you? Customer service complaints, refunds, extensions, communications. It help us to get all of that in just one application, we can even label each one of ...

"Good Helpdesk Tool That Needs Better Intergation Between It's Own Freshwork Suite."

What do you like best about Freshdesk? Freshdesk has a user friendly interface that makes it simple for both customers and support agents to navigate and use the software without much hassle. The ticket management and SLA tracking have helped us a lot with staying on top of issues also our clients can view all their tickets and where we are with their request which helps manage client expectations. What do you dislike about Freshdesk? Freshdesk is a fantastic customer support platform that ...

"Great helpdesk"

What do you like best about Freshdesk? Freshdesk is a user friendly platform that allows us to keep all our knowledge and tickets in order. What do you dislike about Freshdesk? Nothing - all works fine for our requirements What problems is Freshdesk solving and how is that benefiting you? Hosts training materials and guides for users that save us having to repeat messages - simply send a link