Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

"Freshdesk has been exactly what our organization needed"

What do you like best about Freshdesk? Freshdesk is straightforward and intuitive as a support request system. It's simplified enough for a basic user to navigate, but also includes great customization options for those that want to go the extra mile. Staying on top of support requests has never been so easy. What do you dislike about Freshdesk? I have not had any issues at all since our implementation of this solution in 2019. No major dislikes or negatives. If I had to pick one it would ...

"Good to use working tools"

What do you like best about Freshdesk? It helps me answer the email without any issues. What do you dislike about Freshdesk? None so far it is working correctly and appropriately. What problems is Freshdesk solving and how is that benefiting you? It helps us answer all the emails sent by the customers.

"Professional experience with Freshdesk"

What do you like best about Freshdesk? Reports can be customized and very detailed. Tickets system is neatly organized both from the user and the support interfaces Knowledgebased system documentation allows to document processes etc What do you dislike about Freshdesk? Slightly expensive The AI is not yet well developed and mature for production The onboarding team is abit fast when explaining the various components of a system What problems is Freshdesk solving and how is that benefiting ...

"Knowledge Base Super Star!"

What do you like best about Freshdesk? Fresh desk is incredibly easy to use, intuitive and simple to navigate. When it came to onboarding new team members, the seamless design and easy interface made it a breeze What do you dislike about Freshdesk? I would like more reporting options, specifically for the knowledge base sessions What problems is Freshdesk solving and how is that benefiting you? Access to support content and personnel. Chat has made things easier for our customers

"Freshdesk-User Friendly- data safety"

What do you like best about Freshdesk? I am having a great experience with Freshdesk as it gets everything in one place: email, messages/SMS, Freshconnect, etc. In short, it meets expectations and is one of the best tools.Contact management and search is awful What do you dislike about Freshdesk? I haven't found anything such.Freshdesk has improved so far What problems is Freshdesk solving and how is that benefiting you? Modern and user-friendly design is benefiting me to train others ...

"Great help in o time at all"

What do you like best about Freshdesk? The speediness of their customer service team. What do you dislike about Freshdesk? Sometimes I have a difficult time navigating the site so I am thankful to get help when I need it. What problems is Freshdesk solving and how is that benefiting you? We were trying to figure out how to make a help center forward facing for our customers to use.

"Good Helpdesk Tool That Needs Better Intergation Between It's Own Freshwork Suite."

What do you like best about Freshdesk? Freshdesk has a user friendly interface that makes it simple for both customers and support agents to navigate and use the software without much hassle. The ticket management and SLA tracking have helped us a lot with staying on top of issues also our clients can view all their tickets and where we are with their request which helps manage client expectations. What do you dislike about Freshdesk? Freshdesk is a fantastic customer support platform that ...

"Great helpdesk"

What do you like best about Freshdesk? Freshdesk is a user friendly platform that allows us to keep all our knowledge and tickets in order. What do you dislike about Freshdesk? Nothing - all works fine for our requirements What problems is Freshdesk solving and how is that benefiting you? Hosts training materials and guides for users that save us having to repeat messages - simply send a link

"Couldn't Recommend FreshDesk More"

What do you like best about Freshdesk? How user friendly it is and how it integrates so easily with our tech stack. All support tickets (no matter which channel they're submitting from, i.e. social media, in-app support, email, etc.), route directly to my team's Slack channel and couldn't be easier to identify and manage. What do you dislike about Freshdesk? Nothing, but if I had to knit pick, I guess I'd say I wish some of the web design portal templates were more customizable beyond just ...

"It is a very complete beach platform."

What do you like best about Freshdesk? Their broad view and functions at the time of drafting. What do you dislike about Freshdesk? I haven't described anything I don't like, it's shocking. What problems is Freshdesk solving and how is that benefiting you? It helps to solve problems and doubts to our clients, in record time, for a later follow-up applying the benefits of this tool.