Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

"Szczerze polecam Freshdeska do firmy"

What do you like best about Freshdesk? - szybkość działania - mnogość opcji - dobre wsparcie - dodatkowe integracje - łatwość użytkowania nawet dla osób nietecznych What do you dislike about Freshdesk? - brak, na ten moment nie miałem problemów What problems is Freshdesk solving and how is that benefiting you? Automatyzacja procesów. Delegowanie zadań w zespole.

"Very convenient to get all the data(Mails) in one place and distribute amount agents"

What do you like best about Freshdesk? Easy to follow up on open tickets, helps in keeping track of the email thread, and resolves customer complaints. I like the feature where we are able to set priority depending on the issue types. What do you dislike about Freshdesk? Unable to add a new recipient on the email thread. cannot mention "@" or "+"recipient What problems is Freshdesk solving and how is that benefiting you? Helps in keeping all the complaints in one place

"This ticketing system works seemlessly."

What do you like best about Freshdesk? UX is wonderful and with proper tracking of all the tickets can be done. What do you dislike about Freshdesk? If we could have a cloud calling integrations it would be great. What problems is Freshdesk solving and how is that benefiting you? Fast tracking of tickets.

"Complete, easy and free/cheap"

What do you like best about Freshdesk? We use the ticketing system and the knowledge base to answer our partners What do you dislike about Freshdesk? There is no automated to do task, or a close mentions of the mail response What problems is Freshdesk solving and how is that benefiting you? When we need to solve an ticket it's easier to see who anwered it, or do any action, all the responses, also you can assing to an user the ticket,and the remembers of what they have to do.

"Freshdesk Review from user"

What do you like best about Freshdesk? It can speed up and simplify our work. By utilizing this website alone, we are able to respond to consumer inquiries and provide reports. It is accessible from any device also. What do you dislike about Freshdesk? The disadvantage of Freshdesk at this time is that it logs you out automatically. That's what I'm observing right now. As of this moment, Freshdesk's service is nice. Just keep up the good service What problems is Freshdesk solving and how is ...

"User-friendly with best data analysis"

What do you like best about Freshdesk? Most user-friendly helpdesk tools provide real-time updates and a detailed dashboard. What do you dislike about Freshdesk? I have not observed anything negative or that should be improved in the Freshdesk tool. What problems is Freshdesk solving and how is that benefiting you? Freshdesk is a ticketing system that creates tickets in real-time based on the emails received from end users and suppliers. Upon ticket creation, it automatically sends a ...

"Sharing my experience"

What do you like best about Freshdesk? The best part about the freshdesk is that it has made work more simplified and easy to understand. Before, we were using Google form which was not that reliable or convenient but on contrary to that Freshdesk has been unbelievably amazing. We are able to mention all the customer's details in 1 ticket and select any query and also we can fill up any offer form directly without sharing it with supervisor or updating the same in Google sheet which was ...

"A powerhouse for customer support"

What do you like best about Freshdesk? It is very easy to use, especially for people that might not be the most familiar with IT. You can set up everything you want to make an agents life easier. Probably the best customer support tool I've used so far. What do you dislike about Freshdesk? There is not really much that isn't working. Sometimes it can be a bother to get support from the Indian-Team, since there is a natural language barrier but most of the time they really put a foot down ...

"Freshdesk has massively helped the way my work is processed and managed on a day to day basis."

What do you like best about Freshdesk? The most helpful thing about Freshdesk for me, is the integration with other apps that help us massively that we use on a daily basis, as well as the notifications that get sent to you via email, asthis really helps to prevent things from being missed. What do you dislike about Freshdesk? Sometimes the amount of emails you get from Freshdesk per ticket can be quite difficult to manage, as sometimes you can get say 3 emails per ticket which can make it ...

"Complete, easy and free/cheap"

What do you like best about Freshdesk? We use the ticketing system and the knowledge base to answer our partners What do you dislike about Freshdesk? There is no automated to do task, or a close mentions of the mail response What problems is Freshdesk solving and how is that benefiting you? When we need to solve an ticket it's easier to see who anwered it, or do any action, all the responses, also you can assing to an user the ticket,and the remembers of what they have to do.