Freshdesk Reviews in May 2025: User Ratings, Pros & Cons

"The only ticketing system you'll ever need!"

What do you like best about Freshdesk? 1. Extremely easy to set up, integrate and use. 2. Pricing plans are competitive. 3. Wonderful APIs - nicely documented and easy to use. 4. Easy to customize and brand the portal. What do you dislike about Freshdesk? APIs for integration are missing. We use Freshdesk and Jira via APIs but it's extremely difficult to link the two programmatically. What problems is Freshdesk solving and how is that benefiting you? Freshdesk allows our Customer Support & ...

"great relationship with our Customer Success Manager and product persons"

What do you like best about Freshdesk? the staff and support agents are helpful and experts at finding the answers to our questions and fixing our issues What do you dislike about Freshdesk? The ability to add tags and key words to our FAQs to help users search them faster What problems is Freshdesk solving and how is that benefiting you? The ability to have canned responses and bulk update feature is helpful when we come across a systemwide issue.

"Freshdesk User Review"

What do you like best about Freshdesk? * Very organized and has friendly interface * Easy maintaining * Easy access from anywhere * Useful reporting What do you dislike about Freshdesk? There is nothing about freshdesk to dislike at the moment What problems is Freshdesk solving and how is that benefiting you? It helps to review our customers help requests and to provide the period to examine and take action

"Complete, easy and free/cheap"

What do you like best about Freshdesk? We use the ticketing system and the knowledge base to answer our partners What do you dislike about Freshdesk? There is no automated to do task, or a close mentions of the mail response What problems is Freshdesk solving and how is that benefiting you? When we need to solve an ticket it's easier to see who anwered it, or do any action, all the responses, also you can assing to an user the ticket,and the remembers of what they have to do.

"Freshdesk has massively helped the way my work is processed and managed on a day to day basis."

What do you like best about Freshdesk? The most helpful thing about Freshdesk for me, is the integration with other apps that help us massively that we use on a daily basis, as well as the notifications that get sent to you via email, asthis really helps to prevent things from being missed. What do you dislike about Freshdesk? Sometimes the amount of emails you get from Freshdesk per ticket can be quite difficult to manage, as sometimes you can get say 3 emails per ticket which can make it ...

"A powerhouse for customer support"

What do you like best about Freshdesk? It is very easy to use, especially for people that might not be the most familiar with IT. You can set up everything you want to make an agents life easier. Probably the best customer support tool I've used so far. What do you dislike about Freshdesk? There is not really much that isn't working. Sometimes it can be a bother to get support from the Indian-Team, since there is a natural language barrier but most of the time they really put a foot down ...

"Freshdesk Review from user"

What do you like best about Freshdesk? It can speed up and simplify our work. By utilizing this website alone, we are able to respond to consumer inquiries and provide reports. It is accessible from any device also. What do you dislike about Freshdesk? The disadvantage of Freshdesk at this time is that it logs you out automatically. That's what I'm observing right now. As of this moment, Freshdesk's service is nice. Just keep up the good service What problems is Freshdesk solving and how is ...

"Complete, easy and free/cheap"

What do you like best about Freshdesk? We use the ticketing system and the knowledge base to answer our partners What do you dislike about Freshdesk? There is no automated to do task, or a close mentions of the mail response What problems is Freshdesk solving and how is that benefiting you? When we need to solve an ticket it's easier to see who anwered it, or do any action, all the responses, also you can assing to an user the ticket,and the remembers of what they have to do.

"Sharing my experience"

What do you like best about Freshdesk? The best part about the freshdesk is that it has made work more simplified and easy to understand. Before, we were using Google form which was not that reliable or convenient but on contrary to that Freshdesk has been unbelievably amazing. We are able to mention all the customer's details in 1 ticket and select any query and also we can fill up any offer form directly without sharing it with supervisor or updating the same in Google sheet which was ...

"User-friendly with best data analysis"

What do you like best about Freshdesk? Most user-friendly helpdesk tools provide real-time updates and a detailed dashboard. What do you dislike about Freshdesk? I have not observed anything negative or that should be improved in the Freshdesk tool. What problems is Freshdesk solving and how is that benefiting you? Freshdesk is a ticketing system that creates tickets in real-time based on the emails received from end users and suppliers. Upon ticket creation, it automatically sends a ...