Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

"Easy to use shared inbox"

What do you like best about Freshdesk? Easy to navigate and makes managing your workload so much more efficient. What do you dislike about Freshdesk? The only thing I don't love about freshdesk is not being able to do a bulk BCC email in there What problems is Freshdesk solving and how is that benefiting you? Don't miss communications and share workload accordingly.

"Freshdesk User Review"

What do you like best about Freshdesk? * Very organized and has friendly interface * Easy maintaining * Easy access from anywhere * Useful reporting What do you dislike about Freshdesk? There is nothing about freshdesk to dislike at the moment What problems is Freshdesk solving and how is that benefiting you? It helps to review our customers help requests and to provide the period to examine and take action

"The only ticketing system you'll ever need!"

What do you like best about Freshdesk? 1. Extremely easy to set up, integrate and use. 2. Pricing plans are competitive. 3. Wonderful APIs - nicely documented and easy to use. 4. Easy to customize and brand the portal. What do you dislike about Freshdesk? APIs for integration are missing. We use Freshdesk and Jira via APIs but it's extremely difficult to link the two programmatically. What problems is Freshdesk solving and how is that benefiting you? Freshdesk allows our Customer Support & ...

"great relationship with our Customer Success Manager and product persons"

What do you like best about Freshdesk? the staff and support agents are helpful and experts at finding the answers to our questions and fixing our issues What do you dislike about Freshdesk? The ability to add tags and key words to our FAQs to help users search them faster What problems is Freshdesk solving and how is that benefiting you? The ability to have canned responses and bulk update feature is helpful when we come across a systemwide issue.

"FreshWork platform (FreshDesk = Service Desk)"

What do you like best about Freshdesk? FreshDesk allows you to keep track and organize your service activities all within a web-based platform. You can see your active tickets, ticket history, and previous tickets with the same contact. Additionally, the integrations are numerous, email (primary), website chat, portal, Twitter, Facebook, etc. The knowledge base is also pretty nice, and you can reference it directly within your ticket. -- FreshDesk is the service desk portion of the ...

"Easy to use Interface"

What do you like best about Freshdesk? I admit that I have a best user experience on Freshdesk. It is very easy to use, has best interface among ticketing apps I have encountered so far. Developers have done a fantastic job. What do you dislike about Freshdesk? I do not see any negative points to be honest. But I would like to highlight a situation which can be addressed. Create and Cancel are next to each other which has made me cancel the ticket after filling up the whole information. If ...

"Freshdesk is very simple ticketing system but so many fiture that made your company growth"

What do you like best about Freshdesk? Seamless and detail in data reporting. So much fun using freshdesk What do you dislike about Freshdesk? Nothing, freshdesk is already great ticketing system What problems is Freshdesk solving and how is that benefiting you? Related to manage complaint become very organize and detail in reporting

"Life Saving Email Tool"

What do you like best about Freshdesk? I have been working on Freshdesk for the past few years and it's a fantastic tool to handle emails and resolve customer queries. Downloading reports is quick as flash. Kudos to the team What do you dislike about Freshdesk? I didn't find anything lacking in Freshdesk, It's a user-friendly tool to complete all your office work tasks and learn more. One suggestion where you can add spell check in Freshdesk makes life easier. What problems is Freshdesk ...

"Very user friendly to use and canned response to add and replay"

What do you like best about Freshdesk? Shortcut keys where we can add a canned response while giving a replay and moreover easy to use What do you dislike about Freshdesk? Undo time is very less and need to increase the undo time since sometime there will be human error that can be edited post sending the response What problems is Freshdesk solving and how is that benefiting you? Customer queries can solve easily

"It's easy to navigate. It makes your everyday working lives easier than ever."

What do you like best about Freshdesk? It's features are extremely helpful from ticket creation to report generation. What do you dislike about Freshdesk? Ease of getting help / support. There should be an easier way to get help from the portal itself. What problems is Freshdesk solving and how is that benefiting you? Tracking and monitoring of cases or concerns.