Freshdesk Reviews in May 2025: User Ratings, Pros & Cons

"Very convenient to get all the data(Mails) in one place and distribute amount agents"

What do you like best about Freshdesk? Easy to follow up on open tickets, helps in keeping track of the email thread, and resolves customer complaints. I like the feature where we are able to set priority depending on the issue types. What do you dislike about Freshdesk? Unable to add a new recipient on the email thread. cannot mention "@" or "+"recipient What problems is Freshdesk solving and how is that benefiting you? Helps in keeping all the complaints in one place

"Easy to use Interface"

What do you like best about Freshdesk? I admit that I have a best user experience on Freshdesk. It is very easy to use, has best interface among ticketing apps I have encountered so far. Developers have done a fantastic job. What do you dislike about Freshdesk? I do not see any negative points to be honest. But I would like to highlight a situation which can be addressed. Create and Cancel are next to each other which has made me cancel the ticket after filling up the whole information. If ...

"Freshdesk is very simple ticketing system but so many fiture that made your company growth"

What do you like best about Freshdesk? Seamless and detail in data reporting. So much fun using freshdesk What do you dislike about Freshdesk? Nothing, freshdesk is already great ticketing system What problems is Freshdesk solving and how is that benefiting you? Related to manage complaint become very organize and detail in reporting

"FreshWork platform (FreshDesk = Service Desk)"

What do you like best about Freshdesk? FreshDesk allows you to keep track and organize your service activities all within a web-based platform. You can see your active tickets, ticket history, and previous tickets with the same contact. Additionally, the integrations are numerous, email (primary), website chat, portal, Twitter, Facebook, etc. The knowledge base is also pretty nice, and you can reference it directly within your ticket. -- FreshDesk is the service desk portion of the ...

"Szczerze polecam Freshdeska do firmy"

What do you like best about Freshdesk? - szybkość działania - mnogość opcji - dobre wsparcie - dodatkowe integracje - łatwość użytkowania nawet dla osób nietecznych What do you dislike about Freshdesk? - brak, na ten moment nie miałem problemów What problems is Freshdesk solving and how is that benefiting you? Automatyzacja procesów. Delegowanie zadań w zespole.

"It's easy to navigate. It makes your everyday working lives easier than ever."

What do you like best about Freshdesk? It's features are extremely helpful from ticket creation to report generation. What do you dislike about Freshdesk? Ease of getting help / support. There should be an easier way to get help from the portal itself. What problems is Freshdesk solving and how is that benefiting you? Tracking and monitoring of cases or concerns.

"This ticketing system works seemlessly."

What do you like best about Freshdesk? UX is wonderful and with proper tracking of all the tickets can be done. What do you dislike about Freshdesk? If we could have a cloud calling integrations it would be great. What problems is Freshdesk solving and how is that benefiting you? Fast tracking of tickets.

"Easy to use shared inbox"

What do you like best about Freshdesk? Easy to navigate and makes managing your workload so much more efficient. What do you dislike about Freshdesk? The only thing I don't love about freshdesk is not being able to do a bulk BCC email in there What problems is Freshdesk solving and how is that benefiting you? Don't miss communications and share workload accordingly.

"Very user friendly to use and canned response to add and replay"

What do you like best about Freshdesk? Shortcut keys where we can add a canned response while giving a replay and moreover easy to use What do you dislike about Freshdesk? Undo time is very less and need to increase the undo time since sometime there will be human error that can be edited post sending the response What problems is Freshdesk solving and how is that benefiting you? Customer queries can solve easily

"Life Saving Email Tool"

What do you like best about Freshdesk? I have been working on Freshdesk for the past few years and it's a fantastic tool to handle emails and resolve customer queries. Downloading reports is quick as flash. Kudos to the team What do you dislike about Freshdesk? I didn't find anything lacking in Freshdesk, It's a user-friendly tool to complete all your office work tasks and learn more. One suggestion where you can add spell check in Freshdesk makes life easier. What problems is Freshdesk ...