9.3
Spot Score
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Effortless customer service for the digital world.
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Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for seamless customer interactions and relationship management.
Combines live chat functionality with AI bot support and self-service solutions for scalable support.
Supports omnichannel communication and real-time assistance for enhanced customer experience.
Limited Marketplace options for additional apps and connectors, potentially limiting advanced functionality expansion.
Richness of features and customizations might be complex for new users without adequate support or guidance.
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Showing 41-50 out of 630
MN
Maria N
11/17/23
"Great service!"
What do you like best about Freshchat? The service is super streamlined and easy to use. I use it at a every-day frequency. There's no confusing menus, no excessive number of features, and everything looks organized and neatly positioned. I rarely encounter issues with the service, and whenever it has happened, the developer and customer support team is always quick to fix it.
MN
Maria N
11/17/23
"Great service!"
What do you like best about Freshchat? The service is super streamlined and easy to use. I use it at a every-day frequency. There's no confusing menus, no excessive number of features, and everything looks organized and neatly positioned. I rarely encounter issues with the service, and whenever it has happened, the developer and customer support team is always quick to fix it.
VB
Vajeeha B
10/31/23
"Best to connect"
What do you like best about Freshchat? Live and instant response, easy to use, whr I'm able to get answers What do you dislike about Freshchat?
AM
Abhishek M
10/27/23
"Great UI"
What do you like best about Freshchat? Freshchat has the best AI operated bot which has great responses. It gives a pleasure of using it. What do you dislike about Freshchat?
AM
Abhishek M
10/27/23
"Great UI"
What do you like best about Freshchat? Freshchat has the best AI operated bot which has great responses. It gives a pleasure of using it. What do you dislike about Freshchat?
AU
Anonymous User
10/26/23
"Why we need to switch on fresh chat"
What do you like best about Freshchat? I like these mentioned features of freshchat 1) Intelligent chat routing
AU
Anonymous User
10/26/23
"Why we need to switch on fresh chat"
What do you like best about Freshchat? I like these mentioned features of freshchat 1) Intelligent chat routing
HK
Hassan K
10/26/23
"Powerful but not bug-free!"
What do you like best about Freshchat? I like the use of AI to assist in paraphrasing and summarizing conversations. Works great and doesn't hog down the system resources. I like that I am able to use it for different channels, and thus helping our customers in the most efficient way.
HK
Hassan K
10/26/23
"Powerful but not bug-free!"
What do you like best about Freshchat? I like the use of AI to assist in paraphrasing and summarizing conversations. Works great and doesn't hog down the system resources. I like that I am able to use it for different channels, and thus helping our customers in the most efficient way.
AK
Anand k
10/25/23
"Fresh chat review"
What do you like best about Freshchat? Fresh chat is one of the best CRM software I've used and the best part is about it's AI tool which helps in paraphrasing and summarising the conversation in a concise manner which saves a lot of time.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
