Freshdesk Customer Success (Formely Freshsuccess) Reviews in June 2025: User Ratings, Pros & Cons

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Freshdesk Customer Success (Formely Freshsuccess) Reviews & Ratings

Rating Distribution

Excellent

(8)

Very Good

(3)

Good

(1)

Poor

(0)

Terible

(0)

Expert's Review

Freshdesk Customer Success has garnered high praise for its user-friendly interface, ticketing system, and comprehensive analytics. Users appreciate the streamlined process of ticket resolution, automation capabilities, and the ability to track product usage effectively. The software's web-based nature ensures easy access for both users and customers, promoting ...Read more

Freshdesk Customer Success (Formely Freshsuccess) pros and cons

Efficient ticketing system, interface, resolution procedures, and analytics enhancing productivity.
Easy ticket raising and process automation for seamless operations.
Ability to track product usage and provide comprehensive account information.
Web-based accessibility for both internal and external users, promoting convenience.

Feedback suggests a need for better support to enhance the user experience.
Some users found limitations in automation features based on specific business needs.

Showing 11-12 out of 12

Mohammad A

01/18/22

4.5 out of 5

"Great service"

What do you like best about Freshdesk Customer Success? Its very helpful i worked with vedantu and freshdesk is awsome

Anonymous User

10/06/21

4.5 out of 5

"Informative and qualified content"

What do you like best about Freshdesk Customer Success? Value towards the successful roadmap and acting as bridge to success

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].