9.1
Spot Score
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Streamline customer service and boost sales effortlessly.
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Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Freshworks offers a suite of customer engagement tools that are greatly appreciated by users for their seamless integration and unified platform, which simplifies workflows and enhances productivity. Users especially value the easy usability and accessibility across various devices, making customer interactions efficient and effective. The ability to integrate ...Read more
Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks.
Comprehensive Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media.
User-Friendly Interface: Freshworks products have intuitive user interfaces that are easy to navigate and manage.
Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 81-90 out of 170
AN
Administración N
04/16/20
"Good quality voice, easy to use and GREAT customer support."
What do you like best about Freshdesk Contact Center? It's very easy to use, and you can add/remove agents very easily too.
AU
Anonymous User
04/14/20
"Very good"
What do you like best about Freshdesk Contact Center? system is friendly, easy to use, good customer support for tickets
AU
Anonymous User
04/08/20
"if you need a dialing app that integrates into your CRM choose this"
What do you like best about Freshdesk Contact Center? if you need a dialing app that integrates into your CRM choose this. if you use freshsales, it integrates perfectly and allows you to make calls right from the CRM. support is very helpful and can screen share with you if you need.
AU
Anonymous User
04/07/20
"awesome dialer!"
What do you like best about Freshdesk Contact Center? great dialer that integrates seamlessly into the CRM. What do you dislike about Freshdesk Contact Center?
AU
Anonymous User
04/07/20
"awesome dialer!"
What do you like best about Freshdesk Contact Center? great dialer that integrates seamlessly into the CRM. What do you dislike about Freshdesk Contact Center?
AU
Anonymous User
04/06/20
"awesome dialer"
What do you like best about Freshdesk Contact Center? the best part about this tool is that it integrates perfectly into the freshsales crm which we use for outbound calling. integration with gmail and sms text messaging for outreach are all great.
AU
Anonymous User
04/05/20
"great calling app"
What do you like best about Freshdesk Contact Center? designed for inbound calls so if you have a ton of calls coming in that need to be routed / support or tech support this is a great tool. we use for outbound calling by integrating into the crm so we can make calls to clients and prospects right from within the software. calls are tracked and can be recorded - this is a great option.
AU
Anonymous User
04/03/20
"Great system - lots of valuable tools"
What do you like best about Freshdesk Contact Center? Ability to monitor calls and track agent's performance, with solid call metrics.
AU
Anonymous User
04/03/20
"Great system - lots of valuable tools"
What do you like best about Freshdesk Contact Center? Ability to monitor calls and track agent's performance, with solid call metrics.
AU
Anonymous User
04/03/20
"great dialing app"
What do you like best about Freshdesk Contact Center? easy to use dialing app that integrates into freshsales CRM. I use this app to make outbound sales calls. it is super easy to just click on a lead and be able to dial right from the interface rather than having to type in numbers.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
