9.1
Spot Score
/logo_1688636017.899169.jpg){kind=logo}
Freshdesk Contact Center (Formerly Freshcaller) Reviews in July 2026: User Ratings, Pros & Cons
Streamline customer service and boost sales effortlessly.
Add to compare
Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshdesk Contact Center (Formerly Freshcaller) Reviews & Ratings
Spotsaas Editor’s POV
Freshworks bundles CRM, helpdesk, and communication tools into one platform. Before shortlisting, verify that the dialing feature works reliably in your region—some users report intermittent call failures. Check whether your team's communication channels (email, phone, chat, social media) can all route into a single inbox, since this is a core workflow ...Read more
Freshdesk Contact Center (Formerly Freshcaller) pros and cons
Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks.
Multi-Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media.
User-Friendly Interface: Freshworks products have user interfaces that are easy to navigate and manage.
Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
Filter results
Sort by :
Showing 71-80 out of 170
WS
Wolfgang S
07/08/20
"Arbeitet perfekt mit Freshsales zusammen. Ab Garden-Plan für Deutschland top."
What do you like best about Freshdesk Contact Center? Die einfache und leichte Administration sowie jederzeit kostenloser Support vom Freshcaller-Team.
AU
Anonymous User
06/22/20
"Using Freshcaller for a small customer support desk during global pandemic"
What do you like best about Freshdesk Contact Center? In 2019 my company was looking for a VOIP solution because our traditional phone model wasn't efficient for the size and structure of our help desk, so we started evaluating Freshcaller. When our office in NYC closed due to COVID-19, we needed a phone solution immediately. The ease and quickness of account setup, and the familiarity of the product UI, allowed us a nearly seamless transition without much interruption to service. ...
Read more
AU
Anonymous User
06/22/20
"Using Freshcaller for a small customer support desk during global pandemic"
What do you like best about Freshdesk Contact Center? In 2019 my company was looking for a VOIP solution because our traditional phone model wasn't efficient for the size and structure of our help desk, so we started evaluating Freshcaller. When our office in NYC closed due to COVID-19, we needed a phone solution immediately. The ease and quickness of account setup, and the familiarity of the product UI, allowed us a nearly seamless transition without much interruption to service. ...
Read more
AU
Anonymous User
06/11/20
"Good base functionality but lacking finer integration of associated products"
What do you like best about Freshdesk Contact Center? Simple visual call flow creation, Android app seems to reliability notify of calls
AM
Andy M
05/14/20
"FreshCaller One week after going live."
What do you like best about Freshdesk Contact Center? The seamless integration with FreshService made FreshCaller a valuable addition to our IS department.
AM
Andy M
05/14/20
"FreshCaller One week after going live."
What do you like best about Freshdesk Contact Center? The seamless integration with FreshService made FreshCaller a valuable addition to our IS department.
AU
Anonymous User
05/13/20
"Quick & Multi-functional"
What do you like best about Freshdesk Contact Center? We can export entire call history with cost and recordings for data purposes. It's Cost effective compared to larger companies and seamless integration with all products which is overall great.
AU
Anonymous User
05/13/20
"Quick & Multi-functional"
What do you like best about Freshdesk Contact Center? We can export entire call history with cost and recordings for data purposes. It's Cost effective compared to larger companies and seamless integration with all products which is overall great.
AU
Anonymous User
04/29/20
"Freshcaller has a good user interface."
What do you like best about Freshdesk Contact Center? The UI and setup process was fairly intuitive. What do you dislike about Freshdesk Contact Center?
ER
Eric R
04/29/20
"Great VoIP Software for companies using FreshDesk or FreshSales"
What do you like best about Freshdesk Contact Center? Integrates well with the FreshWorks 365 platform. Great support, they respond very quickly.
Free vendor scorecard
Evaluate Freshdesk Contact Center (Formerly Freshcaller) objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Freshdesk Contact Center (Formerly Freshcaller) against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].