9.1
Spot Score
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Streamline customer service and boost sales effortlessly.
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Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Freshworks offers a suite of customer engagement tools that are greatly appreciated by users for their seamless integration and unified platform, which simplifies workflows and enhances productivity. Users especially value the easy usability and accessibility across various devices, making customer interactions efficient and effective. The ability to integrate ...Read more
Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks.
Comprehensive Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media.
User-Friendly Interface: Freshworks products have intuitive user interfaces that are easy to navigate and manage.
Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 71-80 out of 170
WS
Wolfgang S
07/08/20
"Arbeitet perfekt mit Freshsales zusammen. Ab Garden-Plan für Deutschland top."
What do you like best about Freshdesk Contact Center? Die einfache und leichte Administration sowie jederzeit kostenloser Support vom Freshcaller-Team.
AU
Anonymous User
06/22/20
"Using Freshcaller for a small customer support desk during global pandemic"
What do you like best about Freshdesk Contact Center? In 2019 my company was looking for a VOIP solution because our traditional phone model wasn't efficient for the size and structure of our help desk, so we started evaluating Freshcaller. When our office in NYC closed due to COVID-19, we needed a phone solution immediately. The ease and quickness of account setup, and the familiarity of the product UI, allowed us a nearly seamless transition without much interruption to service. ...
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AU
Anonymous User
06/22/20
"Using Freshcaller for a small customer support desk during global pandemic"
What do you like best about Freshdesk Contact Center? In 2019 my company was looking for a VOIP solution because our traditional phone model wasn't efficient for the size and structure of our help desk, so we started evaluating Freshcaller. When our office in NYC closed due to COVID-19, we needed a phone solution immediately. The ease and quickness of account setup, and the familiarity of the product UI, allowed us a nearly seamless transition without much interruption to service. ...
Read more
AU
Anonymous User
06/11/20
"Good base functionality but lacking finer integration of associated products"
What do you like best about Freshdesk Contact Center? Simple visual call flow creation, Android app seems to reliability notify of calls
AM
Andy M
05/14/20
"FreshCaller One week after going live."
What do you like best about Freshdesk Contact Center? The seamless integration with FreshService made FreshCaller a valuable addition to our IS department.
AM
Andy M
05/14/20
"FreshCaller One week after going live."
What do you like best about Freshdesk Contact Center? The seamless integration with FreshService made FreshCaller a valuable addition to our IS department.
AU
Anonymous User
05/13/20
"Quick & Multi-functional"
What do you like best about Freshdesk Contact Center? We can export entire call history with cost and recordings for data purposes. It's Cost effective compared to larger companies and seamless integration with all products which is overall great.
AU
Anonymous User
05/13/20
"Quick & Multi-functional"
What do you like best about Freshdesk Contact Center? We can export entire call history with cost and recordings for data purposes. It's Cost effective compared to larger companies and seamless integration with all products which is overall great.
ER
Eric R
04/29/20
"Great VoIP Software for companies using FreshDesk or FreshSales"
What do you like best about Freshdesk Contact Center? Integrates well with the FreshWorks 365 platform. Great support, they respond very quickly.
AU
Anonymous User
04/29/20
"Freshcaller has a good user interface."
What do you like best about Freshdesk Contact Center? The UI and setup process was fairly intuitive. What do you dislike about Freshdesk Contact Center?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
