9.1
Spot Score
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Freshdesk Contact Center (Formerly Freshcaller) Reviews in July 2026: User Ratings, Pros & Cons
Streamline customer service and boost sales effortlessly.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshdesk Contact Center (Formerly Freshcaller) Reviews & Ratings
Spotsaas Editor’s POV
Freshworks bundles CRM, helpdesk, and communication tools into one platform. Before shortlisting, verify that the dialing feature works reliably in your region—some users report intermittent call failures. Check whether your team's communication channels (email, phone, chat, social media) can all route into a single inbox, since this is a core workflow ...Read more
Freshdesk Contact Center (Formerly Freshcaller) pros and cons
Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks.
Multi-Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media.
User-Friendly Interface: Freshworks products have user interfaces that are easy to navigate and manage.
Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 61-70 out of 170
B
Bridie
04/14/21
It has the solution our business needs
PROS: I like that Freshcaller comes with a responsive mobile app the works with global phone numbers. It helps me connect with people even if I am on the go. Easily configurable and has an excellent support team. The price is reasonable, and the calls are stable. This is a solution every small business should have. CONS: There are bugs in the setting up process and sometimes, in the lines. Also, some of the numbers are not working or unavailable in some location if you don’t have an address ...
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B
Bridie
04/14/21
It has the solution our business needs
PROS: I like that Freshcaller comes with a responsive mobile app the works with global phone numbers. It helps me connect with people even if I am on the go. Easily configurable and has an excellent support team. The price is reasonable, and the calls are stable. This is a solution every small business should have.
AU
Anonymous User
03/18/21
"Freshcaller was a breeze to install and setup."
What do you like best about Freshdesk Contact Center? Freshcaller was a breeze to install and setup. We got a number we liked and it worked both on computer and smartphone
MF
Maryse F
03/11/21
"Okay, but needs improvement"
What do you like best about Freshdesk Contact Center? I like how simple it was to set-up and how I can easily modify the IVR and waiting messages. I LOVE the call-back option, this is a huge must for start-ups like us who sometimes have a longer waiting time. Our customers love that option too.
MF
Maryse F
03/11/21
"Okay, but needs improvement"
What do you like best about Freshdesk Contact Center? I like how simple it was to set-up and how I can easily modify the IVR and waiting messages. I LOVE the call-back option, this is a huge must for start-ups like us who sometimes have a longer waiting time. Our customers love that option too.
D
Dagmar
01/01/21
Affordable and dynamic phone system
PROS: With Freshcaller, we don’t need to utilize traditional phone systems. It is simple to use and adopted easily by my help desk staff. With it, we don’t need to worry about the potential risks brought on by local system failures. It is available at all times using different devices. It comes with complete features that make our tasks easier and more convenient. CONS: I wish the platform is also integrated with Freshservice like the ones they did in some of their products. Both service ...
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D
Dagmar
01/01/21
Affordable and dynamic phone system
PROS: With Freshcaller, we don’t need to utilize traditional phone systems. It is simple to use and adopted easily by my help desk staff. With it, we don’t need to worry about the potential risks brought on by local system failures. It is available at all times using different devices. It comes with complete features that make our tasks easier and more convenient.
AU
Anonymous User
07/22/20
"Good System but has some challenges"
What do you like best about Freshdesk Contact Center? I like that I am able to answer calls with my phone using the Freshcaller phone aap.
AU
Anonymous User
07/22/20
"New to Freshcaller"
What do you like best about Freshdesk Contact Center? It shows good information about agents and calls What do you dislike about Freshdesk Contact Center?
AU
Anonymous User
07/14/20
"Super easy to configure and use, even works good in mobile devices also..."
What do you like best about Freshdesk Contact Center? interface is designed to catch attention and also easy to use What do you dislike about Freshdesk Contact Center?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].