9.1
Spot Score
/logo_1688636017.899169.jpg){kind=logo}
Freshdesk Contact Center (Formerly Freshcaller) Reviews in July 2026: User Ratings, Pros & Cons
Streamline customer service and boost sales effortlessly.
Add to compare
Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshdesk Contact Center (Formerly Freshcaller) Reviews & Ratings
Spotsaas Editor’s POV
Freshworks bundles CRM, helpdesk, and communication tools into one platform. Before shortlisting, verify that the dialing feature works reliably in your region—some users report intermittent call failures. Check whether your team's communication channels (email, phone, chat, social media) can all route into a single inbox, since this is a core workflow ...Read more
Freshdesk Contact Center (Formerly Freshcaller) pros and cons
Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks.
Multi-Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media.
User-Friendly Interface: Freshworks products have user interfaces that are easy to navigate and manage.
Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
Filter results
Sort by :
Showing 51-60 out of 170
J
Jamie
07/12/21
Keeps us connected with customers and our staff
PROS: Call masking is one of the best features we found in Freshcaller. It helps us stay connected with our team and customers even on the go. Upon purchasing a plan, we have received our own number that we can use for the business – this is another great thing about the platform. CONS: I think the cost is a bit expensive for the number of tools offered. I feel like I am paying too much for other services I don’t use. Sometimes, the system slows down a bit, and calls are not that good.
J
Jamie
07/12/21
Keeps us connected with customers and our staff
PROS: Call masking is one of the best features we found in Freshcaller. It helps us stay connected with our team and customers even on the go. Upon purchasing a plan, we have received our own number that we can use for the business – this is another great thing about the platform.
ER
edna r
06/01/21
"una experiencia fantastica"
What do you like best about Freshdesk Contact Center? la automatizacion, la forma rapida de empezar. What do you dislike about Freshdesk Contact Center?
ER
edna r
06/01/21
"una experiencia fantastica"
What do you like best about Freshdesk Contact Center? la automatizacion, la forma rapida de empezar. What do you dislike about Freshdesk Contact Center?
H
Heidi
05/25/21
Perfect tool for our business
PROS: Setting up the platform as well as rules, messages, and phone numbers are easy with Freshcaller. It is user-friendly, and it provides a professional solution to let our clients call us through phones. It keeps us organized by keeping our call logs and allowing us to convert them into tickets and write notes for every call.
H
Heidi
05/25/21
Perfect tool for our business
PROS: Setting up the platform as well as rules, messages, and phone numbers are easy with Freshcaller. It is user-friendly, and it provides a professional solution to let our clients call us through phones. It keeps us organized by keeping our call logs and allowing us to convert them into tickets and write notes for every call.
AA
Assad A
05/20/21
"Good Product when used with other Freshwork applications"
What do you like best about Freshdesk Contact Center? It is very easy to use and allows you to make calls without much hassle. Easy handling and getting a phone number from a country abroad so that the employees working in the customer-facing role can call using the customer's local number which in turn gives more connectivity (My personal experience). Best is in when you use this with other Freshworks apps like Freshsales and Freshchat - It syncs the data across.
T
Tracey
05/07/21
Adaptable business solution
PROS: The first thing I like about this platform is its flexibility and adaptability to all tasks we are working on. With this capability, we can finish our tasks easily, and it makes it a perfect solution at each scale of the business. We had a good experience using it. CONS: The only issue we encountered with this solution is the icons that are so small. If you are new to it, you may find it hard to navigate the interface. Good thing, we are used to it already.
T
Tracey
05/07/21
Adaptable business solution
PROS: The first thing I like about this platform is its flexibility and adaptability to all tasks we are working on. With this capability, we can finish our tasks easily, and it makes it a perfect solution at each scale of the business. We had a good experience using it.
AU
Anonymous User
04/18/21
"Freshcaller is a great product"
What do you like best about Freshdesk Contact Center? It is very easy to use and allows you to make calls without much hassle. We use Note-taking app as well, so good integration with that.
Free vendor scorecard
Evaluate Freshdesk Contact Center (Formerly Freshcaller) objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Freshdesk Contact Center (Formerly Freshcaller) against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].