9.1
Spot Score
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Freshdesk Contact Center (Formerly Freshcaller) Reviews in July 2026: User Ratings, Pros & Cons
Streamline customer service and boost sales effortlessly.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshdesk Contact Center (Formerly Freshcaller) Reviews & Ratings
Spotsaas Editor’s POV
Freshworks bundles CRM, helpdesk, and communication tools into one platform. Before shortlisting, verify that the dialing feature works reliably in your region—some users report intermittent call failures. Check whether your team's communication channels (email, phone, chat, social media) can all route into a single inbox, since this is a core workflow ...Read more
Freshdesk Contact Center (Formerly Freshcaller) pros and cons
Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks.
Multi-Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media.
User-Friendly Interface: Freshworks products have user interfaces that are easy to navigate and manage.
Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 41-50 out of 170
V
Virginia
10/13/21
Best product so far – five-star rating
PROS: We’ve been using Freshcaller, and we love that it comes with multiple analytics functionalities. We’re working with some call centers, and this solution offered a lot of help. It allows us to plan for future tasks and see our improvement each day. We have managed calls in our call center easier.
V
Virginia
10/13/21
Best product so far – five-star rating
PROS: We’ve been using Freshcaller, and we love that it comes with multiple analytics functionalities. We’re working with some call centers, and this solution offered a lot of help. It allows us to plan for future tasks and see our improvement each day. We have managed calls in our call center easier.
V
Virginia
10/13/21
Best product so far – five-star rating
PROS: We’ve been using Freshcaller, and we love that it comes with multiple analytics functionalities. We’re working with some call centers, and this solution offered a lot of help. It allows us to plan for future tasks and see our improvement each day. We have managed calls in our call center easier. CONS: The only thing I don’t like about Freshcaller is the restriction of using the extensions. This may seem not a big issue to us, but it could have been better if there’s no limitation at all.
V
Virginia
10/13/21
Best product so far – five-star rating
PROS: We’ve been using Freshcaller, and we love that it comes with multiple analytics functionalities. We’re working with some call centers, and this solution offered a lot of help. It allows us to plan for future tasks and see our improvement each day. We have managed calls in our call center easier. CONS: The only thing I don’t like about Freshcaller is the restriction of using the extensions. This may seem not a big issue to us, but it could have been better if there’s no limitation at all.
S
Sedrick
09/04/21
Satisfied with this solution
PROS: I like that Freshcaller comes with reporting and a live dashboard. These two things got my interest. CONS: I wish that its Call Metrics dashboard is improved a bit with some details added to it. Maybe including a transcript will make it much better.
S
Sedrick
09/04/21
Satisfied with this solution
PROS: I like that Freshcaller comes with reporting and a live dashboard. These two things got my interest.
FM
Finn M
08/19/21
"Good communication, happy customers"
What do you like best about Freshdesk Contact Center? IVR menu is very easy to set up. Monitoring the team is very easy and detailed.
FM
Finn M
08/19/21
"Good communication, happy customers"
What do you like best about Freshdesk Contact Center? IVR menu is very easy to set up. Monitoring the team is very easy and detailed.
A
Aron
07/22/21
Positive user experience
PROS: Our initial experience using this software is positive. I just established a new business, and I want a reliable phone system that helps us connect with customers across the region. Good thing we found Freshcaller on the web. Registering to the platform is fast and easy. It provides impressive services. We don’t have any issue with it so far.
A
Aron
07/22/21
Positive user experience
PROS: Our initial experience using this software is positive. I just established a new business, and I want a reliable phone system that helps us connect with customers across the region. Good thing we found Freshcaller on the web. Registering to the platform is fast and easy. It provides impressive services. We don’t have any issue with it so far. CONS: I subscribed to a plan that provides complete services and solutions to my business. Everything is fine! Don’t have any problem so far.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].