9.1
Spot Score
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Streamline customer service and boost sales effortlessly.
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Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Freshworks offers a suite of customer engagement tools that are greatly appreciated by users for their seamless integration and unified platform, which simplifies workflows and enhances productivity. Users especially value the easy usability and accessibility across various devices, making customer interactions efficient and effective. The ability to integrate ...Read more
Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks.
Comprehensive Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media.
User-Friendly Interface: Freshworks products have intuitive user interfaces that are easy to navigate and manage.
Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 31-40 out of 170
AU
Anonymous User
10/22/21
"Excellent tool to comunicate to clients"
What do you like best about Freshdesk Contact Center? it's a simple tool to administer and configure What do you dislike about Freshdesk Contact Center?
AU
Anonymous User
10/22/21
"Excellent tool to comunicate to clients"
What do you like best about Freshdesk Contact Center? it's a simple tool to administer and configure What do you dislike about Freshdesk Contact Center?
FE
Francisco E
10/22/21
"A great experience for my team, but room for improvement"
What do you like best about Freshdesk Contact Center? I like the Freshdesk Support Desk integration that helps our agents focus on technical support for our customers.
SS
Samantha S
10/21/21
"Bang for your Buck !"
What do you like best about Freshdesk Contact Center? Freshdesk is easy to use, very user-friendly and has one of the easiest onboarding flow I've ever used.
AU
Anonymous User
10/21/21
"Excellent support & highly customized tool"
What do you like best about Freshdesk Contact Center? - Customization - On call Support
AU
Anonymous User
10/21/21
"Excellent support & highly customized tool"
What do you like best about Freshdesk Contact Center? - Customization - On call Support
SS
Samantha S
10/21/21
"Bang for your Buck !"
What do you like best about Freshdesk Contact Center? Freshdesk is easy to use, very user-friendly and has one of the easiest onboarding flow I've ever used.
RR
Robert R
10/21/21
"First Class Telephone System"
What do you like best about Freshdesk Contact Center? Flexibility and ease of use. Fast Efficient and very simple What do you dislike about Freshdesk Contact Center?
RU
Ricardo U
10/21/21
"Easiest choice"
What do you like best about Freshdesk Contact Center? Easy to use and configure. Making it a great choice to cover all essential needs.
MC
Mike C
10/21/21
"Helpful assistance whenever needed"
What do you like best about Freshdesk Contact Center? The response from the support team is quick. The agents seem knowledgeable and generally are able to assist with most queries.
