9.1
Spot Score
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Freshdesk Contact Center (Formerly Freshcaller) Reviews in July 2026: User Ratings, Pros & Cons
Streamline customer service and boost sales effortlessly.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshdesk Contact Center (Formerly Freshcaller) Reviews & Ratings
Spotsaas Editor’s POV
Freshworks bundles CRM, helpdesk, and communication tools into one platform. Before shortlisting, verify that the dialing feature works reliably in your region—some users report intermittent call failures. Check whether your team's communication channels (email, phone, chat, social media) can all route into a single inbox, since this is a core workflow ...Read more
Freshdesk Contact Center (Formerly Freshcaller) pros and cons
Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks.
Comprehensive Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media.
User-Friendly Interface: Freshworks products have intuitive user interfaces that are easy to navigate and manage.
Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 31-40 out of 170
AU
Anonymous User
10/22/21
"Excellent tool to comunicate to clients"
What do you like best about Freshdesk Contact Center? it's a simple tool to administer and configure What do you dislike about Freshdesk Contact Center?
FE
Francisco E
10/22/21
"A great experience for my team, but room for improvement"
What do you like best about Freshdesk Contact Center? I like the Freshdesk Support Desk integration that helps our agents focus on technical support for our customers.
AU
Anonymous User
10/22/21
"Excellent tool to comunicate to clients"
What do you like best about Freshdesk Contact Center? it's a simple tool to administer and configure What do you dislike about Freshdesk Contact Center?
AU
Anonymous User
10/21/21
"Excellent support & highly customized tool"
What do you like best about Freshdesk Contact Center? - Customization - On call Support
RR
Robert R
10/21/21
"First Class Telephone System"
What do you like best about Freshdesk Contact Center? Flexibility and ease of use. Fast Efficient and very simple What do you dislike about Freshdesk Contact Center?
AU
Anonymous User
10/21/21
"Excellent support & highly customized tool"
What do you like best about Freshdesk Contact Center? - Customization - On call Support
MC
Mike C
10/21/21
"Helpful assistance whenever needed"
What do you like best about Freshdesk Contact Center? The response from the support team is quick. The agents seem knowledgeable and generally are able to assist with most queries.
SS
Samantha S
10/21/21
"Bang for your Buck !"
What do you like best about Freshdesk Contact Center? Freshdesk is easy to use, very user-friendly and has one of the easiest onboarding flow I've ever used.
SS
Samantha S
10/21/21
"Bang for your Buck !"
What do you like best about Freshdesk Contact Center? Freshdesk is easy to use, very user-friendly and has one of the easiest onboarding flow I've ever used.
RU
Ricardo U
10/21/21
"Easiest choice"
What do you like best about Freshdesk Contact Center? Easy to use and configure. Making it a great choice to cover all essential needs.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].