9.1
Spot Score
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Freshdesk Contact Center (Formerly Freshcaller) Reviews in July 2026: User Ratings, Pros & Cons
Streamline customer service and boost sales effortlessly.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshdesk Contact Center (Formerly Freshcaller) Reviews & Ratings
Spotsaas Editor’s POV
Freshworks offers a suite of customer engagement tools that are greatly appreciated by users for their seamless integration and unified platform, which simplifies workflows and enhances productivity. Users especially value the easy usability and accessibility across various devices, making customer interactions efficient and effective. The ability to integrate ...Read more
Freshdesk Contact Center (Formerly Freshcaller) pros and cons
Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks.
Comprehensive Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media.
User-Friendly Interface: Freshworks products have intuitive user interfaces that are easy to navigate and manage.
Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 21-30 out of 170
L
Laurel
10/31/21
Easy to use and best phone contact system
PROS: What makes Freshcaller the best phone system for us is its simplicity. It is easy to use and comes with a load of helpful functionalities and clean user interface! We find this solution very useful for both making and receiving calls. We can manage calls and track all call records through history.
LJ
Lizier J
10/31/21
"How I would recommend Freshdesk Contact Center for customer support."
What do you like best about Freshdesk Contact Center? Its IVR, Call routing, its new revamped Dashboard for monitoring calls and the user friendly interface making it easy to navigate and configure.
L
Laurel
10/31/21
Easy to use and best phone contact system
PROS: What makes Freshcaller the best phone system for us is its simplicity. It is easy to use and comes with a load of helpful functionalities and clean user interface! We find this solution very useful for both making and receiving calls. We can manage calls and track all call records through history.
L
Laurel
10/31/21
Easy to use and best phone contact system
PROS: What makes Freshcaller the best phone system for us is its simplicity. It is easy to use and comes with a load of helpful functionalities and clean user interface! We find this solution very useful for both making and receiving calls. We can manage calls and track all call records through history. CONS: Sometimes, dialing clients doesn’t seem to work. I wish they will do something to fix this problem. Also, I want them to add more features, such as integration with other services and ...
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AU
Anonymous User
10/27/21
"Great tool for quick and efficient deployment"
What do you like best about Freshdesk Contact Center? The tool is easy to implement and can get it up and running in a matter of hours. From the moment we sign up to the tool it is just a simple matter of buying a number and adding some credits to the system. From that point onwards the agents can start taking calls without any issues.
AU
Anonymous User
10/26/21
"An adequate foundation"
What do you like best about Freshdesk Contact Center? The support staff is ready 24/7 for live chat. What do you dislike about Freshdesk Contact Center?
AU
Anonymous User
10/26/21
"An adequate foundation"
What do you like best about Freshdesk Contact Center? The support staff is ready 24/7 for live chat. What do you dislike about Freshdesk Contact Center?
JS
Jodie S
10/26/21
"The central station of our business hub."
What do you like best about Freshdesk Contact Center? The flexibility. I am at my desk and can see who's calling in, and I can take it out and about with the app when I need to so I don't get chained to my desk all day long.
AU
Anonymous User
10/26/21
"Simple and straightforward app for calling"
What do you like best about Freshdesk Contact Center? I love that dialing a prospect/customer from the Freshdesk contact center (previously known as FreshCaller) is super easy. Their support team replies within a few minutes and sorts out issues quickly.
JS
Jodie S
10/26/21
"The central station of our business hub."
What do you like best about Freshdesk Contact Center? The flexibility. I am at my desk and can see who's calling in, and I can take it out and about with the app when I need to so I don't get chained to my desk all day long.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].