9.1
Spot Score
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Streamline customer service and boost sales effortlessly.
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Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Freshworks offers a suite of customer engagement tools that are greatly appreciated by users for their seamless integration and unified platform, which simplifies workflows and enhances productivity. Users especially value the easy usability and accessibility across various devices, making customer interactions efficient and effective. The ability to integrate ...Read more
Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks.
Comprehensive Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media.
User-Friendly Interface: Freshworks products have intuitive user interfaces that are easy to navigate and manage.
Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 11-20 out of 170
LJ
Lizier J
11/05/22
"How Freshdesk Omnichannel will make your life easier."
What do you like best about Freshworks Customer Service Suite? What I like the best about this product is the user interface and ease of access in terms of setting up and managing concerns inside the platform.
LJ
Leung Jun C
10/27/22
"Run your business with Freshworks CRM."
What do you like best about Freshworks? It allows me to keep track of new leads and business. Set holdovers for tasks and follow-ups.
YP
Yasaswy P
09/13/22
"Great tool to integrate with other Freshworks products!"
What do you like best about Freshdesk Contact Center? It was a very easy onboarding process to get started and try using Freshdesk Contact Center / Freshcaller.
AU
Anonymous User
04/11/22
"Better Products online"
What do you like best about Freshdesk Contact Center? Queue management, outbound, and inbound campaigns What do you dislike about Freshdesk Contact Center?
CL
Carissa L
03/07/22
"Great Service"
What do you like best about Freshdesk Contact Center? We recently switched from Line2 to Freshdesk Contact Center and Im really glad we did. You basically can create a call center between your different employees, great for working from home. Connection was a big improvement from Line2 as well.
AU
Anonymous User
12/09/21
"OmniChannel support experience but has a lot of moving parts which are not so much in tandem"
What do you like best about Freshdesk Contact Center? The best thing about FreshDesk Contact Center is that all the touchpoints of customer communication can be converged in one place. Next would be it's basic implementation which is very easy. And then you have a lot of free collaborators seat using which your organization's non-customer support team members who may have indirect role in managing customer queries, can also come on board.
AU
Anonymous User
12/09/21
"OmniChannel support experience but has a lot of moving parts which are not so much in tandem"
What do you like best about Freshdesk Contact Center? The best thing about FreshDesk Contact Center is that all the touchpoints of customer communication can be converged in one place. Next would be it's basic implementation which is very easy. And then you have a lot of free collaborators seat using which your organization's non-customer support team members who may have indirect role in managing customer queries, can also come on board.
I
Imogene
12/07/21
Sales CRMs should have this solution
PROS: Freshcaller is integrated with Freshsales CRM to help streamline our sales process. Both making and receiving calls are made even simpler as well. All call history is automatically logged with the customer/lead records. It even comes with an app that allows our remote sales staff to make and receive calls on the go CONS: I don’t like that inbound calls do not automatically provide the record related to leads. But once the call is completed, the notes automatically added to the ...
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I
Imogene
12/07/21
Sales CRMs should have this solution
PROS: Freshcaller is integrated with Freshsales CRM to help streamline our sales process. Both making and receiving calls are made even simpler as well. All call history is automatically logged with the customer/lead records. It even comes with an app that allows our remote sales staff to make and receive calls on the go
L
Laurel
10/31/21
Easy to use and best phone contact system
PROS: What makes Freshcaller the best phone system for us is its simplicity. It is easy to use and comes with a load of helpful functionalities and clean user interface! We find this solution very useful for both making and receiving calls. We can manage calls and track all call records through history. CONS: Sometimes, dialing clients doesn’t seem to work. I wish they will do something to fix this problem. Also, I want them to add more features, such as integration with other services and ...
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