9.1
Spot Score
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Freshdesk Contact Center (Formerly Freshcaller) Reviews in July 2026: User Ratings, Pros & Cons
Streamline customer service and boost sales effortlessly.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshdesk Contact Center (Formerly Freshcaller) Reviews & Ratings
Spotsaas Editor’s POV
Freshworks bundles CRM, helpdesk, and communication tools into one platform. Before shortlisting, verify that the dialing feature works reliably in your region—some users report intermittent call failures. Check whether your team's communication channels (email, phone, chat, social media) can all route into a single inbox, since this is a core workflow ...Read more
Freshdesk Contact Center (Formerly Freshcaller) pros and cons
Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks.
Multi-Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media.
User-Friendly Interface: Freshworks products have user interfaces that are easy to navigate and manage.
Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 161-170 out of 170
HC
Horacio C
07/17/18
"Great tool for conference calls"
What do you like best about Freshdesk Contact Center? The best feature of Freshcaller is the call masking. This helps you communicate with your clients or peers even when you are not in the office. Also, something great about this is that they offer you your own number when you purchase their plans.
AP
Akshat P
07/14/18
"Best ever thing used for contact support. The wisest feature of fresh works !!!"
What do you like best about Freshdesk Contact Center? The best thing like about freshcaller is that it has all the thing son same desk.
JR
Jayakumar R
06/13/18
"Very friendly and Beautiful UI"
What do you like best about Freshdesk Contact Center? Freshcaller allows you to set from a simple contact channel for your clients, to a complex and smart whole contact center for your team, units and their customers.
AU
Anonymous User
05/30/18
"Alright"
What do you like best about Freshdesk Contact Center? I like that i can now get reporting exported. What do you dislike about Freshdesk Contact Center?
AU
Anonymous User
05/30/18
"Alright"
What do you like best about Freshdesk Contact Center? I like that i can now get reporting exported. What do you dislike about Freshdesk Contact Center?
AU
Anonymous User
05/15/18
"Great addition to FreshDesk, needs an IOS App asap"
What do you like best about Freshdesk Contact Center? I like how easy it is to use alongside FreshDesk and the widget that is built into FreshDesk or how I can use it stand alone.
AU
Anonymous User
05/15/18
"Great addition to FreshDesk, needs an IOS App asap"
What do you like best about Freshdesk Contact Center? I like how easy it is to use alongside FreshDesk and the widget that is built into FreshDesk or how I can use it stand alone.
TS
Travis S
04/30/18
"Freshcaller is excellent"
What do you like best about Freshdesk Contact Center? IVR feature is fantastic and makes the company much more professional.
TH
Tiffany H
04/12/18
"Awesome phone contact solution"
What do you like best about Freshdesk Contact Center? Freshcaller allows you to set from a simple contact channel for your clients, to a complex and smart whole contact center for your team, units and their customers. Has a very friendly and beautiful UI as well. Is a quite simple solution to set up in a few minutes, that's what differences it most from the competition.
AU
Anonymous User
03/28/18
"Great service, with a flow"
What do you like best about Freshdesk Contact Center? I love the simplicity of the application. We had it implemented in couple of minutes.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].