9.1
Spot Score
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Freshdesk Contact Center (Formerly Freshcaller) Reviews in July 2026: User Ratings, Pros & Cons
Streamline customer service and boost sales effortlessly.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshdesk Contact Center (Formerly Freshcaller) Reviews & Ratings
Spotsaas Editor’s POV
Freshworks bundles CRM, helpdesk, and communication tools into one platform. Before shortlisting, verify that the dialing feature works reliably in your region—some users report intermittent call failures. Check whether your team's communication channels (email, phone, chat, social media) can all route into a single inbox, since this is a core workflow ...Read more
Freshdesk Contact Center (Formerly Freshcaller) pros and cons
Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks.
Multi-Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media.
User-Friendly Interface: Freshworks products have user interfaces that are easy to navigate and manage.
Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 151-160 out of 170
AU
Anonymous User
07/19/18
"Awesome!"
What do you like best about Freshdesk Contact Center? I love the theme of the program, it is very useful and easy to use.
AU
Anonymous User
07/19/18
"Awesome!"
What do you like best about Freshdesk Contact Center? I love the theme of the program, it is very useful and easy to use.
MA
Marcelo A
07/19/18
"Good call center software"
What do you like best about Freshdesk Contact Center? Freshcaller run on cloud and I can make integrations with Freshdesk, its awesome!! This tool gives a lot of features that help me a lot.
AU
Anonymous User
07/18/18
"user friendly, customer support is also good"
What do you like best about Freshdesk Contact Center? user friendly, customer support is also good, nice software What do you dislike about Freshdesk Contact Center?
DS
Devendra S
07/18/18
"FreshCaller is a good Platform to integrated calling purpose"
What do you like best about Freshdesk Contact Center? It can be integrated with FreshDesk and can be synced for contacts.
FA
Fabiha A
07/18/18
"Easy to use"
What do you like best about Freshdesk Contact Center? I like how all my realtime calls are shown on the platform. Its so easy to use and if you have any problems the contact listed on their website is very helpful. You can also "chat" them if you have any problems
MC
Michelle C
07/18/18
"VERY EASY"
What do you like best about Freshdesk Contact Center? Love the simplicity .. we have used this system for conference calls of agents that are all over the country. very easy to download and join calls
DS
Devendra S
07/18/18
"FreshCaller is a good Platform to integrated calling purpose"
What do you like best about Freshdesk Contact Center? It can be integrated with FreshDesk and can be synced for contacts.
AV
Akshay V
07/17/18
"Best Cloud Call Center"
What do you like best about Freshdesk Contact Center? Easiest way phone contact solution. You can easily manage your call with clients or customers. Very useful for contact support & to make client calls. Clean user Interface and loads of features. Multiple features and easy management. Great database to record everything.
AU
Anonymous User
07/17/18
"Alternative in the cloud to a virtual telephone exchange for very economical and dynamic helpdesk"
What do you like best about Freshdesk Contact Center? No need for hardware to use, easy to operate, parametrizable to the needs of use at any time
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].