9.1
Spot Score
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Freshdesk Contact Center (Formerly Freshcaller) Reviews in July 2026: User Ratings, Pros & Cons
Streamline customer service and boost sales effortlessly.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshdesk Contact Center (Formerly Freshcaller) Reviews & Ratings
Spotsaas Editor’s POV
Freshworks bundles CRM, helpdesk, and communication tools into one platform. Before shortlisting, verify that the dialing feature works reliably in your region—some users report intermittent call failures. Check whether your team's communication channels (email, phone, chat, social media) can all route into a single inbox, since this is a core workflow ...Read more
Freshdesk Contact Center (Formerly Freshcaller) pros and cons
Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks.
Multi-Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media.
User-Friendly Interface: Freshworks products have user interfaces that are easy to navigate and manage.
Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 141-150 out of 170
AC
Alfredo C
03/13/19
"Freshcaller makes IVR easy"
What do you like best about Freshdesk Contact Center? The flexibility in setting up call trees. What do you dislike about Freshdesk Contact Center?
AU
Anonymous User
02/27/19
"Great tool for contact center on cloud"
What do you like best about Freshdesk Contact Center? Easy to use, voice quality is good and cost effective product. What do you dislike about Freshdesk Contact Center?
TZ
Thomas Z
02/21/19
"Good Solution for Small Businesses, if you made the customization process well"
What do you like best about Freshdesk Contact Center? Available via App and Browser. Global Numbers. Working, if you did the setup the right way...., nice support. Good value & price. Have fixed global numbers, also when you are traveling. The App is nice working. The calls are stable. The surface is clear. Fast setup, pricy numbers.
JG
Joel G
02/14/19
"New User - loving this product"
What do you like best about Freshdesk Contact Center? I have worked in a few call centers and Freshcaller has tons of analytics available at your fingertips. Being able to see how your day is progressing and allowing for easier future planning, it does make it easier to help manage the way that the center will handle incoming calls.
CC
Craig C
02/13/19
"Excellent Customer Service "
What do you like best about Freshdesk Contact Center? The promptness and knowledge of the product. Staff is always helpful.
AU
Anonymous User
01/30/19
"Solution I was looking for, finally found!"
What do you like best about Freshdesk Contact Center? The call forwarding, the ease to use page, the IVR trees, the messages voices :)
A
Akshay
09/14/18
An awesome cloud-based call center.
PROS: A phone contact tool that's easy to use. You can quickly manage calls with customers or clients. Very helpful when it comes to making client calls as well as contacting support. Its user interface is crisp and clean. Comes with a boatload of features. Managing this tool took little effort. CONS: Nothing at all to hate with this tool. At times, dialing can be an issue due to its inability to connect. It doesn't happen always, but it can be noticeable when it does happen. I'm hoping ...
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A
Akshay
09/14/18
An awesome cloud-based call center.
PROS: A phone contact tool that's easy to use. You can quickly manage calls with customers or clients. Very helpful when it comes to making client calls as well as contacting support. Its user interface is crisp and clean. Comes with a boatload of features. Managing this tool took little effort.
A
Akshat
09/02/18
An amazing software for contact support and comes with a neat feature too!
PROS: One thing that I favor with Freshcaller is that it everything that one needs in one desk. The dashboard looks stunning. It's a great software that can be utilized with customers. I love how this product works. The features are jaw-dropping. My company came away impressed using this exellent product.
A
Akshat
09/02/18
An amazing software for contact support and comes with a neat feature too!
PROS: One thing that I favor with Freshcaller is that it everything that one needs in one desk. The dashboard looks stunning. It's a great software that can be utilized with customers. I love how this product works. The features are jaw-dropping. My company came away impressed using this exellent product. CONS: Only one dislike to mention. Currently, the availability of this software for other countries is very limited. I hope they gain traction and increase its number of users to other ...
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