9.1
Spot Score
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Freshdesk Contact Center (Formerly Freshcaller) Reviews in July 2026: User Ratings, Pros & Cons
Streamline customer service and boost sales effortlessly.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshdesk Contact Center (Formerly Freshcaller) Reviews & Ratings
Spotsaas Editor’s POV
Freshworks bundles CRM, helpdesk, and communication tools into one platform. Before shortlisting, verify that the dialing feature works reliably in your region—some users report intermittent call failures. Check whether your team's communication channels (email, phone, chat, social media) can all route into a single inbox, since this is a core workflow ...Read more
Freshdesk Contact Center (Formerly Freshcaller) pros and cons
Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks.
Multi-Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media.
User-Friendly Interface: Freshworks products have user interfaces that are easy to navigate and manage.
Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 131-140 out of 170
OI
ould I
06/14/19
"I use freshcaller everyday at work"
What do you like best about Freshdesk Contact Center? What I particularly appreciate is that in case of a problem, we get some help from freshcaller
DH
Daniel H
06/04/19
"Negative experiences with their support but the technology is fine"
What do you like best about Freshdesk Contact Center? The FreshCaller interface is intuitive and easy to navigate. Call quality has been consistently great. Never had any issues with audio.
DH
Daniel H
06/04/19
"Negative experiences with their support but the technology is fine"
What do you like best about Freshdesk Contact Center? The FreshCaller interface is intuitive and easy to navigate. Call quality has been consistently great. Never had any issues with audio.
MB
Melanie B
05/01/19
"Great Tool!"
What do you like best about Freshdesk Contact Center? I really like the ease at setting up the system, phone number, rules, messages. Freshcaller is very user friendly. I am excited because it will give us a professional solution for our customers to call us by phonekeep us organized by keeping not only the log of the calls but also giving us the ability to convert into tickets and also to write notes for each call.
RK
Ratnesh Kumar T
04/10/19
"Overall Happy with Freshcaller"
What do you like best about Freshdesk Contact Center? The live dashboard is one of the best things and reporting. What do you dislike about Freshdesk Contact Center?
AU
Anonymous User
03/27/19
"User friendly"
What do you like best about Freshdesk Contact Center? I like the access to the live dashboard, is very useful. Since freshcaller is still connected to Freshdesk calls and tickets can still be connected when necessary.
AU
Anonymous User
03/19/19
"Freshcaller is working very well and smooth"
What do you like best about Freshdesk Contact Center? Call queues and messages are very flexible. It knows where to be routed to according to time such that no more daily manual work is required.
SD
Steven D
03/18/19
"Very easy set-up for a Soft Phone"
What do you like best about Freshdesk Contact Center? I really liked how seamless the process was to connect my FreshSales account with FreshCaller.
AU
Anonymous User
03/17/19
"Freshcaller experience "
What do you like best about Freshdesk Contact Center? The best thing about freshcaller would be the fact that it is completly adatable to any task you can work on in a company. It means that its level of adaptability makes it easy to use and perfect at every scale of the company
PV
Prahaladh V
03/13/19
"Neat & elegant platform, with improvements being added continuously"
What do you like best about Freshdesk Contact Center? The ease of configuration - I was able to get the basic stuff set up and running in less than a day.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].