9.1
Spot Score
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Freshdesk Contact Center (Formerly Freshcaller) Reviews in July 2026: User Ratings, Pros & Cons
Streamline customer service and boost sales effortlessly.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshdesk Contact Center (Formerly Freshcaller) Reviews & Ratings
Spotsaas Editor’s POV
Freshworks bundles CRM, helpdesk, and communication tools into one platform. Before shortlisting, verify that the dialing feature works reliably in your region—some users report intermittent call failures. Check whether your team's communication channels (email, phone, chat, social media) can all route into a single inbox, since this is a core workflow ...Read more
Freshdesk Contact Center (Formerly Freshcaller) pros and cons
Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks.
Multi-Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media.
User-Friendly Interface: Freshworks products have user interfaces that are easy to navigate and manage.
Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 121-130 out of 170
DP
David P
12/10/19
"5 stars customer support!"
What do you like best about Freshdesk Contact Center? Customer support has been great. I have been helped quickly and effectively over several queries.
JZ
Jonathan Z
12/10/19
"Quick set up, easy to use flows, great call reliability"
What do you like best about Freshdesk Contact Center? Phone trees really help my company out with our use case What do you dislike about Freshdesk Contact Center?
B
Baby
09/06/19
Fast implementation
PROS: Together with Freshdesk solution, we are using Freshcaller to support my help desk resources. My help desk is enjoying all the helpful tools that this platform offered. We can generate tickets easily based on the calls and receive texts messages through the software. Although the rest of the team is still on progress about learning and using the platform, I appreciated the help that is offered to us. CONS: We had experienced an issue with the mobile app recently. When the app is ...
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B
Baby
09/06/19
Fast implementation
PROS: Together with Freshdesk solution, we are using Freshcaller to support my help desk resources. My help desk is enjoying all the helpful tools that this platform offered. We can generate tickets easily based on the calls and receive texts messages through the software. Although the rest of the team is still on progress about learning and using the platform, I appreciated the help that is offered to us.
E
Ephraim
09/03/19
It performed beyond expectation
PROS: It works well and smooth for my help desk. The flexibility for messages and call queues are excellent. They are routed to the right people/department accordingly on time. This means all delays and manual works are eliminated. Just smooth operation.
E
Ephraim
09/03/19
It performed beyond expectation
PROS: It works well and smooth for my help desk. The flexibility for messages and call queues are excellent. They are routed to the right people/department accordingly on time. This means all delays and manual works are eliminated. Just smooth operation. CONS: It currently doesn’t have the agent’s working hours.
AU
Anonymous User
06/26/19
"Good Product but can be improved further"
What do you like best about Freshdesk Contact Center? I like the platform in totality, as it allows a user to analyze calls, take notes during the call and understand the nuances in a call through the additional details present on the app.
JL
Jeshua L
06/20/19
"Simple to use and roll out for small teams."
What do you like best about Freshdesk Contact Center? I'm using Freschaller in addition to Freshdesk to align my help desk resources. I love the features that Freschaller bring to the help desk. The ability to create a ticket based on a call I've just been on is great. I'm still learning about all of the features.
AU
Anonymous User
06/19/19
"Awesome experience"
What do you like best about Freshdesk Contact Center? We are start up firm and wanting a complete calling solution. Freshcaller came up on the web and got enrolled... their service was amazing from the time I started with them and so to speak and didn't have any issues or downtime from freshcaller. Awesome product...
OI
ould I
06/14/19
"I use freshcaller everyday at work"
What do you like best about Freshdesk Contact Center? What I particularly appreciate is that in case of a problem, we get some help from freshcaller
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].